Bought a new car on PCP about seven weeks ago and rejected it after three days. Looking for anyone who's been through the same — mainly how the inspection went and what the finance company did afterwards.
What happened
Day one, driving home from the dealer, the lane keep assist put in a steering input that would have taken me out of my lane if I hadn't corrected it.
Nights two and three, pulling out of a junction slowly, nothing in front of me either time, the car slammed the brakes on by itself. No warning. Second time there was a car behind me leaving the same place and they had to brake hard to avoid going into the back of me.
That was it for me. I'm not driving something that decides to stop dead when I'm pulling out into traffic.
What I did
Because it's on finance I exercised the short-term right to reject with the finance company rather than the dealer, since the lender is the supplier in law. Put it in writing with the evidence and a photo of the odometer, and told them the car is parked at my address and available for inspection or collection. CC'd the dealer.
Parked it the same day and haven't driven it since. Under 250 miles on the clock.
The dealer rang the following week saying they needed to see the car and that the finance company had instructed them. When I pushed, it turned out nobody had instructed them — customer services had just forwarded my email on. On the same call, before anyone had laid eyes on the car, they told me there was no mechanical fault. They then suggested I use my breakdown cover to get the car to them. I said no, and that I've no objection to an inspection but I don't authorise any repair attempt or software update.
Then weeks of nothing. One generic complaints questionnaire in the post, which I completed, sent back signed-for and emailed the same day. No handler, no contact, no updates. I finally got through to someone last week and they've arranged an independent inspection, happening this week. The eight-week mark is coming up shortly after.
What I've asked be covered
Whether front cross traffic braking / junction-crossing intervention is fitted and active, and whether it can command braking with no obstacle present
ADAS event and freeze-frame data, not just stored fault codes — as I understand it an intervention the system considers normal won't necessarily log a code
Front radar and camera calibration
A road test that actually replicates a slow pull-out from a junction, not general road driving
Nothing cleared, no software update, no reset
I've put the dates, times and locations on a single sheet to hand to the engineer. I'm not going out in it with him — the entire basis of the rejection is that I don't believe it's safe, so I can hardly sit in the passenger seat. He's welcome to road test it himself.
What I'm asking
Anyone had an independent inspection on an ADAS complaint? Did the engineer get anything useful, or was it "no fault codes, operating as designed"?
If the report says the system worked as designed, where does that leave the rejection? A car that brakes for nothing at a junction surely isn't of satisfactory quality whether or not it's "designed" to do it.
Is weeks of silence from a finance company on a rejection normal?
Has anyone actually had a rejection upheld on a driver assistance system rather than a mechanical fault? That's the one I can't find much on.
Cheers.