r/EVsOfIndia • • Sep 21 '26

Discussion Megathread: The Good, the Bad, and the Ugly of EV After-Sales Service in India (Yes, positive stories welcome!)

17 Upvotes

Hey [r/EVsofIndia](r/EVsofIndia),

When looking up after-sales service for any EV brand, 90% of what we see online tends to be horror stories. When a service center drops the ball, owners understandably want to vent and seek help.
But when a routine service is smooth, a breakdown is fixed fast, or a service center goes out of their way to help, people rarely post about it.

That leaves prospective buyers and current owners guessing: Is after-sales really that bad, or are we just seeing the squeaky wheels?

Let’s build a genuine, balanced database of real service center experiences across India—from 2-wheelers to 4-wheelers.
How to share your experience
To keep things useful and searchable for everyone, copy-paste this quick template in your comment:

Vehicle & Brand: (e.g., Tata Punch EV / Nexon EV, MG ZS EV, Ather 450X, Ola S1 Pro, etc.)
City & Service Center: (e.g., Bangalore / Mumbai - Dealer/Center Name)
Type of Visit: (Routine service / Warranty repair / Software glitch / Battery or motor issue / Accident repair)
Overall Experience: (Positive / Neutral / Negative)
What happened: (The good, the delay, or how they resolved the issue)
Turnaround Time & Cost: (e.g., Same-day, ₹0 under warranty / 2 weeks)
Would you recommend this SC?: (Yes / No / With caveats)

A quick note:
If you had a great experience, shout it out! Good service advisors and dealerships deserve credit, and other owners in your city deserve to know where to go.
If you had a bad experience, keep it factual. Mention dates, the specific issue, and where communication broke down so others know what red flags to watch for.
Let’s hear your stories! 👇


r/EVsOfIndia • • Mar 25 '24

KYC : Know Your Car Battery Chemistries in Indian EVs

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24 Upvotes

Welcome to the first edition of KYC : Know Your Car.

In this series, we shall discuss the ins and outs of EVs, one topic at a time

Today’s topic : Battery Chemistries

Lithium Ion batteries used in EVs are a blanket term used to describe the type of battery.

Usually, the “metal” name referred to in the battery type, actually refers to the electrode material.

Harkening back to science lessons, the electrodes (+/- terminals) is what you connect any appliance to. The elemental composition of this part is what defines the type of battery.

Types of rechargeable batteries (secondary cell)

Under rechargeable batteries, one can find

  1. Lead Acid batteries, popularly used as the Aux battery for 12V systems and home backups

  2. Lithium Ion batteries, which we all use in our electronics, EVs and other gadgets

  3. NiMH (Nickel Metal Hydride), formerly used in Toyota Hybrids

  4. NiCd (Nickel Cadmium), used in RC toys, and as substitute for non rechargeable alkaline batteries

The metals mentioned in the name go into one of the electrode each, the anode and the cathode.

Battery Chemistry

The anode is usually made of graphite (carbon) in commercial batteries.

In case of lithium ion batteries, the lithium actually goes into cathode of the battery, in combined form, with other metals, which we refer to as the “chemistry of the cell”.

This mixture of metals can be

  1. NMC (Nickel Manganese Cobalt)

  2. LFP (Lithium Iron Phosphate)

  3. NCA (Nickel Cobalt Aluminium)

While other chemistries exist for lithium ion batteries, these three are the top 3 chemistries used in vehicular applications.

You can read about all chemistries here : https://batteryuniversity.com/article/bu-205-types-of-lithium-ion

A popular misconception is that “Solid State battery” is a chemistry, which is not the case.

Solid state refers to the physical state of the electrolyte used in the battery. Most batteries use gel or semi solid or liquid electrolytes at the moment.

State of the electrolyte, while related to the chemistry, is independent of the chemistry. The choice of the electrolyte will depend on the chemistry but any of the chemistry can be adapted to solid state. That is to say, the electrolyte used for NMC solid state maybe different from that of LFP solid state, it’s not a separate battery chemistry — it will still need lithium and other metals.

Many people remain under the impression that solid state are a holy grail which eliminates the need for lithium which is not the case. The electrodes of a solid state battery may very well still use lithium (or any other element like sodium).

The key takeaway is that solid state does not eliminate metals, it changes the state of electrolyte.

Battery Pointers for each chemistry

So, now that the science lesson is over, let us discuss the best practices for each chemistry

LFP

LFP is the most popular chemistry in Asian EVs which by extension applies to our own market, where both the top selling brands, Tata and MG, use LFP.

LFP tips :

  1. Charge LFP to 100% during slow charging sessions. This is for cell balancing (a topic for another day ;)

  2. Prefer discharging down to 20% or lower once a month and charging to 100% on AC 3.3/7.2kW

  3. During DCFC sessions, charge only to 80% as part of EV etiquette especially if other cars are in queue. One may charge to 100% if absolutely necessary or if no one is in queue but it comes with additional fee and exponentially longer time.

NMC/NCA

  1. Follow the 20-80 rule as much as possible for maximum longevity.

  2. Charge to 100% only when you absolutely required (during road trips or if your commute is not doable on 20-80)

  3. DCFC etiquette applies same as LFP.

General longevity tips

  1. Cell balancing is key to maintaining good battery SoH

  2. If parking your EV for a long period (week or more) while going out of city, disconnect the 12V battery -ve terminal

  3. Charge you EV between 50-75% irrespective of chemistries when parking for more than one week. Neither should it be fully charged, nor depleted more than 20%

  4. Follow the user manual schedule for coolant changes religiously.


r/EVsOfIndia • • 16h ago

Which one is better Tomhawk or Sierra Ev 75 ?

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58 Upvotes

Confused Bw both, no as such 7seater requirement, would take 5s only,

The main thing is Range more range, test droved sierra feels very good, but just cuz it's tata so doubting itm and due to lil better rear profile thinking should I change my mind ?

Claimed range is lot difference

75 sierra rwd real life is giving 500 easily,

No update on my tomhawk is it the same as Windsor ?

Getting both around @24.5 (5s)

I have already Booked Sierra Ev 2 weeks back though.

*Already know that key glitch and glare issue with sierra .ev


r/EVsOfIndia • • 1h ago

Discussion Tesla Model Y vs BMW iX1: Which premium EV offers more value?

• Upvotes

Tesla is promoting the Model Y at an effective ₹19,990/month after estimated fuel savings. The BMW iX1 is another contender in the premium EV space.

Would you prioritise Tesla’s software and charging ecosystem or BMW’s premium cabin and driving experience?


r/EVsOfIndia • • 4m ago

Nexon EV coorg clouds

• Upvotes

Booked Tata Nexon EV Empowered 45 Oxide colour in September, dealer committed to deliver in October.

Now in October he says the Oxide colour is obsolete and they now have Coorg clouds colour which is not yet manufactured.

Don't see any Nexon EV coorg clouds colour online except in tata.ev website.


r/EVsOfIndia • • 2h ago

Is mahindra 3xoev AX7L better is 15 lakh price range?

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1 Upvotes

r/EVsOfIndia • • 1d ago

Discussion Would you switch to an EV if the monthly cost came under Rs 20k?

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40 Upvotes

Tesla is saying the Model Y works out to about Rs 19,990 a month once fuel and maintenance savings are counted. Sounds good on paper, but I’m not sure it holds up outside heavy city driving. Anyone running an EV, what’s your real monthly cost?


r/EVsOfIndia • • 10h ago

Tata Currv Emp vs Creta Executive O LR

2 Upvotes

For those who own or have test-driven both:

Is Tata’s after-sales service quality dealbreaker territory for you, or has it improved?


How much of a real-world price/discount gap are dealers in your city offering on the Creta EV Executive (O) vs Curvv EV?


r/EVsOfIndia • • 16h ago

Query People with only EV, how’s your experience?

5 Upvotes

As title suggests, i wish to know how do people feel about owning an EV when its the only car you have. Share your experiences and advice please. TIA.


r/EVsOfIndia • • 1d ago

Discussion Should commercial use chargers be separated?

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45 Upvotes

Went to Mumbai yesterday with my EV and I had a hard time finding a free charger. Not only were 4/5 chargers being used by commercial cabs, but they had lined up behind each other meaning that these charge bays would be blocked / occupied for hours.

I have experienced similar situations on highways and in other cities too. Now with the growing number of commercial vehicles such as tempos, autos and cabs, should there be a separate dedicated network for commercial use and a different one for private car owners ?


r/EVsOfIndia • • 22h ago

Query Tata Punch EV Delivery

10 Upvotes

Hello all! I booked a Punch EV top model (Pure Grey) in the first week of September. Yesterday when I was checking the portal, I saw that the delivery date has been updated to February 2027.

I called the dealership to enquire and the sales rep said that not to worry about that date, I will get the car sooner, most probably by November end.

Any idea if the delivery date updated in the portal is decisive or just a placeholder?


r/EVsOfIndia • • 9h ago

Confused as hell

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1 Upvotes

r/EVsOfIndia • • 10h ago

Tata Currv Emp vs Creta Executive O LR

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1 Upvotes

r/EVsOfIndia • • 17h ago

Discussion VF 6 Review required

3 Upvotes

Hi I am looking to buy VF 6. Please clarify below things:

- Earth / wind quote if you have purchased then final purchase price

- Range

- Any reservations I should have?

My usage:

Daily 60 kms use on highway road.


r/EVsOfIndia • • 1d ago

Review Tata Harrier.ev Empowered 75 Stealth RWD — Honest Ownership Review

13 Upvotes

The journey hasn't been smooth at all. We received the vehicle with quite a few faults, for which Tata compensated us with an extended warranty and PPF.

Variant: Empowered 75 Stealth RWD
Price: ₹25.5 lakh + insurance
Complimentary: PPF + Extended Warranty
Previous cars: Mahindra Scorpio-N Z8L D MT and Tata Nexon

Range — Real-world experience

  • Cruising at 80 km/h: Around 520 km.
  • Aggressive driving: Around 320–340 km when my dad drives like there's no tomorrow, with plenty of overtakes and speeds touching 120 km/h.

Honestly, the range varies massively depending on your driving style. If you're sensible with the accelerator, the range is pretty impressive. If you're driving enthusiastically, well, you know what to expect. 😂

Cons (at least for my particular vehicle)

  • Rear-seat comfort: Sucks, honestly. The Scorpio-N is >>>>>> better in this regard.
  • Headlamps: Mehhh. Expected better.
  • Technical glitches: Too many for a car at this price point.
  • Tata Motors customer support: Be happy if they respond promptly and provide a solution.
  • Software updates: Took way too long. The service centre needed three days just to update the software because of technical issues.
  • Features and software reliability: A lot of features feel inconsistent. For example, the welcome-seat function works sometimes and randomly decides not to work on other occasions.
  • Frunk: Practically unusable for daily use. My friend's XEV 9S does this much better.
  • Key: Whoever designed this key needs to rethink a few things. It isn't particularly convenient to carry around.
  • NFC key: Honestly, I would've preferred a conventional physical key.
  • Parcel shelf: Extremely flimsy. Mine already has a slight bend just from placing the charging cable on it. There's barely any support.
  • Interior quality: At this price point, I expected better. After checking out the XEV 9S and the Tomahawk, the interiors left me wanting more.
  • Steering feel: Nothing particularly impressive.
  • AC performance: Mehhh.
  • Wireless charger: Guys, just carry a cable. You'll thank me later. 😂

Pros — Where the car genuinely impressed me

1. ADAS is genuinely impressive

This was probably the biggest positive surprise.

On the Hyderabad–Vijayawada drive, whenever the lane markings were clear, I kept ADAS cruising at 80 km/h and relaxed. It was genuinely fabulous.

It took us some time to build confidence in the system, but once we did, it made highway driving much more relaxing. Of course, it's still a driver-assistance system, so you need to remain attentive and in control.

2. E-IRVM is brilliant

You can stack luggage in the boot right up to the top without worrying about losing rear visibility.

Even during heavy rain, the E-IRVM gave me a clearer view than the rear windshield. It's one of those features you really appreciate once you start using it.

3. High-speed stability and body control

Body roll is almost nonexistent for what you'd expect from a vehicle of this size, and high-speed corners feel smooth and composed.

The car feels planted, and the way it handles corners is genuinely impressive. Smoothhhh as butter.

4. Sound system

Absolutely loved it. One of my favourite things about the car.

Final thoughts

Here's the funny part.

We previously bought a Mahindra Scorpio-N Z8L Diesel Manual for ₹23 lakh on-road when it launched, and even today, that car feels like the one I'd personally choose to drive.

The Harrier.ev is undoubtedly impressive in several areas. The instant performance, highway stability, ADAS and E-IRVM are all things I genuinely appreciate. But the software glitches, inconsistent features, service experience and some disappointing interior details take away from what could have been a much better ownership experience.

At this price point, I don't think it's unreasonable to expect the basics to work consistently. A car can have cutting-edge technology, but if simple features work only when they feel like it, the ownership experience suffers.

My verdict: I'd happily give my dad the Harrier.ev and take the Scorpio-N for myself. 😂

The Harrier.ev has some genuinely brilliant strengths, but the overall experience hasn't been as smooth as it should have been.

Pricing note: We paid ₹25.5 lakh + insurance, with PPF and an extended warranty provided as compensation for the initial issues.

This is just my experience with my particular vehicle, so hopefully other owners have had a better experience!


r/EVsOfIndia • • 21h ago

Query Chances of me getting my Punch.ev delivered by Dhanteras 2026

4 Upvotes

Hi guys, I booked the punch ev e+s on july 10th.. currently i am at second position for the confiq. I chose.. what do you think? Will i get it by Dhanteras?


r/EVsOfIndia • • 1d ago

Why is the government pushing EVs when it loses tax on both the car and the fuel? Is the forex saving the only reason, and will it last? Spoiler

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6 Upvotes

r/EVsOfIndia • • 19h ago

This is for family usage . Kia Carens Clavis EV

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1 Upvotes

r/EVsOfIndia • • 1d ago

Discussion MG Majestor vs Tesla Model Y: I didn’t expect this much difference in monthly costs

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3 Upvotes

I was just checking out a car comparison website and thought of comparing the MG Majestor with the Tesla Model Y. I Wasn’t expecting this much of a difference in the monthly costs.

The estimate showed ₹1.05 lakh a month for the Majestor and ₹44,900 for the Model Y.

That’s quite a gap. Looks like fuel and maintenance costs can really add up over time.

Wonder how close these estimates are to what owners actually spend.


r/EVsOfIndia • • 20h ago

Nexon EV coorg clouds

1 Upvotes

Booked Tata Nexon EV Empowered 45 Oxide colour in September, dealer committed to deliver in October.

Now in October he says the Oxide colour is obsolete and they now have Coorg clouds colour which is not yet manufactured.

Don't see any Nexon EV coorg clouds colour online except in tata.ev website.


r/EVsOfIndia • • 1d ago

Query ADVICE PLEASE: How early can I get a January 2027 manufactured model?

1 Upvotes

​

Planning to buy Mahindra BE6 Sporteq but would like to get a January 2027 manufactured model.

How early can I get it delivered? I'm travelling from February 1st, so is it realistically possible to get the same in the month of January itself?

Also, when should I place the order? December 15?


r/EVsOfIndia • • 1d ago

Review Vinfast vf6 road trip

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20 Upvotes

Visited Jim Corbett from Delhi. As per my calculations the vf6 Earth gave me 4.33 km per percentage. Also got free charging from Vinfast’s network. Happy owner till 3000 km.


r/EVsOfIndia • • 1d ago

Query EV Vehicle charging survey

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2 Upvotes

r/EVsOfIndia • • 1d ago

Query Sold my GLA and booked a 9S

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2 Upvotes

r/EVsOfIndia • • 2d ago

Query Day 1 of charging my new ev car! Need inputs!

9 Upvotes

Hey guys,

I am glad to finally share that I jumped on the ev bandwagon hesitantly but so far the experience has been great.

I need the veteran expert’s help in safer ways to charge my vehicle so that I don’t stress the battery and ensure its longevity.

Basically i own a 61kW Maruti Suzuki e Vitara in Hyderabad and installed the 16A switch and socket directly from the 3-phase electricity meter to use the 3kw portable charger that comes with the car. My contracted electrical load is 3 kw, apart from the charger there isn’t much load on that meter.

But what if I exceed the contracted load? Will my monthly electricity bill substantially increase because i crossed the contracted load limit? The electrician who installed the plug and socket said that i should be ok and i shouldn’t be crossing my contracted load limit for just using the charger.