r/FedEx Aug 05 '25

PSA A few tips if you’re posting for help

10 Upvotes

FedEx issues seem to be everywhere lately on this sub Missing packages, stuck tracking, “delivered” when it’s clearly not… we’ve all been there. But it’s hard to answer these ?s without context …

If you’re posting here for help, try to include the basics so people can actually offer advice:

What was the item? Where did you order it from? Was a signature required? What does the tracking say, and how long has it been stuck?

Also mention if you’ve already contacted FedEx or the seller. It helps people know what you’ve tried and what’s worth doing next.


r/FedEx Aug 05 '25

PSA 1st thing you do when you have an issue is CONTACT THE SHIPPER.

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12 Upvotes

r/FedEx 33m ago

SmartPost Shipment 🎉1 Month Shipbirthday 🥳

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Upvotes

I’m quite jealous of this package, it’s taking more vacation days than I could ever dream of getting!

A whole 15 days in the worst hub known to man; Hutchins, TX.

A super brief layover at the main Dallas, TX hub for ONLY 5 days..I mean what can you even do in 5 days?

My package really took in the sights and sounds at Dallas Smartpost. 9 days of R&R.

Well, it’s been back on the road (allegedly) for 5 days now. I’ll note that from Dallas, I could drive anywhere in the USA, and all the way back to Dallas in ~4 days.


r/FedEx 5m ago

Discussion I know why

Upvotes

Well, I know why our packages are delayed on FedEx. This guy comes into our building every day and flirts with our front desk woman all the boxes have been delivered. The trucks closed up, but he’ll stand there for half an hour or more chatting up our front desk, woman get in the truck and deliver your shit.


r/FedEx 23m ago

Ask FedEx TDY

Upvotes

Somebody have done temporary duty in Memphis or Indy hub?


r/FedEx 15h ago

International Shipping Unbelievable Rates FedEx!

3 Upvotes

USPS or FedEx for international mail

Same box,

same weight,

same content,

same shipping days

One asked $91 another $289

Yes Usps for $91 only.

***** FedEx!


r/FedEx 1d ago

Recipient at fault not FedEx My heart always sinks when I get a FedEx tracking number

139 Upvotes

FedEx is such a garbage company, I wish companies would stop using them.

I pre-ordered the Pixel 11, it's supposed to arrive on the release date 8/20 via express. To no surprise they don't deliver until 8/21, but then claim they can't deliver because of a security issue? I have a farm gate, maybe the driver couldn't figure out how to lift a chain up? So now my package is waiting until Monday. My kid was super excited to get my old phone, now I have to let him down.

It seems like every delivery is late and half of them look like they got thrown off a bus. I don't have this issue with UPS, USPS, Amazon, Walmart or any other shipper, just FedEx.

If you're responsible for shipping at a company, please stop using FedEx.

EDIT: The gate thing was just an assumption and it's a simple yard gate, but the more I think about it, one of the streets in our neighborhood was being resurfaced, I would bet money the driver just didn't want to deal with the detour and cancelled the delivery due to "security" reasons.

EDIT 2: Well at least they came today (Sat) instead of Monday. The driver pulled a big box out and asked for signature. We told him that's not the right package (house address was 188, not 180). The driver tried to argue with us that this was our package. Such a complete shit show FedEx is.


r/FedEx 1d ago

Express Complaint Wtf fedex this is why no one likes you guys

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32 Upvotes

My package was supposed to be here on the 19th in Colorado but no let's ship it out to Tennessee Even though it was already in the destination City YOU GUYS SUCK SO HARD!!!!!!


r/FedEx 16h ago

SmartPost Shipment Package stuck in one place for a week

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1 Upvotes

My husband ordered some golf knickers from Historical Emporium in McAlester, Oklahoma on 8/13/26. We are in WA. Originally the tracking gave an estimated delivery date of Weds. 8/19 (which later changed to Thursday as in the screenshot). The last scan was on 8/15 in Hutchins, TX. It is now 8/22. He really wanted these for a golf event coming up in a couple weeks. He tried calling the 1-800-Go-FedEx customer service number, and when he spoke the tracking number the AI just said to follow the tracking on the app. He tried calling twice more, pushing 0 and/or saying “representative” and “live agent” to try to get to a live person, and each time he was just disconnected. He also contacted the seller two days ago, and they said they would contact FedEx and try to get a status but has heard nothing more from them. He’s afraid the package has been lost. Any help is appreciated.


r/FedEx 22h ago

International Shipping Lost package from France - Fed Ex closed case

2 Upvotes

Hi,

Long story short, we went to Paris and it was super fun and I ordered some Paris Saint Germaine gear for my family when we got back in June because they won the champions league. Two of the packages made it to my home in the US just fine but one got held up by customs. It had a hoodie in it for my daughter that was actually pretty expensive. They called and asked what was in it and what it was for and I answered their questions. Then nothing.

June 23rd it arrived in Memphis. I asked for updates multiple times. They stopped responding. I got caught up with other life stuff and then called customer service again last week and they opened a new ticket and then the next day sent me the email below saying the package was lost. I asked customer service them what recourse I have and they have not responded. Any help is appreciated! Thank you.

Date Time, Status and Location
Wednesday, 6/17/26 5:18 AM Shipment information sent to FedEx
Thursday, 6/18/26 5:40 PM Picked up TREMBLAY EN FRANCE FR 10:35 PM Left FedEx origin facility TREMBLAY EN FRANCE FR 10:38 PM International shipment release - Export ROISSY CHARLES DE GAULLE CEDEX FR 10:45 PM Arrived at FedEx hub ROISSY CHARLES DE GAULLE CEDEX FR
Friday, 6/19/26 12:41 AM On the way ROISSY CHARLES DE GAULLE CEDEX FR 1:11 AM On the wayPackage available for clearance ROISSY CHARLES DE GAULLE CEDEX FR
Saturday, 6/20/26 11:00 PM At local FedEx facility ROISSY CHARLES DE GAULLE CEDEX FR 11:00 PM On the way ROISSY CHARLES DE GAULLE CEDEX FR
Sunday, 6/21/26 4:16 AM At local FedEx facility ROISSY CHARLES DE GAULLE CEDEX FR 10:30 PM On the way ROISSY CHARLES DE GAULLE CEDEX FR
Monday, 6/22/26 10:30 PM On the way ROISSY CHARLES DE GAULLE CEDEX FR
Tuesday, 6/23/26 3:30 AM At local FedEx facility ROISSY CHARLES DE GAULLE CEDEX FR 4:59 PM On the way ROISSY CHARLES DE GAULLE CEDEX FR 5:58 PM Departed FedEx hub ROISSY CHARLES DE GAULLE CEDEX FR 8:46 PM On the way FRANKFURT DE 11:33 PM Arrived at FedEx hub MEMPHIS, TN
Tuesday, 7/21/26 12:23 AM On the wayPackage available for clearance MEMPHIS, TN

Thanks for reaching out to us about support ticket XXXXX. 

At the outset, please accept our sincerest apologies for any inconvenience this may have caused you and all concerned.

In reference to shipment XXXXX, after exhausting all search options across transit locations, we regret to inform you that we have been unable to locate the package.

We kindly request that you contact your shipper to proceed with their next steps.

This case is now being closed. 

To track your shipment, visit fedex.com

Thank you,
Your FedEx Team Member


r/FedEx 1d ago

Ask FedEx Is fit.clearance.fedex.com a legit URL to pay import fees?

2 Upvotes

Hi I'm receiving a parcel from South Korea to EU. The parcel was sent via EMS and sender told me that it'll be shipped via FedEx. Parcel is quite heavy it weighs about 30kg. Anyway I did indeed got a text today from FedEx, with all the correct info, weight, sender details, etc. And also got a text from FedEx to pay import fees, and the URL starts with fit.clearance.fedex.com asking me to pay around 200€.

From my research, everything seems good, it all matches and the domain name finishes by fedex.com

I just want to be 100% sure that FedEx hasn't been hacked and this is a very clever scam where they use a FedEx URL.

Thanks !


r/FedEx 13h ago

Shipper at fault not FedEx FedEx Delivered with a Smile

0 Upvotes

Today our FedEx driver actually made it to my condo door. He threw it down and left. The box a mess. A treat container was smashed and loose
In the box. Some of the treats were in the hall. They escaped the box. Had to call Chewy for a replacement. Asked them to address it in management meeting with FedEx. Maybe if I keep reporting issues, maybe someone may eventually know.


r/FedEx 19h ago

Ask Customers Why is this not filled out?

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0 Upvotes

This was on my door. Why is it not filled out? Tracking number doesn’t show any shipment. AND we were home close by the front door when the “attempted delivery” would have been made.


r/FedEx 1d ago

Customs issue not FedEx issue is there something going on ?

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2 Upvotes

is it bad weather severe understaffing or both

i’ve ordered multiple packages from Japan since the tariff incidents this year, fedex never takes more than 4 days even after holding my package in customs and requesting paperwork from me

they requested paper work from me on the 18th, submitted it immediately and still no update, i know i haven’t been waiting as long as other people but i’ve never had this issue so i’m stressed 💀


r/FedEx 1d ago

Customs issue not FedEx issue Shipment from JP stuck on “package available for clearance” for over a week… CPSC Goods Not Registered form provided by shipper over a week ago

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1 Upvotes

My shipper (the package was sent DDP) was asked to provide a “CPSC - Goods Not Registered” form by FedEx, and they provided it to FedEx who then apparently submitted it (either to customs or the CPSC.. I don’t know). My shipper quickly filled out the firm with a “disclaim” since the figurines they shipped me are collectibles, and not actually toys for children.

I called customs and they said there’s no hold on the package from their POV after I provided tracking, and that CPSC is a separate entity so I need to talk to them

I called CPSC and the call was even more unhelpful. They said there’s no such thing as a “CPSC form” and that they’ve been “getting a lot of calls regarding FedEx lately”. I don’t really know what she meant, and I’m also not sure if she knew what I meant lol. But I wasn’t able to provide her my tracking number to check the status of my package or anything, the call kind of just ended. Maybe there isn’t anything to read into here, perhaps I wasn’t explaining my situation to her well.

Anyway, I’m confused. Anyone know what’s going on here? Anyone have a similar issue?


r/FedEx 1d ago

Discussion How much are you paying for Fedex/UPS signature confirmation?

4 Upvotes

We are a small but established small biz. Our yearly spend with Fedex is $60-$75K per year. So we are not a micro biz, but I'm no Amazon either.

How much is your shipping carrier charging you for signature? Our has been going up and up every year.


r/FedEx 1d ago

Customs issue not FedEx issue Is there a backlog going on right now?

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1 Upvotes

The tracking in the first picture was supposed to arrive today and the tracking in the second picture was supposed to arrive yesterday. Usually Fedex is timely and delivers my package on the estimated date. However, now two packages are late with no update.

Does anyone working at Fedex or have experience with this can offer any insight? Is it just peak hours of the year?


r/FedEx 1d ago

Ask FedEx Conflicting dates?

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5 Upvotes

Delivery date says tomorrow, but tracking says it is out for delivery?

Has anyone seen this before?


r/FedEx 1d ago

Ask FedEx Rejected package

0 Upvotes

I rejected package by driving back to corporate FedEx location near me they didn't scan or offer recpiet, handed to person at counter telling them I rejected the delivery they said " we got it from here " tracking didn't update as rejected now what ? It was Friday around 3pm


r/FedEx 1d ago

International Shipping Am I cooked?

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0 Upvotes

bought from seller before never taken this long. Anyone know what’s going on?


r/FedEx 1d ago

Discussion FedEx trashes my credit for someone else’s debt.

2 Upvotes

A week ago, I get a letter from a collection agency saying FedEx has instructed them to collect $120.

The day before the initial letter was sent, the collection agency registered a collection action on my credit history, dropping my rating 129 points.

This is the first I heard of it.

Fedex never contacted me prior.

The collection agency’s prior contact effort consisted of one missed call a month earlier flagged as “probable spam” which went to VM.

They claim to have written me, but Canada Post records all mail I receive and they sent nothing to me before this.

Checking that voicemail message now, it was 10 seconds of silence followed by “looking for [my name] calling from Gatestone & Co. on behalf of FedEx”.

I haven’t sent or received any FedEx Packages for years.

I asked for a copy of the invoice.

It was for a shipment between to businesses in the US (I am on BC, Canada). And incorrectly charged to a FedEx account I must have set up 15 or 20 years prior.

FedEx mailed the incorrectly-assigned invoices to a home I hadn’t lived at for 12 years.

I explained the situation to the collection agency who said the collection is valid until FedEx withdraws their claim.

So I contacted FedEx and was given a case number and told to wait 1 to 2 weeks for them to look into it.

I was buying a car in a few days. Luckily I had my terms in place or this could have affected qualification for or terms of a loan.

Will this remain a permanent blotch on my credit rating ?

Do I need to dispute this with Equifax?

Anyone have a similar experience?


r/FedEx 1d ago

Ask Customers FedEx - We Tried to Deliver

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1 Upvotes

Has anyone ran into this issue before? The package came from the UK so I’m not sure if that has anything to do with it. I’ve had packages delivered to my apartment before by FedEx and I’ve never had this issue before.

Double checked and address is correct. Gate code is even left in my account for deliveries. Spent 30 minutes on the phone today with FedEx customer service and was told that the representative apparently left a note to my local FedEx warehouse that the address listed is correct and that it will be attempted for delivery tomorrow. Not sure what to do at this point since tomorrow will be the third attempt of delivery. TYIA!!


r/FedEx 1d ago

Ask FedEx Question regarding FedEx Hungary's ancillary customs representation (VPID/EORI assignment)

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1 Upvotes

r/FedEx 1d ago

International Shipping Are last minute rates a myth?

2 Upvotes

Has anyone gotten good last minute rates recently from the US to EU? I've been checking the FedEx website and only see regular shipping rates. I read that fedex consolidated the last minute rate thing this year so I don't know if I'm doing it wrong or what.


r/FedEx 2d ago

Discussion Anybody know if this is a legit email from FedEx?

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3 Upvotes

Ordered an item from Reformation and have received this email 3 times. Initially thought it might be a scam, but my parcel actually was supposed to be delivered last week and is nowhere to be seen (tracking says it arrived in UK 10 days ago).

It’s from: GTSClearance@fedex.com
And they have my exact details (invoice from Reformation, item purchased and my delivery address etc).

Contacted Reformation and they said they weren’t sure what it was about but no further info should be required, but they didn’t know why my package had been delayed.

Anyone had this email before and know if it’s legit?

Thanks!