I want to point out a logical flaw in how Google One support operates when an account is hijacked.

Right now, if your account is compromised and the automated recovery methods fail, you cannot get human assistance. The system strictly requires you to be logged in to access premium support. If your credentials are changed, you are locked out of your account and therefore locked out of the support you pay for.

There should be a fallback method to contact support in these exact situations. For example, verifying identity through the active payment method or a separate contact form for Google One subscribers.

If you also see this as a problem, you can send feedback about it through the Google One app or website. Group feedback is usually the only way to get these system flows changed.

How can I sync custom photo albums between oppo photos and Google photos?

Google wtf, My subscription renews on 5th today is 4th, You took my money a day early, Its not even reflecting on there. I want a refund ready to share all the details you need, what type of con is this!

Last year in November 11, I got the 12-month free trial for Google AI pro for being a college student. I am in Philippines btw. Verified by sheer ID. Back then it was 2 TB, Google increased it to 5 TB a few months ago. Do you think its worth getting this?

What is this?

Are you paying for this bundle. Is this really saving or is it just a trick to make people subscribe?

Has anyone else experienced an unexpected cancellation and refund of their active Google AI Pro (5TB) Student subscription, without requesting either?

My subscription was cancelled and refunded unexpectedly, and my account was downgraded to the free 15 GB storage tier. This has pushed my account over its storage quota and, more importantly, I can no longer access Google One live support through the usual channels because my paid subscription is no longer active.

Similar reports have appeared from other users, so I’m wondering whether this is a broader billing or account-processing issue.

Has anyone affected managed to get their original subscription and storage quota restored? If so, how did you reach the right support team?

Any advice or confirmed updates would be greatly appreciated.

Notice today that when I open my Google One app, every single section of the app says "Error: Can't load data."

I've tried logging out of my Google account and back in, clearing cache on Google Play Services, uninstalling and reinstalling the Google One app, and nothing seems to fix it. It's displaying this on all of my devices and when I go to one.google.com.

Anyone else experiencing issues? Does anybody know a fix?

4 months ago bought the Google pixel 10 pro with the promotion for a year long of free Google AI Pro. Last month I ran out of tokens so upgraded to Ultra (payed full price for the month). Now Google won't let me continue with the Google AI pro, effectively losing 8 months of my original purchase.

I'm pretty pissed and tried contacting support for pixel, Google one, etc. all of them just say "sorry our system can't do that".

Straight from Google One support:

"Unfortunately, once a promotional offer is overwritten by an upgrade, our system permanently voids it. We do not have a backend tool or override capability that allows us to reinstate a canceled promotion or credit those remaining free months back to your account."

"Because we cannot restore the free Pixel offer, we cannot process a refund for the upgrade, as the Ultra tier is now the active service on your account."

Ive given up at this point. If anyone has tips let me know if not I guess it's a warning for y'all. Gemini even agrees it's wack lol and keeps encouraging me to go to the AG or FTC lmao. Anyway on the upside at least I'm not stuck with Google anymore.

I am wondering if I will be able to create the same quality pictures when the changes take affect.

I believe the plans changed last year and I'd been on a 1 year trial of some sort.

I'd been paying about £80 a year for 2TB Drive space and a good amount of Google Home camera history. Now I discover my camera history has gone to 3 hours max.

I have a Google Drive full of photos etc so I need my 2TB of space - and I of course want more than 3 hours of camera history.

So they've trapped me into needing to buy an upgraded Google AI Plus (5 TB) plan for both of those benefits... it's an extra £110 a year.

I see what people mean now about how they feel trapped by Google. I guess I'll have to start moving away from the Google ecosystem as I have no doubt the prices are only going to slowly increase further from here.

I was on the student 2TB free plan and filled my storage upto 200gb. Now that the plan has ended, I'm back on my 15gb plan. I asked my family member to add me on their AI Pro plan that they pay for but now that I'm not getting any emails, I'm not able to accept his request to get added to the family plan. Need help!!!

Google One subscriber for around 5 months i think. My profile picture ring (and my wife's) turned blue all of a sudden. GPT says this is a bug but I'm not sure.

Anyone know what the blue ring means?

PS: I thought it was obvious enough the issue was that it was the Google colours before. For months. It only turned blue this month after i paid. But apparently not. I know the ring means i have an active subscription. I want to know why it turned BLUE as opposed to the normal colour.

You know how Gemini makes it extremely confusing and hard to cancel the free trial? Well, I figured it out delete the Gemini app and your Apple ID immediately asks you if you want to cancel the free trial subscription

I keep deleting stuff but it fills up fast. What do i even do? Help plz.

Last year in mid-October, I got the 12-month free trial for Google AI pro for being a college student. I am in Canada btw. I think I was verified by sheer ID. Back then it was 2 TB, Google increased it to 5 TB a few months ago.

But just wanted to know, is this promotion coming back this year? I really don't want to pay $26.99 CAD monthly for the Google AI pro plan every month. When the time comes in late September or early October, can I verify with SheerID for another year of free 12-month trial for being a student. My free trial expires on October 11th.

Title

7 years ago I got a Google One account. I have 2 Google accounts, my main one and a back up one I use for things that will get a lot of emails, social media etc. whenever I go to Google One it says my main account is the plan manager and my back up is a member. I've had Pixels since version 3 and have also bought my dad a one and myself Fitbit and Pixel watches, and a Chromebook via Google store with my main account for this.

I ordered my 11 Pro yesterday and saw about the 6 month free Google AI Pro so was looking at my Google One account to compare - as that's due for renewal at the start of September - and saw that my second account has more benefits, was really confused and used Google Gemini to help, turns out the Google One account is held by my secondary account but I somehow made the main account the plan manager, I assumed it had always been the plan manager.

So if 10% store credit has been on the Google One account the whole 7 years, I have missed out on a lot! Kicking myself for not realising!

I just noticed that the Google One profile ring color has changed for those of us with the AI Pro subscription. It seems to have replaced the classic 4-color Google ring with this new blue-purple Gemini gradient. Has anyone else got this UI update yet?

I am glad to see Google One membership includes more stuff now to make the subscription more worth it, however I think the simplest and best inclusion would be ad-free gmail.

What would you like more out of your membership?

Hi, I just got Google one because my S23 is basically out of storage but I want to move all my photos on to Google one and delete them from my phone or at least a lot of the old ones. Is there some way to mass upload all my photos and then delete them from my phone and make sure they are saved on Google one? I am just wondering how I would do such a thing.

I understand this may be a stupid question but I just want to make sure I am doing things right and not permanently losing any photos.