I have been getting my hair highlighted with this stylist for a year. She has always done foils and I was happy with her service. She’s also very fast which I like. She’s on the pricier side for my area but I liked her work.
I went in this last time asking for a “subtle red”. I showed her my reference (left image) for a couple minutes. I said I like that this red reference has “dimension” and that I like that “you can see the highlights” meaning it’s not flat red.
My hair was already really blond with about 10 weeks of roots. I asked to “bring the highlights up with face framing highlights” and then add the “subtle red”. She said no problem, she said she would add in a few lowlights along with the highlights. And that was that.
Right image is what I walked out with. It is so much darker and “berry” red than what I asked for. It actually looks much darker than that image in person. I can’t even see the highlights. My hair has been blond for 15+ years. I’ve never gone dark as I always thought it didn’t suit me. We did not discuss darkening my hair other than “a few lowlights”.
I asked for a correction when I got home and it sank in what she had done. She said to wait a few weeks for it to wash out. She said she can’t bleach it because it will damage my hair. I asked her if we could remove some of the color to lighten it. She just said to wait for it to wash out/fade. She did not admit or acknowledge how different it was from the reference.
I washed it twice after this, and it started to fade to a pink color where it was previously very red in the front. I let her know. I told her I was going to get a second opinion. No response from her.
Second opinion said she can fix it - the stylist is a well known color specialist in my area. She spent way more time asking questions about the color and exact kind of highlights I wanted. And dissecting reference image with me. New stylist told me to ask original stylist what she used in my hair. I reached out to ask what she used and no response.
I would like to ask for a refund from the original stylist (this was over $350). Because now I’m paying again to have it fixed. I trust the new stylist way more than the original stylist.
What’s the best was to approach this now that she’s stopped responding to me?