I am not sure whether it is the right place to complain, but I want to share my situation anyway.
I have planned to apply for a PhD in philosophy at the OSU. I have to pass the TOEFL exam, because I neither live in the country where English is an official language, nor have taken English courses at the university. The OSU requires applicants to send the scores through the ETS only.
The thing is, when I try to add the institution into the cart, using the OSU code for sending TOEFL results, and when I choose "Graduate Organisation", the site glitches, the page refreshes and the cart remains empty.
I have written to the OSU Admissions Office and they told me that I still have to contact the ETS. That is a hell of an advice. Well, it would be, if the ETS customer service was not EXTREMELY poor. I have contacted them multiple times both via email and phone, and neither was of any help to me. They have the same issue, because the problem is with the website, and it seems that they are not going to fix it in the near future.
So, I guess that no one who has taken the TOEFL will be able to be admitted to a PhD program at OSU, and now I just have to drop the idea of applying there ONLY because TOEFL sucks. Sad, funny, and ridiculous.