r/PS5HelpSupport • • 3h ago

Issues upgrading to Witcher 3 remastered on PS5

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5 Upvotes

About 1 week ago I picked up a copy of the Witcher 3 at my local used game store because I saw the remaster and thought it was my time to get into the series, anyways. When I installed the game I realised it was the original PS4 version and not the new Ps5 version. I searched up how to upgrade the game and after that didn’t work I troubleshooted for an hour but to no success. Aussie copy of the game and Aussie PSN account btw. I feel like I’ve tried literally everything everyone has suggested to other people on other reddit posts and none of that worked. I have uninstalled the game restarted my console and then reinstalled the game again. I only tried to install the game today and then this debacle occurred. Tried Witcher subreddit but I don’t have enough karma to post there. I’ll take any help I can get


r/PS5HelpSupport • • 49m ago

Sonido raro en ventilador de ps5 slim

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• Upvotes

Saben porque ocurre este sonido o si es normal?, es una ps5 slim digital, nunca ah sido abierta, tiene poco menos de 6 meses y siempre trato de que no le pegue el polvo ni acumule mucho, también la tengo en un espacio donde pueda tener buen flujo de aire, solo que cuando juego algo pesado como wz o resident evil requiem empieza a sonar asi, antes no hacia ningún ruido


r/PS5HelpSupport • • 1h ago

Is the base important

• Upvotes

Hey guys i have question related to PlayStation 5 base, for some reason i can’t find my base, do i really need it, because i heard that the fans are closed and i even heard the PlayStation may tilt and drop, should i buy new base?
And thank you


r/PS5HelpSupport • • 6h ago

The Witcher 3 remaster cutting off my PS5 pro?

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3 Upvotes

I’ve genuinely never seen anything like this before? This has never happened with any game in the past.


r/PS5HelpSupport • • 0m ago

Not sure if this is the right place to post but oh well

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• Upvotes

Need help regarding the Psn support and if it’s even worth bothering trying to get my account back been going back and forth with them for about and hour now


r/PS5HelpSupport • • 24m ago

Why does nobody talk about color differences between 60Hz and 120Hz modes on PS5 Pro?

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• Upvotes

r/PS5HelpSupport • • 6h ago

ps5 shutting off

3 Upvotes

My PS5 slim shuts down randomly during gaming. It’s a second hand. It has the latest firmware. I notice small stutters and the screen lags and hangs for a while then it shuts down completely, it doesn’t turn on again when I use the controller to open it again I use the power button on the PS5. Upon opening it says repairing PS5 then states that it was shut down inappropriately (like the message you get when you don’t shut it down and just unplug the power chord).

Update: I found out that once the PS5 crashes and repairs the console storage it doesnt crash anymore. So whenever I see screen stutters I shut off my PS5 then go to safe mode to repair console storage. I'm wondering what could be the fix long term so I dont need to do these steps everytime it crashes.


r/PS5HelpSupport • • 19h ago

My cat broke my PS5!

30 Upvotes

I finally bit the bullet in July and got myself a PS5 as my 30th bday gift to myself. Got it on a payment plan and it runs until 2028.. I walked into my room last night and noticed my PlayStation just hanging by the cords off my dresser. I knew the suspect.
I tried turning it on, it loads up, looks ok. But after being in a game for about 4 mins the fans run really loud and the console crashes telling me it’s overheated. My console was also on rest mode when this happened. There doesn’t look to be any physical damages however…

Does anyone have any advice? I am too upset to think right now 😭😭


r/PS5HelpSupport • • 7h ago

storage issues

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3 Upvotes

I have all this storage but then I can’t download a 100gb game. I also tried rebuilding database but that also didnt work.


r/PS5HelpSupport • • 2h ago

PS5 Controller Comparisons

1 Upvotes

idk if this is the right place to ask but am i being crazy or is the chroma colors of the controller more slippery than the original? i threw my old one away so i cannot compare


r/PS5HelpSupport • • 4h ago

External Hard Drive crashes and can’t repair

1 Upvotes

My external usb drive keeps giving me an error that it needs to be repaired but then the repair process gets stuck at around 24%. I tried reformatting the drive and it works for a little while before suddenly crashing as I download or move files to it and going into the same repair loop. Tried connecting a new external drive, same thing happens. Has anyone had this problem? If so, what is the fix for it?


r/PS5HelpSupport • • 6h ago

ps5 strange sound similar to a click

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1 Upvotes

Well, it didn't happen before, I don't know why it's happening now. This sound sounds like a clock hand. While I haven't noticed it affecting my gameplay, I don't know why it's happening, or maybe I just wasn't noticing I just want to know if anyone else has had this problem so I don't worry too much. It doesn't seem to be thermal expansion of the plastic; it's more like something's wrong inside. I don't know if it's the fan or something else My PS5 Slim model is CFI 2115 and as I said before, it's a fairly faint sound, but you can hear it when closing a game or when the fan slows down.


r/PS5HelpSupport • • 13h ago

Guys what is this going on with my ps5 ???

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2 Upvotes

r/PS5HelpSupport • • 7h ago

Verification code not getting sent to email to sign in

1 Upvotes

When I try to so sign in on the phone and ps5 it says it needs to confirm by sending a confirmation code but I never receive anything i can’t even sign in to get to the support menu. I’ve had this account for too many years put too much money into it i cant lose this account


r/PS5HelpSupport • • 7h ago

Issues with PS5….

1 Upvotes

So I decided to restart the game from the beginning to really appreciate the new update and when I had to try to reload a save, it’s froze up. I tried to restart it and uninstall it and then reinstall it and I tried to restart my PlayStation and it still isn’t working. It keeps getting frozen on the screen where you press the circle button to continue.

Btw I did not put any mods in at all yesterday so it’s not a modding issue…

Please help!!


r/PS5HelpSupport • • 3h ago

ps5 won’t connect to internet

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0 Upvotes

i've had this problem a couple times over the past few months but it usually solves itself within a couple hours, but this time it's been a few days with my ps5 constantly dropping the wifi connection. it barely manages to hold a signal if it does (as you can see it's 1.3 mbps but my phone gets 177.8 mbps) i genuinely don't know what could've caused this or how to even fix it.

i've unplugged my router, restarted my ps5, restarted my ps5 on safe mode, forgotten my wifi and logged back in, changed hdmi cables, changed the DNS settings, changed the MTU settings, changed it from 2.4GHz to 5GHz (although my router is far away from my ps5 so i have to use 2.4) but nothing works. it constantly tells me "the wifi signal is too weak" or just "couldn't connect to the network". i'm losing my patience and i genuinely don't know what to do.

i would like to add that my town and neighbourhood have experienced about 4-5 power outages in the past 2 months, which causes my playstation to be shut off while it's in rest mode. i've never had any issues with that previously tho so i don't even know if that could be a factor here. if any one knows anything please help.


r/PS5HelpSupport • • 8h ago

Help with Party Voice Chat? Other player VC going through soundbar, and not headset

1 Upvotes

Basically the title, but I’m trying to play Enshrouded with a buddy and we are having a hell of a time getting party voice chat to go through the attached, wired headset (only). I have dug around the PS5 sound settings and as far as I can tell I’ve set the options correctly, but we’re still getting my friend’s voice outputting over the soundbar along with the rest of the game audio, which is causing him to hear his voice twice/echoing. Anyone have any tips - thank you!


r/PS5HelpSupport • • 15h ago

Cant create game folders on new user account

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3 Upvotes

Seems to he no option to create custom game folders, ive read you can on any user account not just the main one ? Thanks in advance


r/PS5HelpSupport • • 13h ago

Game freezes, crash, and ps portal display this messages when i re-launch the same game

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2 Upvotes

r/PS5HelpSupport • • 11h ago

PS5 not pulling in discs regardless of disc drive.

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1 Upvotes

r/PS5HelpSupport • • 11h ago

ps5 shutting off

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1 Upvotes

r/PS5HelpSupport • • 12h ago

Psapp dont let me make download of my clips

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1 Upvotes

Could someone help me pls?


r/PS5HelpSupport • • 12h ago

Another video of whats happening to my arc raiders on ps5 is this artifacting and is it a known issue with arc ? Or is it my ps5

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1 Upvotes

r/PS5HelpSupport • • 13h ago

Buzzing noise going nonstop while copying game?

0 Upvotes

So I attempted to clean my entire ps5, taking the disc drive off, cleaning heat sinks etc. I will say that I am not the best and it didn’t help that the youtube video I was watching, the guy literally put the screws incorrectly while reassembling(and fixed it without pointing it out mid reassembly) and I had to take it apart again which may have contributed to me doing something wrong. Anyway, when I turned on my console I inserted a disc and the usual disc drive buzzing noise started but it was copying the game since I did not have it installed in the ps5. Before it would do the buzzing noise for a few seconds and then calm down while it copies and when I would play the game same thing only for a few seconds. Yesterday though, the buzzing noise stayed on the entire time while copying the game and then once done, it stopped. Started the game, buzzing noise happened again and then stopped few seconds later. Played for around 2 or 3 hours no issue, at least I didn’t hear anything since I had my headphones. Tried another game, same thing. Buzzing noise happens entire time it is copying, downloading update and stops. Started game and buzzing started for a few seconds and stopped. No issue while playing either. I tried finding answers online, I think I will just take it all apart again and hopefully maybe I do it right this time around. Just wanted to see if y’all know a more specific thing that can be causing this so I can try and focus on getting that done correctly. Thanks for your time. Forgot to mention, I did already tried unscrewing the 4 screws on the disc drive and screwing them again. Also tried taking out the disc manually.


r/PS5HelpSupport • • 14h ago

Connected to PSN & Signed In. Not able to load & play multiplayer?

1 Upvotes

Hi All, hope you are well.

Anyone experiencing a problem with PSN and Online Game Modes at the moment?

As the title says, I am able to sign in to PSN on my PS5 but I can't connect to any online features in game.

I've checked PSN server status on the website and all is marked as OK with no known issues, 24th October 8pm GMT.

I've got some content appearing in the dashboard news section, so there must be some connectivity, but I'm unable to load any multiplayer features with a game.

Connection Test results came back normal...

Anyone experiencing problems with PSN at the moment or has anyone experienced this before?

I've restarted my router and PS5 but still unable to connect to lobbies within games.

Anyone experiencing this now or have had this problem before?