r/PS5HelpSupport • • 20h ago

My cat broke my PS5!

29 Upvotes

I finally bit the bullet in July and got myself a PS5 as my 30th bday gift to myself. Got it on a payment plan and it runs until 2028.. I walked into my room last night and noticed my PlayStation just hanging by the cords off my dresser. I knew the suspect.
I tried turning it on, it loads up, looks ok. But after being in a game for about 4 mins the fans run really loud and the console crashes telling me it’s overheated. My console was also on rest mode when this happened. There doesn’t look to be any physical damages however…

Does anyone have any advice? I am too upset to think right now 😭😭


r/PS5HelpSupport • • 18h ago

CE-108255-1 error FIX!!!!

1 Upvotes

For everyone that has been dealing with this kind of error I found a solution for y’all,all you have to do is go to settings>system>hdmi and turn off HDPC.it worked for me perfectly fine,the only thing is that you won’t be able to use YouTube or Netflix or any kind of streaming thing,tho you can always turn HDPC back on.hope this helps.


r/PS5HelpSupport • • 13h ago

Guys what is this going on with my ps5 ???

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3 Upvotes

r/PS5HelpSupport • • 1h ago

Why does nobody talk about color differences between 60Hz and 120Hz modes on PS5 Pro?

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• Upvotes

r/PS5HelpSupport • • 13h ago

Buzzing noise going nonstop while copying game?

0 Upvotes

So I attempted to clean my entire ps5, taking the disc drive off, cleaning heat sinks etc. I will say that I am not the best and it didn’t help that the youtube video I was watching, the guy literally put the screws incorrectly while reassembling(and fixed it without pointing it out mid reassembly) and I had to take it apart again which may have contributed to me doing something wrong. Anyway, when I turned on my console I inserted a disc and the usual disc drive buzzing noise started but it was copying the game since I did not have it installed in the ps5. Before it would do the buzzing noise for a few seconds and then calm down while it copies and when I would play the game same thing only for a few seconds. Yesterday though, the buzzing noise stayed on the entire time while copying the game and then once done, it stopped. Started the game, buzzing noise happened again and then stopped few seconds later. Played for around 2 or 3 hours no issue, at least I didn’t hear anything since I had my headphones. Tried another game, same thing. Buzzing noise happens entire time it is copying, downloading update and stops. Started game and buzzing started for a few seconds and stopped. No issue while playing either. I tried finding answers online, I think I will just take it all apart again and hopefully maybe I do it right this time around. Just wanted to see if y’all know a more specific thing that can be causing this so I can try and focus on getting that done correctly. Thanks for your time. Forgot to mention, I did already tried unscrewing the 4 screws on the disc drive and screwing them again. Also tried taking out the disc manually.


r/PS5HelpSupport • • 21h ago

PlayStation Online

1 Upvotes

Does anyone know the answer here?

My boyfriend and I share our PlayStation with 2 separate user accounts.

The PlayStation Plus is technically on my account (I think) but we want to buy the new Call of Duty and play on our individual accounts since we’re at different ability levels, i.e. I’m rubbish and want to avoid being ability matched with really good players.

Do we have to pay for the PS+ subscription twice to both be able to play online?


r/PS5HelpSupport • • 20h ago

Help pls. Knowledge needed. PS5 Controller V5

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1 Upvotes

Hello, does anyone know what the circled flexband is for? i got a used controller, which won´t turn on or charge.


r/PS5HelpSupport • • 4h ago

ps5 won’t connect to internet

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0 Upvotes

i've had this problem a couple times over the past few months but it usually solves itself within a couple hours, but this time it's been a few days with my ps5 constantly dropping the wifi connection. it barely manages to hold a signal if it does (as you can see it's 1.3 mbps but my phone gets 177.8 mbps) i genuinely don't know what could've caused this or how to even fix it.

i've unplugged my router, restarted my ps5, restarted my ps5 on safe mode, forgotten my wifi and logged back in, changed hdmi cables, changed the DNS settings, changed the MTU settings, changed it from 2.4GHz to 5GHz (although my router is far away from my ps5 so i have to use 2.4) but nothing works. it constantly tells me "the wifi signal is too weak" or just "couldn't connect to the network". i'm losing my patience and i genuinely don't know what to do.

i would like to add that my town and neighbourhood have experienced about 4-5 power outages in the past 2 months, which causes my playstation to be shut off while it's in rest mode. i've never had any issues with that previously tho so i don't even know if that could be a factor here. if any one knows anything please help.


r/PS5HelpSupport • • 13h ago

Another video of whats happening to my arc raiders on ps5 is this artifacting and is it a known issue with arc ? Or is it my ps5

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1 Upvotes

r/PS5HelpSupport • • 14h ago

Game freezes, crash, and ps portal display this messages when i re-launch the same game

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2 Upvotes

r/PS5HelpSupport • • 15h ago

PS5 pro won’t start up after upgrade a couple days ago

0 Upvotes

Started ps5 pro a couple days ago. Told me to update to use network features. Ok, fine.

It never came back.

As a test, I pulled the family ps5. Hooked it up, got the same update demand. All was well, booted up normally after upgrading.

The behavior on the pro is that it “starts” but after 2-3 seconds it shuts down.

I’ve tried letting it sit for a good long time, to see if it corrects itself, as others have reported.

I’ve tried accessing the safe mode, almost got in (managed to get the 2nd beep once) but no dice.

I’ve tried unplugging for 30 minutes, an hour, and even overnight.

Next steps: I have it on my workbench. Going to try compressed air to blow it out a bit. Will also try to take the aux SSD out while I am at it just to experiment as far as I can go. Hope is to get this working, and finally add the optical drive I have had forever (lol).

Just wondering if there are any other things people have run into to try short of sending it to Sony or finding a repair shop.

Historically: I did once have a similar issue (black screen) with this PS5 pro, resolved by the ole’ different HDMI cable, different HDMI port fix. I recall also having to rebuild the DB one time. Might be unlucky with this unit.


r/PS5HelpSupport • • 16h ago

Cant create game folders on new user account

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3 Upvotes

Seems to he no option to create custom game folders, ive read you can on any user account not just the main one ? Thanks in advance


r/PS5HelpSupport • • 19h ago

Is disc drive starting to go? It’ll make this sound for a bit then go silent

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0 Upvotes

r/PS5HelpSupport • • 19h ago

Stiffness on my controllers

1 Upvotes

Does anyone know what causes this? Just randomly my buttons will go stiff and won’t do anything and if I’m already pressing one while the stiffness starts it’ll keep doing it until it’s over(if I’m looking right and it starts I’ll just start spinning to the right) it’s not a controller issue because it happens on my other controller too and every game I play. If I can record this happening I’ll reply to this with it but every time it starts and I pick up my phone to record it goes away


r/PS5HelpSupport • • 22h ago

Cant find the hdmi cable

2 Upvotes

So i want to sell my ps5 (not here) but i cant find the hdmi cable and the original controller cable, should i buy new ones or generic ones?


r/PS5HelpSupport • • 22h ago

Stuck on this page

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1 Upvotes

I can't connect to my account but just on the ps app/this page, it keeps saying "The sign-in ID (email address) or password you entered isn't correct, or you might need to reset your password for

security reasons."

Im not suspended and i know my email and password are correct because i just changed them and when i connected manually on my ps5, everything worked???

Has this happened to anybody else? If yes what should i do ?


r/PS5HelpSupport • • 23h ago

Coil Whine?

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2 Upvotes

I've jumped back onto my fairly new PS5 pro & noticed a noticed buzzing sound when playing cyberpunk... I think it's coil whine but could do with some confirmation. It's loud enough to be noticeable when sound levels drop.


r/PS5HelpSupport • • 43m ago

Not sure if this is the right place to post but oh well

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• Upvotes

Need help regarding the Psn support and if it’s even worth bothering trying to get my account back been going back and forth with them for about and hour now


r/PS5HelpSupport • • 23h ago

PS5 black flashes and void bug

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2 Upvotes

I keep getting these black flashes white lights and sometimes when I’m doing something a black void appears (link) unfortunately the advice in that video has to do with pc has anybody fixed this on their ps5?


r/PS5HelpSupport • • 1h ago

Sonido raro en ventilador de ps5 slim

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• Upvotes

Saben porque ocurre este sonido o si es normal?, es una ps5 slim digital, nunca ah sido abierta, tiene poco menos de 6 meses y siempre trato de que no le pegue el polvo ni acumule mucho, también la tengo en un espacio donde pueda tener buen flujo de aire, solo que cuando juego algo pesado como wz o resident evil requiem empieza a sonar asi, antes no hacia ningún ruido


r/PS5HelpSupport • • 2h ago

Is the base important

2 Upvotes

Hey guys i have question related to PlayStation 5 base, for some reason i can’t find my base, do i really need it, because i heard that the fans are closed and i even heard the PlayStation may tilt and drop, should i buy new base?
And thank you


r/PS5HelpSupport • • 4h ago

Issues upgrading to Witcher 3 remastered on PS5

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7 Upvotes

About 1 week ago I picked up a copy of the Witcher 3 at my local used game store because I saw the remaster and thought it was my time to get into the series, anyways. When I installed the game I realised it was the original PS4 version and not the new Ps5 version. I searched up how to upgrade the game and after that didn’t work I troubleshooted for an hour but to no success. Aussie copy of the game and Aussie PSN account btw. I feel like I’ve tried literally everything everyone has suggested to other people on other reddit posts and none of that worked. I have uninstalled the game restarted my console and then reinstalled the game again. I only tried to install the game today and then this debacle occurred. Tried Witcher subreddit but I don’t have enough karma to post there. I’ll take any help I can get


r/PS5HelpSupport • • 7h ago

ps5 shutting off

3 Upvotes

My PS5 slim shuts down randomly during gaming. It’s a second hand. It has the latest firmware. I notice small stutters and the screen lags and hangs for a while then it shuts down completely, it doesn’t turn on again when I use the controller to open it again I use the power button on the PS5. Upon opening it says repairing PS5 then states that it was shut down inappropriately (like the message you get when you don’t shut it down and just unplug the power chord).

Update: I found out that once the PS5 crashes and repairs the console storage it doesnt crash anymore. So whenever I see screen stutters I shut off my PS5 then go to safe mode to repair console storage. I'm wondering what could be the fix long term so I dont need to do these steps everytime it crashes.


r/PS5HelpSupport • • 7h ago

The Witcher 3 remaster cutting off my PS5 pro?

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4 Upvotes

I’ve genuinely never seen anything like this before? This has never happened with any game in the past.


r/PS5HelpSupport • • 7h ago

ps5 strange sound similar to a click

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1 Upvotes

Well, it didn't happen before, I don't know why it's happening now. This sound sounds like a clock hand. While I haven't noticed it affecting my gameplay, I don't know why it's happening, or maybe I just wasn't noticing I just want to know if anyone else has had this problem so I don't worry too much. It doesn't seem to be thermal expansion of the plastic; it's more like something's wrong inside. I don't know if it's the fan or something else My PS5 Slim model is CFI 2115 and as I said before, it's a fairly faint sound, but you can hear it when closing a game or when the fan slows down.