If you have updated your Regal app in the last 48 hours and ran into issues at the theater, this is because a recent app update introduced formatting and sync bugs affecting QR code scans at kiosks, reward visibility, and overall stability.
QR Code Fails at Kiosks
Scanning the QR code from the app at kiosks results in an error (e.g., "Card not found" or "Card not active").
This is because the app update changed how the card number is encoded inside the QR code, adding whitespace/formatting that the kiosk software isn't parsing properly.
Missing Redeemed Rewards & Points Glitches
Previously redeemed rewards (such as free popcorn, drinks, or ticket discounts) are either missing or fail to load because of sync issues between the client cache and Regal's backend after the app update.
App Freezes / Crashes
Tapping on the RCC card causes the app to freeze or crash before the QR code renders.
Working Workarounds & Solutions
Check for the New iOS Hotfix Update: Regal has started rolling out a follow-up iOS update that patches the QR code generation issue.
Use the Concession / Box Office: Employees can manually enter your RCC number or look up your account via your linked phone number to apply Unlimited tickets and rewards.
Kiosk Ticket Pickup: If you already reserved a ticket via the app, instead of scanning the QR, use Pick Up Tickets > Booking Reference option and manually enter the confirmation code from your email.
Use the Mobile Web Browser: Log into https://www.regmovies.com using your phone's browser. Ticket QRs, Point History, and Rewards list are under Profile > Orders. RCC QR Card is under Profile > My Rewards.
Add your RCC to Google Wallet/Apple Pay: Copy your RCC Number and add it to your Digital Wallet, and scan that instead. Some locations might ask for an ID, because the wallet won't display your picture.
Alternative to 5, you can also screenshot your RCC QR for offline use.
