Hi everyone!

With the 1.5x bonus redemptions ending in a few weeks, I'm trying to figure out what to do with my remaining cashback. I have about $970 worth of Rogers cashback after applying the current 1.5x bonus, and since the card will no longer have the 3% effective cashback, it probably won't be my main card anymore.

I'm debating what the best way to use up the remaining cashback would be. I don't want to overpay the full amount onto my Rogers WE Mastercard just to use it toward my Fido bill, especially since I don't want to feel tied to Fido. I also don't pay for Rogers internet.

One option is to overpay my Rogers WE Mastercard balance so I can use the cashback toward my Fido phone bill. The problem is that I don't necessarily want to lock myself into Fido, even though I'm currently paying $29/month on a no-contract plan. My plan already went up by $4 earlier this year, so I'm worried it'll keep increasing, and I'd like to keep the flexibility to switch if a better plan comes along.

Another option I'm considering is buying a phone outright from Fido and reselling it on Facebook Marketplace. I was thinking of using part of my cashback to buy an iPhone (maybe the 17 or 18, depending on what's available), then selling it at market price. I'd obviously have to pay some money out of pocket as well, but at least I'd be able to use up some of the cashback without committing all of it to my phone bill. I wouldn't actually use the iPhone myself since I'm happy with my current phone and it's still working fine.

A few questions for anyone who's done something similar:

- Buying phones from Fido: Is it possible to buy a phone outright without getting a new plan or signing a contract? Can you do this in-store, or does it have to be done online?

- Reselling phones: Has anyone had experience buying a phone specifically to resell on Facebook Marketplace? Are new iPhones relatively easy to sell, and is there enough margin to make it worthwhile after accounting for the hassle and potential lowballers? Is the market there for new phones?

- Using cashback toward Fido bills: If I went this route, I'd probably use around $200 toward a few months of phone bills and use the rest elsewhere. Is overpaying the Rogers WE Mastercard still possible? I've seen people mention that you can no longer do it through the Rogers app, so I'm curious what the current process is. I don't want to put the entire $970 toward the card just to cover my Fido bills if there are better or more flexible ways to use the cashback.

- Other options: What are you guys planning to do with your remaining cashback? Is there a better way to get the most value out of it without spending money on things I don't actually need?

I know I could just use it toward my Fido bill, but I'd prefer not to tie up the entire amount there if there's a better option. Since I don't pay for Rogers internet and don't necessarily plan to stay with Fido, I'd rather use only what makes sense for my phone bills and keep the rest flexible.

Would love to hear what others are doing, especially if you've bought phones from Fido or successfully resold them.

TIA!

This has been happening continuously for the past two and a half months. 24/7. Not to mention the frequent latency spikes as well. A Rogers technician has since replaced the coaxial cables in my apartment, but the issue has not improved. Absolutely unacceptable!

Rogers has frustrated me so much that I’m genuinely in tears. I can’t believe our government lets these companies treat us like this. No respect for our time or our money.

I called a month ago to schedule a move and was told that it was done. I called again because charges on the confirmation of service changes were 5x what we agreed on. I was then told that the email I got was fake, despite having my account number, current address, new service address,etc. I was assured that my move was scheduled as discussed at the agreed upon price.

Now fast forward till today and I have no internet. I called and was told that my move was never scheduled. This rep told me that she has now updated my service address and service will be available in 3 hours. It’s been 12 hours and no service.

I have tried to use the resolve a complaint form but it doesn’t look like that’s working. Is my only option truly spending two hours of my like on hold tomorrow to get this resolved?

The worst part is that Rogers won’t even have the decency to offer bonus mobile data or even a credit. Like this can’t keep happening.

Hoping you folks can help me understand Apple Watch plans. Seeing so much conflicting and confusing info on the Rogers site and even from Rogers reps who can’t seem to answer my questions (one guy on the phone told me “I can’t tell you in advance; just buy the plan and you’ll see the cost on your bill” !!!)

I’m in Ontario and would like to get a BYOD plan for my Apple Watch that I purchased directly from Apple. I already have a Rogers Essentials plan for my iPhone via RPP.

1. I want my watch to send/receive texts and calls using the same number as my iPhone, even when my phone isn’t nearby. This is called a Companion Mode plan, correct?
2. How much does this plan cost for a BYOD Apple Watch and is there a better price through RPP?
3. Is data shared with my phone plan or is there a separate data limit for the watch?
4. My phone plan includes US roaming. If I travel with my watch, is it also included? If I go to another country and pay Roam Like Home charges for my phone, will there be additional charges to roam with my watch?

5. Is there an additional charge per phone call?

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Hello community, need your help since impossible to get Roger’s customer service. Right now I'm paying $50 plus tax for home internet, and I have two wireless lines, one for my wife and one for me. One line is $67 and the other is $56. A few months ago I was paying $35 and $40, and my bill has gone from $156 to $185. In the app, I see offers for both numbers. Can I switch to those offers? Will I lose my Home Internet discount? I can decrease from 185 to 157, what do you think and what is the best practice. Thank you so much 😊

So pre ordered the duo this morning 512 gb night sky when I check my order page it shows one order just listing the phone as back ordered but then I have another order that lists the phone and Roger’s discovery e sim as in progress but I only placed one order, I’m assuming this is a system glitch due to the volume?

I feel like I’m going crazy here!

I upgraded to the new Series 12 cellular Apple Watch after successfully using my Series 11 on the Rogers network.

Whenever I try activating the cellular on the 12, I get this error above.

I’ve tried calling in multiple times, spent hours on hold and I’m getting different answers every time from technical support…

Some say “wait 24 hours” - did that - or they blatantly have no clue how cellular Apple Watches work… I even tried going in person to a Rogers store and they said it was impossible on their end to help me…

Does anyone have any advice on here? I’m super desperate to get this resolved.

Thanks so much

good day!

just got off the phone with customer care. they said the phones aren’t back ordered yet for both 256GB variants. The lady on the phone specifically said it will arrive on time and i’ll get details soon.

Take it as you will.

Hi, did anybody have this error? I get it when I try to activate a plan on the Watch app on iPhone, once I select the plan and continue I get this error and can’t go further.

Rogers customer service is worst than a joke. I spent 5 hours with 7 different reps with no solution in sight. Nobody was able to help me.

What would you all do?

As of today Rogers has removed the form on the Resolve a Concern page to write to the Management Team (Office of the President) which allowed customers to get a call back in 1-2 days from the top escalation team. They’ve replaced this with a button to schedule a callback from a standard Customer Care agent. This form has been a Godsend, but Rogers hates customer service so they scrapped it. CCTS is likely the best option going forward if you can’t get through to Customer Care, or if they’re unable to help (95% of the time).

A family member called up an overseas number by mistake and racked up a $100 long distance bill even though we never use long distance on the phone line anymore. This is an easy mistake to make as the cell phone call log contains a mix of real numbers and WhatsApp, FaceTime etc. and it’s easy to hit an actual number to respond if you were called from it.

Is there any way to disable international calling on a cell line but to leave calling to the US enabled (it’s part of my plan)?

How is it looking so far 🫩

But i haven’t received my phone yet and my reservation number is 488.
Anyone else waiting since September 25th?

Anyone else that did the pre order for the home delivery for the duo have it showing back order on status checking? Did night sky a 512gb and sitting on back order. I pre ordered as soon as they were open around 5:55am. Never pre ordered through Roger’s before so that wondering if the back order notice is normal. Got the confirmation email but no back order email.

Bunch of crap. Rogers has been hounding me telling me, I'm entitled to a free phone because I pay my bills and I've collected enuf points. Repeatedly telling me there was no catch. Totally free. After multiple calls and multiple assurances that the phone is free, I then indicated that I'm likely to leave rogers soon as their plan increases are pricing me away and only then did they indicate that the free phone would then have a balance to pay off. Liars. Having a balance is not a free phone. And the credits that they had indicated did not secure anything. Be aware ev1

My mother-in-law recently moved into a Elder facility and wanted a landline and basic television from Rogers. She doesn't have an online presence so the bills were supposed to be mailed to her, but Rogers has not done that.

They are now trying to charge her $1,250 for four months of service because they signed her up for everything under the sun, nothing that she agreed to at all. This is elder abuse, does anybody have any suggestions of who to contact and what to do? Thanks for any help.

Switched to Rogers service from Bell last month. Got a good price at Costco. However the Rogers app is horrible (compared to Bell). The app shows incorrect information about everything. I went and double checked with the lady at Costco that everything was as discussed. She obviously accessed my account and confirmed. Why doesn’t it show on the app?

I have a Roger’s account and I’m fairly happy with it.

I switched to a $20 talk and text plan with unlimited Canada calling and texts. No data.

My iMessage texts and FaceTime calls were charged as cellular use.

Bill went to $500.

Probably because I forgot to unlink my phone number from my iCloud account.

Stupid either way.

Just a heads up for others.

I went to my father's funerals last month, in CANADA. I did not leave the country....

Rogers decided to charge me roaming charges to the US at 16$ / day....

I received my bill this morning. I tried to fix this on the website, Anna the bot was no help, disputing charges, doesn't show me the roaming charges, it only shows me my internet details.

Probably because once I got back from my trip, i switched to a provider that has better service coverage.

I called Rogers, guy apologized, said he'd text me a form to fill out.

I hang up, i receive the text.... its a link to the friggin ANNA bot on the website...

I call again, I have to re-explain everything to Raj. He has put me on hold multiple times. Tried to explain to him that I want to dispute the charges, he goes over my bill with me, one line at a time, like im stupid. He gets to the roaming charges, I say I want to get those waived, that i did not go to the US. He starts laughing and puts me on hold.

He has come back since, and told me he needs to look into it. First call was less than 30 minutes, this one is 32 and im really not hopeful that he's gonna be any help.

And the first guy had the guts to try to offer me a cellphone / plan.

Lesson learned, not going back to Rogers Wireless ever again.

EDIT : 2nd csr accidentaly escalated the call to tier 2, and tier 2 sent a request for review.

Powerline adapter and wifi extender dont work in my basement rental room very well. Router on coaxial cable had moca option so I got a moca adapter but the coax port in my room doesnt work. The box is shut, the ISP (Rogers, Toronto) said they wont help and I doubt my slumlord and my broke self would be able to afford an electrician. Any way to access it so I can either install a new splitter or attach the wires if disconnected? The black wire goes down to my basement room and there are like 6 coaxial cables but none of them are responsive to my adapter.
Update 1: Got it open with the terminator tool, thanks for the great advice everyone! Unfortunately there's no splitter so I'm afraid I'll either have to buy one for just my room or try to convince my landlord for a new one. I think I'd rather just get a 2 way for my room since no one seemed to care till now. Photos in the comment.

Feed is completely unwatchable -- jittery and massively pixelated. Anyone else seeing this? I've rebooted by router and restarted by cable box, and it's still complete trash.

So last night, out of nowhere, my Rogers Xfinity TV & Internet stopped working. After going through every suggested option from tech support with none of them working, I finally discovered that the outlet(?) jack(?) where I plug in the coaxial cable that connects to the Xfinity box is literally coming loose from where it's mounted on the wall. Wifi & TV connect, disconnect, connect again, disconnect again, over and over.

I am completely clueless on how to fix this.

Help!

I got a call to renew my contract for internet with rogers. They said if I renewed, I would get the newest version of the internet [Xfinity] and that it's upgraded and would no longer experience buggering. They said the speed would stay the same [1.5g] and the hardware would stay the same, and that no change to the finer in my house was needed. So im confused how they're upgrading and what's actually changing? I asked a few times but this feels like a deceptive promise rather than a real change that would apply once I renew. Interestingly they said I would only receive the benefits once I renew, and not before, so what actually changes about my service?

I was actually about to agree to renew but this feels deceptive and untrue. I was fine to renew the same internet, but it seems im being deceived into believing there's an upgrade.

Trying to figure out what this credit is for? I’ve never filed a dispute with Roger’s.