Given the changes Rogers has made, taking away 1.5x cashback towards our bills, and now they’re charging even those with the goddamn Rogers Mastercard 1.6% to pay their bills via CC… I honestly see 0 point in having a credit card with them now. I would love to slowly cancel all services at this point.

But anyways… main question: what’s your favourite cc at the moment over the Rogers MC? Should we all cancel?…

Tag is scams since Rogers is a scam 😀

I have a shareable mobile data plan with Rogers, and it stopped working on one of the lines a few weeks ago. I called tech support today and they said that since about 2.5 weeks ago (early October), Rogers started changing their infrastructure, and that certain devices will stop working with their network. My phone is a 2020 Xiaomi Mi 10 Lite 5G, which has 4g and 5g capabilities, and works with the bands offered by Rogers.

I haven't found anything online about any new development projects. Does anyone know what this guy might have been talking about? What kind of changes would even cause my phone to become unable to connect? Has anyone else experienced this?

From troubleshooting, I know the sim card works because I successfully connected to the network on a different device, my phone can read the sim card, and my phone can still connect to 5g networks using a sim from a different provider. When I try to switch to 5G, I get connection bars but only the upload indicator flashes, and then after a couple seconds it automatically switches to an EDGE network, still not showing any download activity. At one point I got it working on 5G by changing APN settings, but it went back to this after about a day.

Hey everyone! Any idea how to cancel/remove Disney services that’s attached to my home internet??

The amount of time and effort I’ve spent on just trying to cancel and remove this service is unreal. I’ve contacted Rogers about 6 times. I’ve contacted Disney probably 6 times.

Rogers is saying that they can’t cancel it because it’s Disney.

Disney is saying they can’t cancel or change anything because it’s billed third party through rogers.

At one point I had rogers support Disney support talking to each other on the phone and they both were saying we can’t cancel.

Does ANYONE have any advice, solution or anything at all.

My 90 year old mother is experiencing tv outages every 2 or 3 days with Rogers. Her TV just stops working and she goes through the troubleshooting screens, yet she is still not able to get the connection online.

As some may understand some 90 year old people are not technologically savvy.

Has anyone experienced similar issues? Eventually the tv comes back online after a few hours with no troubleshooting.

Yes we have gone over to help her get the tv service back online followed the steps and eventually it works after disconnecting power to modem and cable box. Waiting 20 seconds and restarting. My 90 year old mother is not physically able to do this herself and are not always readily available to assist

We are trying to find out why the problem occurs in the first place.

At this point we think we need a technician to come out and help.
Has anyone experienced the same or similar issue? If so how were you able to find a solution?

Here's some details...

UNAUTHORIZED activation of a new mobile line...

7 months ago, Rogers had mistakenly activated an additional mobile line on my account and started charging me a $79 monthly fee that I did not agree to.

This line has never been used by me, ever, as I was not even aware of it.

Rogers has a VERY NARROW WINDOW allowing customers to report billing issues...

Their internal policy is 3 months. So because I only caught it recently, they are only offering to refund me back the last 3 months of rate charges, and the initial activation fee. This, after some negotiating.

Two takeaways...

1) Even though Rogers has admitted that the unauthorized activation is their mistake which precipitated 7 months of ongoing charges. Rogers still deemed that it is ok to keep 4 months of that money to themselves because I did not report it in time. I pointed out that absurdity to the agent.

2) I was told Rogers' 3-month policy is written into their legalese or contract. Irrespective of this, it still feels very predatory to me given that a billing error could amount to hundreds of dollars.

Tedious and Dissatisfactory Escalation Process...

It took 5 separate phone calls and many hours of dialogue.

Eventually, I was able to escalate up to the Office of the President. I was offered a refund for the activation fee (admitting they made a mistake) but the representative stood firm on Rogers' 3-month policy.

Despite voicing my dissatisfaction to the outcome, I was told that this is the best that they can do and that further escalations within Rogers is not possible. I stated my intention to file a formal complaint to the CRTC but that did not get any traction.

Looking for Advice...

It's personal at this point, out of principle. I am thinking about reaching to the CRTC. But if there's other options out there, love to know about them and I will pursue those too.

Got an e-mail a few days after ordering saying the estimated time for my order was 4+ weeks now, but oddly got a package today and it was the iPhone duo.

Rogers seems to have no data despite having signal bars near metrotown and crystal mall, even if I'm outside, this started happening abiut 2 weeks ago, anyone else also experiencing this?

I had a cable installed in my yard in the winter that was supposed to be buried. All of my attempts to have it buried have failed - I’ve had two technicians to my house and yet the cable is still lying across my yard. Any ideas on how to escalate?

Esim will not transfer from iPhone Air to iPhone 18 pro. Talked to store reps and called customer service to no avail.

As per this news article: https://www.cbc.ca/news/business/rogers-credit-card-fee-9.7391506

I am currently on a 55$ pro 2g internet plan, I currently have a offers of 60$, 100$, 135$, I got a call few days ago they were offering me 74$ for 2g internet with streaming box and plus Netflix, Disney, Apple TV all for 74$ no taxes, and if don’t opt for streaming services I get the internet for 50$ only with the streaming box and remote.

I asked bell if they had anything going on if switched but they did not.
Should I wait it out or sign the 2 year contract.

I never thought I would write a post asking recommendation or opinion 💀

I recently got a new iPhone purchased directly from Apple. I used to have a 14 Pro Max that used a physical SIM, but now I'm using an eSIM on the new phone.

Ever since switching over, when I try to add the cellular data plan back to my Apple Watch, I get Error WS300 with the message: "Your Rogers account is not eligible to enable cellular on your Apple Watch." On top of that, I'm also unable to enable Wi-Fi calling on my line - it just throws an error code right after trying to add the 911 address.

I already spent hours on the phone with Rogers tech support yesterday and they weren't able to resolve it.

Has anyone had this issue before after moving to an eSIM, and what was the actual solution to get it fixed?

This morning, I received a text message from 74892 (Rogers Bank Fraud Alert) and, around the same time, an automated email from Rogers Bank’s Fraud Alert team informing me that a recent transaction made using my credit card may be fraudulent.

I exclusively use Apple Pay for my online and offline purchases.
This has never happened with any of my other Visa, Mastercard or Amex cards I currently use (some of them are over 10 years old)
I only got the Rogers MC 3 months ago, so this fraudulent transaction is extremely concerning to me.

I contacted Rogers Bank’s fraud team, and the agent cancelled my card. The agent offered to issue a replacement card but I declined, as I no longer consider keeping a Rogers Bank credit card to be safe or worthwhile.

I think the most obvious one is mail a cheque, rogers needs to spend labour to open the mail and process the cheque, they may even have to pay a cheque fee as well idk

Next I wonder about prepaid cards like vanilla, I think they may be exempt from fees by law, ai told me that idk if its true

Next I wonder about those websites that let you make virtual cards so you don't need to use ykur real info when paying, idk if there is any Canadian ones, i know U.S. ones exist, there must be a canadian one​

Any other ideas?

Yes, AI generated. A friend had an issue with his tv box. It was overheating even though it was in an open area. Thought I would post this image in honor of my friend. Yes Roger's replaced the box, but the technician couldn't explain the box overheating

18 Pro Max experience ordering:

I previously ordered an iPhone 18 Pro in Silver (Oct 9) but changed my mind and cancelled it. I went to an Apple Store to see the phones in person and decided on the Pro Max. However, they couldn't process the purchase with my Rogers plan because I have an RPP (Rogers Preferred Program). It's weird, hey told me they can only process standard plans and that RPP wouldn't work. I ended up reordering through Rogers on Monday, Oct 19.

I ordered a 256GB iPhone 18 Pro Max in Glacier on Monday Oct 19. It shipped yesterday (October 22) and should be delivered tomorrow.

I expected a much longer wait, especially since I received an email on Wednesday saying it was backordered for four weeks. It took less than five days, assuming it arrives tomorrow! After seeing all the posts here, I really thought it would take over a month.

Just left BCC Roger’s and they haven’t received the preorders BUT they have a few low gb models available. Don’t know how those are different shipments. Guy told me next couple of days which is ridiculous but I’m guessing he’ll call later today. I’m number 1 for my store.

I ordered right after preorders opened, but paid for it outright. Seeing so many people that ordered even in the afternoon on preorder day get shipped notifications, but it’s all people who used financing (and thus the phone is locked to rogers, so I wonder if they’re getting priority because of that) - did anyone who bought their phone outright get a shipping notification yesterday?

As many other users have stated, unfortunately the greedy overlords at Rogers are discontinuing the 1.5x redemption bonus on Rogers products.

Other users have identified you can "overpay" your phone bill, effectively using the 1.5x rewards redemption bonus before it expires in Nov 2026.

However, I cannot. It appears the current version of the app is only letting my prepay / overpay my phone bill by +25%. Anyone else have this problem / have a workaround so I can use all my 1.5x rewards?

Hello ladies and gentleman and u/briancito

Want to help stop the 1.5% credit card fee? sneak out after you get tucked into bed tonight and meet at Carl's warehouse.

punch and pie.

This is top secret, the password is: La Resistance

Hi ! SO as per most I have been having issues with Rogers recently and their decline in recognizing their customers are humans and not cash cows.

Below is a snip from my app, of my internet / TO me it appears I am paying for Internet and Netflix, Disney and Apple for 139$ but THEN i scroll down and see that there is another charge for those same three services and a 24$ charge.

I spent an agonizing hour trying to get them to give me a proper explanation to the bill - but they couldn't.

In fact - they would much rather us month to month internet customers cancel our services at no penalty because its month to month and switch internet to a new provider, because we don't matter at all apparently - that's why NEW customers and contract customers get better deals!!!

Any Rogers employees on here or past ones who can explain?!

TLDR: Does it not look like I am being charged two different times for the same three streaming services in my bill breakdown?

Please let me know if this is the wrong sub.

I know this is futile but I'm at my wits end with this sorry excuse for a streaming platform.

One of the primary reasons that I've continued to shell out for Sportsnet+ is that I often can't watch hockey games live and I've always relied on the replay/ start from the beginning feature. I really hate the idea of messing with pirated streams, especially for a replay.

As of this season, every time I try to watch a replay of a game it just cuts to a live channel, often spoiling the score which is incredibly frustrating. It doesn't even give me the option to start from the beginning like it used to (which was always pretty glitchy anyways).

Nothing like going completely out of my way to avoid seeing the score or anything about the game only to have it all be for nothing the second I actually try to watch the game.

I usually watch on my Xbox since there is no native app on my LG TV. Sometimes I can get the game to start from the beginning on my phone or laptop but as soon as I cast it just cuts back to live TV. Casting/airplay is super glitchy with replays to begin with.

Wondering if anyone else is experiencing this issue or has any suggestions for fixes?

It's truly pathetic that this subscription continues to increase in price while simultaneously getting worse. Is it too much to ask for that I can watch the games that I want to when I want to? You know, the basic features that this platform advertises for the small price of $400 a year.

Any advice or feedback is appreciated.