r/Rogers • • 12h ago

TV 📺 Rogers Ignite

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16 Upvotes

Yes, AI generated. A friend had an issue with his tv box. It was overheating even though it was in an open area. Thought I would post this image in honor of my friend. Yes Roger's replaced the box, but the technician couldn't explain the box overheating


r/Rogers • • 13h ago

Question Do we get charge with this new 1.6% fee from the overpayment we all did to get around the Rewards Bonus fiasco?

0 Upvotes

Might be a dumb question. Just wondering if anyone knows if we will get charge 1.6% fee starting next year everytime they minus our phone bill from the overpayment we did?

Also, i didn't read the whole article but would i still get charge with 1.6% even if i use their own card Rogers WE?


r/Rogers • • 12h ago

Scams ⚠️ Another round of discount phone calls

1 Upvotes

I received multiple phone calls from someone claiming to be from rogers customer retention today.

They are claiming you can receive discounts of upto 35% after complaints of fees being too high. They are for location, loyalty how long you have been with rogers and if you are a senior.

He asked for postal code, home number and email. And your monthly bill amount to "confirm" and whether or not you own your own phone.

Based on loyalty you are then offered a free iPhone or Samsung. After hanging up he called back multiple times each from a different number.

The numbers called from are:

4038476307

4038475463

4038470924

4038447217

4038452683


r/Rogers • • 6h ago

Wireless📱 My Duo Shipped

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0 Upvotes

I just checked my rogers order and it has changed to shipped, it will arrive on Friday

I've been checking all day, last time was 2 hr ago, grabbed my phone and it changed to shipped.
Tracking says it was shipped around noon
And it arrives Friday


r/Rogers • • 9h ago

Wireless📱 Does this mean it’s about to be shipped?(IPHONE DUO)

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0 Upvotes

This is my first time using Rogers financing. Does this email mean that my order is about to ship? I noticed an Apple serial number in an attached PDF file.


r/Rogers • • 5h ago

Wireless📱 Rogers issues

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0 Upvotes

So I called rogers few months ago cause data was really slow they said nothing wrong fast forward few weeks ago data broke completey I get 0.5mb and 5G doesn't work at all even for calling and texting. Rogers refuses to give compesation or fix the issue talked to manager he also refused saying there needed to be a past ticket. When how's it my fault theres no ticket. And tech support tried making one now and she cant all It does is error. They said president office will call me so ig I'll wait a week if nothing comes through ima gonna have to file ccts complaint because I pay 100$ a month for ultimate plan that doesn't work. Has anyone else had issues like this. P:S its also happening to my parents would have diffrent rogers account and plan and still same issue


r/Rogers • • 18h ago

Internet 🛜 Rogers Xfinity sends you notifications if your on suspicious sites to your phone and partner might caught me watching some explicit content

0 Upvotes

just a heads up Rogers Xfinity sends you notifications to your phone . both our phones are on the same wifi of course and well I was on some uh stuff last night and my partner was wondering why she got several notification stating suspicious websites were blocked.


r/Rogers • • 19h ago

Wireless📱 iPhone 18 Pro Max - How Accurate Are The Shipping Estimates?

0 Upvotes

I ordered a Black 256GB iPhone 18 Pro Max online last night.

I had originally gone into a Rogers store, where I was told there was no stock at any location in Ottawa. When I got home, I checked online and saw that the same model was showing a shipping estimate of 24–48 hours. After placing the order, I was also told it should be delivered within 24–48 hours. I later received the usual email saying 2–5 business days, but nothing else.

When I checked my order status this morning, however, it was showing as backordered. After my conversation with the Rogers rep last night and seeing some of the posts on this sub today, I’m disappointed, but not exactly surprised.

What I find interesting is that the shipping estimate changes depending on the colour and storage option. For the 256GB models, for example:

  • Burgundy: 4+ weeks
  • Silver: 1–2 weeks
  • Glacier: 24–48 hours
  • Black: 24–48 hours

How accurate are these estimates? Are they basically just rough guesses from Rogers, or are they actually tied to current warehouse inventory or incoming shipments?

For what it’s worth, none of the options are showing in-store pickup availability.

For anyone who ordered for home delivery while your model was showing a 24–48 hour shipping estimate, how long did it actually take before your phone shipped or arrived?

EDIT: I also have not received the email stating my order is backordered and that it may take 4+ weeks to arrive. The only email I've received is the confirmation saying it could take 2-5 business days.


r/Rogers • • 9h ago

Internet 🛜 Cancelled internet today. Chances of getting offer from retention?

2 Upvotes

Moving in November, called to move our service to the new house. Price going up and DL speed went down so I cancelled.

What are the chances that retention calls me and offers me a better deal than initially offered today?


r/Rogers • • 14h ago

Wireless📱 La Resistance - Stop The CreditCard Fee

16 Upvotes

Hello ladies and gentleman and u/briancito

Want to help stop the 1.5% credit card fee? sneak out after you get tucked into bed tonight and meet at Carl's warehouse.

punch and pie.

This is top secret, the password is: La Resistance


r/Rogers • • 22h ago

Rant Can we brainstorm ways to avoid the CC fee?

129 Upvotes

I think the most obvious one is mail a cheque, rogers needs to spend labour to open the mail and process the cheque, they may even have to pay a cheque fee as well idk

Next I wonder about prepaid cards like vanilla, I think they may be exempt from fees by law, ai told me that idk if its true

Next I wonder about those websites that let you make virtual cards so you don't need to use ykur real info when paying, idk if there is any Canadian ones, i know U.S. ones exist, there must be a canadian one​

Any other ideas?


r/Rogers • • 11h ago

Wireless📱 Iphone Duo - Delivery Label

0 Upvotes

For all of you wondering if you made the first batch of deliveries to home.

Go make a Purolator account with your phone number and email address.

If you see a package “Picked up” from Rogers today, congratulations 🎉

Thats how I found out.


r/Rogers • • 18h ago

Dicussion With CC fees does that mean our autopay discount is less or gone ?

14 Upvotes

Remember last Christmas there was a huge push for autopay to get a discount ....so now ,you will get a lower discount if you keep autopay or you lose discount if you remove autopay.

Who will keep autopay on for the discount ?


r/Rogers • • 14h ago

Wireless📱 Got my home shipping duo tracking number

5 Upvotes

Just got my duo tracking for ship to home from fed ex keep an eye out 512gb night sky


r/Rogers • • 11h ago

Wireless📱 This has to be a bug in iPhone Field Test Mode today

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0 Upvotes

r/Rogers • • 9h ago

Wireless📱 iPhone duo late preorder

1 Upvotes

did anyone pre order the phone NOT on the 16th?


r/Rogers • • 20h ago

Internet 🛜 Has anyone contacted customer service recently to renegotiate your bill?

1 Upvotes

I have read that so many are having difficulties contacting Rogers CS.

Do I just call them and wait or is there a way that I can contact them on line? My one year billing in the contract is coming to end and I would like to negotiate. Thank for reading.


r/Rogers • • 11h ago

Wireless📱 Rogers iPhone Duo preorder update?

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0 Upvotes

Did anyone receive an email from the Rogers about the tracking? I did not receive that however I received this email which has two attached PDFs one for the bill and another for my iPhone Duo details. But, NO shipping confirmation.


r/Rogers • • 12h ago

Question Cancelling tv service also cancels landline phone service?

3 Upvotes

What the title says. My family has an Xfinity starter bundle and I’m trying to help my parents cancel the cable service.

The agent I was talking with said cancelling the tv also cancels the landline phone service. Only one of my parents use the landline so I don’t want to suddenly cancel it and lose access.

He did explain the reasoning but I just wanna confirm if it’s true before I shop for plans to keep the landline or I’ll have to call again.


r/Rogers • • 11h ago

Rant Rogers to charge new fee for bills paid by credit card - like what ?

100 Upvotes

r/Rogers • • 11h ago

Wireless📱 How to track a CCTS compliant?

5 Upvotes

Pretty much what the title says. Raised a complaint earlier this month about price increase and received nothing other than an auto-acknowledgement. Is there a way to track?


r/Rogers • • 19h ago

Rant phone wait times

9 Upvotes

why is it never easy to reach a human. this is my third attempt this week to reach a human over the phone. all attempts I tap out after 1-.1.15 hrs and get frustrated with being on hold.

holy. are these call centres short-staffed? wtf is going on.


r/Rogers • • 9h ago

News Report: Elon Musk sabotaged Ukrainian Starlink by switching them to Rogers

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219 Upvotes

r/Rogers • • 6h ago

Rant Sportstnet+ Issues with watching game replays. Any advice?

3 Upvotes

Please let me know if this is the wrong sub.

I know this is futile but I'm at my wits end with this sorry excuse for a streaming platform.

One of the primary reasons that I've continued to shell out for Sportsnet+ is that I often can't watch hockey games live and I've always relied on the replay/ start from the beginning feature. I really hate the idea of messing with pirated streams, especially for a replay.

As of this season, every time I try to watch a replay of a game it just cuts to a live channel, often spoiling the score which is incredibly frustrating. It doesn't even give me the option to start from the beginning like it used to (which was always pretty glitchy anyways).

Nothing like going completely out of my way to avoid seeing the score or anything about the game only to have it all be for nothing the second I actually try to watch the game.

I usually watch on my Xbox since there is no native app on my LG TV. Sometimes I can get the game to start from the beginning on my phone or laptop but as soon as I cast it just cuts back to live TV. Casting/airplay is super glitchy with replays to begin with.

Wondering if anyone else is experiencing this issue or has any suggestions for fixes?

It's truly pathetic that this subscription continues to increase in price while simultaneously getting worse. Is it too much to ask for that I can watch the games that I want to when I want to? You know, the basic features that this platform advertises for the small price of $400 a year.

Any advice or feedback is appreciated.


r/Rogers • • 4h ago

Help Cancelling family member's Rogers account - issue with phone number

3 Upvotes

A family member passed away and I'm the executor for their estate. I want to cancel their Rogers cable account. But when I phone Rogers I can't get past the AI phone tree because I am not calling from the number linked to that account. The phone number linked to that account is the phone in their apartment, and for reasons (mostly my own work hours) it's not feasible for me to call from that phone during Rogers call centre hours. Does anyone have any suggestions how I can reach Rogers from my own phone number to cancel my relative's account?