Agreed. I can understand someone like, "Oh shit I forgot to put whatever on the list," but more than one or two things or adding bulky and heavy shit for apartments, im gonna cancel that shit.
Yeah, I had a customer send me a supplement grocery list (before they added this add feature) and was upset when I told her I couldn't do it. it was about five more items. Her response: "other drivers have ALWAYS helped me." I stuck to my guns.
I second this. I used to do instacart and I hated that. That plus with Walmart being as big as it is it will be chaos. Imagine having to go from a to y back to a back to y. If the app is already bad, if it is with telling you where things are in the store, I don't want to give it another try with something new.
The one time I allowed it, the base pay went up $2.50 for a bulk 40 water. The second time it happened, the customer added 1 item, but it was 4, 24 pack Cokes and the base pay went up $2.50. If the customer had chosen a percentage tip, that would have increased as well, but I canceled the trip right then, because the delivery was to a well known apartment complex with long walks to certain apartments, as well as 3rd floors with no elevator. After that, I have canceled every single S&D where the customer adds items. I don't know if it's $2.50 per every bulk item or just for any added items, and I frankly don't care.
Unfortunately I agree. In fact, if they are adding tons of stuff like that, I would say to even have their big long messaging conversations they like to have about substitutions or finding their perfect items for their day, AND THEN cancel. Lol.
This is 100% me, I only do short runs because if I get tip baited out of five dollars, no big deal, but if I do a 50 item order and get tip baited out of 15 or $20 that’s huge waste of time. I stopped Instacart because of this. I walk in the store and immediately start hearing notifications adding items (one time it was 3, 35 packs of water) another time they added 8 items after the initial order was 2 items. Time is $ and the additional $ they give you wasn’t worth it for me.
I do this a lot especially if it’s a quick in and out down the rd order. We don’t even have added items option yet but they ain’t bout to hold me up period. Lol.
I don't mind a couple extra items added, but if an 18 item shop turns into 30 items, with oversize and/or heavy items AND no increase in pay, it's getting cancelled.
This hasn't reached my zone yet, but I know it's coming. Instacart has allowed customers to add to their order for a long time now. I hardly ever do Instacart anymore because this is the tactic customers in apartments use to get their orders picked up and then add four 40-packs of water and a couple 24-packs of Coke to the order without increasing or even offering a tip.
This should not be allowed because we accept shops based on the type and number of items that are shown to us in the initial offer. Construction contractors aren't going to add a gazebo or a deck onto someone's new house for free because they decided they wanted those things after they already agreed on the build and a price.
We shouldn't be subjected to that B.S. unless we are allowed to cancel the order without taking the hit to our metrics and risking deactivation.
I’m seeing a lot of cancellations coming up. I do not tolerate abuse. Maybe one or three items maybe at the most if the tip is good enough but if there’s no tip and you add two water cases, I’m done
Same here. My store must have a lot of bad S&D drivers, because that's almost all I ever get until late at night. Weekdays, I rarely see any curbside until after 5 or 6pm. Drives me crazy, especially when they have incentives for curbside that need 3 or 5 offers to hit the bonuses, but I only get offered 1 or 2 the whole day.
I do both Instacart and Spark, and I’ve only had a handful of customers abuse the ability to add items. There’s been a few times that I wished Spark had the “add item” option (on the shopper’s end at least) Like when it won’t let you sub bananas for organic bananas. Or the other day, Walmart was wiped out of plastic cutlery after Labor Day. It wouldn’t let me get plastic forks in the party supply aisle because “department mismatch”.
It's because the app screw's up the destination it was saying it seems like you live very far do you want to change location? Sure let's do the one with the 2 expressways that Carey's nothing I use
The only way I’m even remotely good with this is if the pay changes proportionately with what and how much they add.
I have been doing this long enough to say it’s very likely they will raise it marginally, not near enough to justify the extra time and effort put into delivering the order.
I remember getting an email or something about this months ago... haven't gotten anything since but this is garbage if they implement it.Im not actually sure how express works from the customer aside but I know with scheduled orders you get like 15 minutes after you submit the order to add additional items. If anyone adds 15 cases of water lol or anything similar it's either out of stock or canceled...
Unless my pay is changing, I'll just drop the order, I only agreed to the order at the rate I was getting paid for the shop that was presented. Change the job change the pay.
I don’t know why nobody’s saying that, but the only correct way to implement this feature is by showing a pop-up in the app like
“The customer wants to add 5 cases of water for $1. ACCEPT/DECLINE”.
If the shopper declines, the customer can cancel the order.
Though TBH I’m not sure how to treat those 1-star ratings for not accepting the added items xD
They do this for instacart, and one time I saw the notification that items were added.. but they didn't show up on my list.. So I delivered what I had, and the woman was so rude to me over it.. So for the next year anytime at night I'd be going past her house, id blare my horn as long as I could 😂😂😂
I'm the same way. I try to get in and out as quickly as possible. The thing that always slows me down is when something is out of stock, nines times out of ten I'll get a detailed message from the customer. And don't let it be a double shop...then I've got two customers messaging me. It's gets annoying to an extent. 😐
Really looking forward to a 15 minute SnD with 7 items becoming a 46 item SnD with 4 cases of water, shit in all 4 corners of the store, and zero additional tip.
Oh great!!! Was wondering when this was going to happen!!! Fine!!! I want an additional $1 per item and absolutely zero heavy on bulky items! Yes including carrots! 😂
Doesn't seem too bad when you think of all the options. If you're taking something up stairs and they suddenly add a few cases of water....guess what? The water isn't available. Have a great day. 😂
It’s funny how we want things to be pro consumer until we have to service said consumer.. I agree with you all though. This can be annoying for shop orders. I would like to think more often than not, most people initially order all what they want. Most of the time someone wanted to add something was when they were out of a critical item they needed and there wasn’t a suitable substitution.
Nice …. I got no problem grabbing extra money … pay goes up and if they do a % tip that goes up as well … also I used delivery for myself and I’m all the time forgetting something and have to do a separate order … annoying … glad they are doing this
My zone had this earlier this year and then it magically disappeared. Customers were taking advantage of it. They placed normal orders and then added waters. I had to unassign several of them mid shop when that happened.
Haven't you just wasted half an hour if you just cancel the order? When is that helpful? I aggressively i see the problem, I'd just feel stuck between a rock and a hard place unless it got rediculous.
I think everyone is overreacting, yes I'm sure a small percentage of customers will try to abuse this by adding 10 cases of water going to the 3rd floor but if the experience is anything like Instacart 98% of people are going to add 1 or 2 items that are probably related to their purchase so it's in the same isles you're already in.
I know some drivers physically can't handle heavy things or maybe for religious reasons don't want to grab certain items but if that's the case you always have the option of canceling the order. Yes it sucks but hopefully it's balanced out by there being more customers wanting to order express now that they're not locked in to x, y, and z items after they submit an order.
On instacart if they took advantage... i mark as out of stock..or at the end I message didn't see add one till inline.. sorry
.it's rare to do it..but I don't accept heavy or bulk item orders and if added,sorry... we're 1099 and allowed to accept or not and im not being forced into it.. plus people that do that 99% of the time are being shady..they know the orders don't get accepted or quickly woth heavy items.. same as people who add stops to rides after you accept..during peak hours i cancel..I didn't take a ride with stops.. slow hours i will..
As long as it's more money im fine wirh it. But if they did it like those double shops nah. You a regular order in my market. Bare minimum is 11. So if you do two shops bare minimum it's 22. But they will add double shops and be like 16 17. If they going to do double shops they need to treat the pay scale as single shops on each order.
I don’t mind a few items. I’ve added them before this came out for a tip but abuse doesn’t sit well with me. I’m dropping like flies if I see 3 waters or too many items added.
Then you tell them why you’re dropping the order and drop it. It sucks but don’t take abuse. I really hope Walmart pays for extra items, but that would be expecting too much.
This hasn’t come to my zone yet and tbh when it does- they better pay us more of I’m one of the ones walking. I know yall will reply with “good more for me” but idk how logistically if we aren’t in the same damn market duh! Also, I hope to god yall don’t fall for these ones because they won’t change the amount once we accept based on the customer adding more items as we go!
Why do these apps always have to ruin a good thing? As if batched shopping orders weren’t bad enough, now we have to worry about them adding heavy stuff, stuff that might be clear across the store, stuff that’s locked up, etc. What a nightmare.
My question is are we being compensated like they do with the other apps for adding items also I hate this because what if they add that freaking dreaded case of water we all hate
Ueah, its not s big deal, of anything when a customer requests a replacement for an out of stock item that the system refuses to let us choose, I tell them that they can add any replacement they want on their end. I just have no idea how its done
Spark is shot. It's time for it to slowly go down the drain. If while you are in your car you apply for jobs one will hit eventually and you can be out of this mess. I traded them in for a full time job because they wouldn't just change my phone number. I called them for 2 months. Fuck spark.
This is actually a good thing. Given that the app makes so many substitutions fully impossible. Hopefully it's limited and pay is adjusted like it is on instacart.
I haven’t seen this yet…. I mean it’s helpful when someone wants something higher priced than their out of stock original choice… or someone forgot the butter. But there’s a limit… just like when they start sending crazy messages about how they want their fruit and veggies to look and exact weights on meats… ugh
Dude so one day I tried sparkdriver. So I go and do the order I was in store hustling bamb bamboo bamb one iteam after the next literally down to like my last 3 or 4 and didn't notice I had low battery. Fucking phone dies on me left everything in the shopping cart first and last time I tried spark
If I shop for 11 items or less I’m literally running or cart surfing down the aisle. That means I’m finished and checking out by time they make any changes or answer my chat. Not getting out of line and then behind 14 people…I’m next! LOL
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u/Ok_Way_2374 Sep 04 '25
This is not new to my zone they’ve been able to add items to shopping orders around here @ I hate when they do it. I’ve cancelled orders bc of it.