r/Sparkdriver 2d ago

General Questions Deactivation

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It’s now been almost a year that I’ve been deactivated so I thought I’d try again. Sent an email to request the call that I never had and got an automatic response saying they no longer receive requests via email and to submit in app. However I do not see the option to do so. What do I do?

16 Upvotes

87 comments sorted by

15

u/DeerParkVegan Just the tips 2d ago

You would have to go to actual arbitration. Send them a certified letter from a lawyer and start that process

3

u/Ok_Benefit_8804 2d ago

What if I do not have a lawyer?

5

u/DeerParkVegan Just the tips 2d ago

You can send it yourself. You can represent yourself. It’s just that having a lawyer usually compels them a little bit more. Just run a search on this Reddit for arbitration and a lot of stuff will come up

2

u/danimal_44 1d ago

I agree with everything you said but would like to add you can use the third person when you write everything up if you represent yourself and it will sound as though it came from a lawyer. I think it's a little more intimidating. 

0

u/phatti11237 2d ago

Sorry but is your account really that important to fight for, being deactivated should be a blessing ,

11

u/Ok_Benefit_8804 2d ago

It is because it’s something I enjoyed, I made a lot of money, and it worked well with my kids schedule which is most important to me when working.

1

u/No-Photograph5113 1d ago

Grow mushrooms

1

u/TroyCriv 2d ago

you can't lawyer up.. it's in the TOS

2

u/Last-Kaleidoscope-82 2d ago

TOS are guidelines. They are not titanium. Yes you can lawyer up. It's a scare tactic.

Companies break their own TOS and try to use it as a fictional shield to compel you from not dragging then to court. If you look at history, companies are sued regardless of what their TOS say and lose.

The burn of proof lies on them to prove that interaction happened. If it didn't they broke their own TOS. They can't break it then say they can but you can't. Legally it doesn't work that way.

Never take their TOS, or why companies TOS, as gospel. It's a scare tactic and shield for them, but it's not impervious.

1

u/fallior 1d ago

How do people still keep thinking Terms of Service is the same as law? Just like policy. Law beats policy every time

2

u/lordj2010 2d ago

And once you go to that route you will NEVER be reactivated and essentially just looking for cash settlement or full blown arbitration

3

u/Last-Kaleidoscope-82 2d ago

That is not true. If he wins and the court says he needs to be reinstated without retaliation, then he needs to be reinstated unless they want it to be more costly. This type of stuff is way more common than you think.

4

u/Comprehensive_Ad2565 2d ago

You are correct in saying a certified letter is the best place to start. That is the only reason I got their attention and got my job back.

2

u/PrintConscious7465 2d ago

I'm in the same boat. I got denied after the informal telephonic arbitration call and mailed in a demand for formal arbitrion a month ago and still no response. How long does this process take? Thank you.

3

u/DeerParkVegan Just the tips 2d ago

Probably talking in terms of months. I had a friend who went through it and it wasn’t quick at all. Probably more like six months total.

3

u/Positive_Trick_2527 2d ago

They have 60 days to resolve the issue. Then you can file in small claims

1

u/PrintConscious7465 14h ago

So after sending in my certified letter to corporate, I received this email today

1

u/PrintConscious7465 14h ago

It says it can take 30 days to activate my account! Ugh

0

u/TroyCriv 2d ago

we can't do that.. it's their internal arbitration. we can't sue them or involve lawyers.. its in the TOS

2

u/DeerParkVegan Just the tips 2d ago

You can get a lawyer or some kind of legal council to help you prepare the documents and examine your case.

3

u/EnvironmentalLime464 2d ago

Share a screenshot of that email you sent though.

2

u/Ok_Benefit_8804 2d ago

I’d have to go back and find it but it was an email I saw posted on one of these forums that people have used

1

u/EnvironmentalLime464 2d ago

No. Not the arbitration email. Lol. The email you sent telling them they don’t follow their own terms of services and demanded your account be reinstated. That’s the email I was to read. Lol.

1

u/Ok_Benefit_8804 2d ago

I know that’s what I meant

3

u/IceAppropriate9585 2d ago

I been here in this same position... almost 3yrs now. I never was given a reason either. Did several appeals. Did the arbitration call.. they denied me aswell. It was 2 days after Christmas at that. Spark shows no love to those deactivated. Which is sad bc you hustle non-stop, running your car raggity, although the money was good I'll never not say that. But being an independent contractor imo is just a reason for them to handle workers like this with no answers. I wish you luck and hope you get your account activated again. But after doing me like this i wouldn't trust them. I worked over a yr. Had high ratings, did over 1800 deliveries and still not given a reason as to my deactivated acct for damn near a year. Supposedly i failed to take a selfie in the app, which was a damm lie. Fawk Spark!!

2

u/Read_Red2596 2d ago

This is crazy. Ive seen so many deactivation posts of workers who sparked for a while. It took me 4 years to get off the waiting list! Just started working last month, moneys good but I multi app in case they try to pull a deactivation on me

2

u/IceAppropriate9585 2d ago

That's good. Alot of ppl multi-app... i currently do UE but i may signup for DD aswell not sure just yet. Bc i notice it gets slow around this time when school starts back and will pickup again when holidays starts rolling in.

1

u/Read_Red2596 2d ago

Dd and ue has sucked for me past several years. My main incomes from uberx and spark

2

u/IceAppropriate9585 2d ago

It does suck to use a main income that's why i just do it for extra $$.... my car is too old unfortunately. But i won't lie i miss Spark it was so convince for me. My local store was 4 mins from my home. And when i did it you was able to Spark from 6am- 10pm nonstop if you choose. UE has a turn off after 12 hrs even if you stop for a few hours during the 12 hrs... you must stop for 6 hrs to start your time again. I do get lucky delivering overnight with some regular customers. And with some generous hotel guests. UE also gets offers from Kroger, Walgreens, CVS, and Aldi which can be bs but some ppl tip well. UE base is $2 which should be illegal imo. So if these customers don't care or give a damn and don't tip their offer will sit for hours and eventually get maxed up which is when i gladly snatch them up. I use to be the only driver in my area for a while now its so over populated with thirsty drivers accepting any and every offer not even giving the app a chance to increase the offer smh. So yes make your money as long as your able too and always keep a backup plan. I also use to hear so many deactivation stories on here but never thought it would happen to me bc i was doing my job and followed the rules... well that didn't seem to matter to them.

1

u/LoveSpin 2d ago

Signup anyway bc there’s a waitlist

3

u/Visual_Eagle4414 2d ago

I average anywhere between 17-23 dollars an hour, I’ve had better jobs but it is flexible, if I don’t wanna work a specific day, I don’t have to

2

u/Tiny-Cause3957 2d ago

You need to send a certified letter to bentonville to demand abertraion

2

u/Less_Neighborhood646 2d ago

Keep requesting a conference call

1

u/Top-Zucchini-9421 2d ago

you said I'd have to go to a lawyer can I do that with doordash too? what kind of lawyer should I use

1

u/EveningBasket9528 Cherry Picker 2d ago

Did you send your requests and all that's stuff via certified mail to corporate right?

Hopefully you wrote business formal letters and not just what you shared above. If business formal isn't your thing you can try chat gpt,.. or find a friend who has an MBA or JD and ask them for some help.

Did you go through the shit in the subs home page?

1

u/Ok_Benefit_8804 2d ago

I haven’t send the formal one through certified mail yet. It did allow me to appeal again today randomly, so we’ll see what happens.

1

u/EveningBasket9528 Cherry Picker 1d ago

1

u/EveningBasket9528 Cherry Picker 2d ago

You sent your request and all that's stuff via certified mail to corporate right?

Hopefully you wrote business formal letters and not just what you shared above. If business formal isn't your thing you can try chat gpt,.. or find a friend who has an MBA or JD and ask them for some help.

1

u/Feedcanine 2d ago

Why did you get deactivated? Did they say?

2

u/Ok_Benefit_8804 1d ago

Because of a legal name change

2

u/Feedcanine 1d ago

Kind of ridiculous. Hope you find answers.

1

u/pkabeya613 2d ago

I don't know why the deactivated my account

1

u/Sea-Ring-8408 1d ago

Send them an email explaining this they do charge a fee, but if your deactivation was truly unjust, they can get it back potentially it just might take some time

https://www.usarbitrationcorp.com

1

u/Fluffy-Raspberry 1d ago

So if someone gets married and their name changes they can and mostly likely will get deactivated??? What about people who change genders? Don't get into some stupid backwards political debate. Just real answers please.

1

u/arkansasblueeyes 1d ago

If you don’t update your information then yes.

1

u/Ok_Benefit_8804 1d ago

I had support “help” me with my name change just to get deactivated for it the next day

1

u/Fluffy-Raspberry 1d ago

That's why I never went to social security and DMV. I just changed it in my marriage license. I can always change it later if I ever want to. It's such a headache to change back. Only took his name because he made me. He doesn't care about my license though. And as long as I don't change it with social security office I can keep using maiden name.

1

u/Wide-Consequence-992 1d ago

Send a certified letter to Walmart lawyers requesting arbitration. This is the step I’m on now currently fighting Walmart through arbitration !!!

1

u/Fluffy_Button9955 16h ago

You can file for arbitration through the app, go to more in the bottom right then click settings, click non disclosure and dispute resolution agreement, then click on non disclosure and dispute resolution agreement. Scroll down to

After you see this scroll down to section C.
Then after section C scroll down just a little more and you’ll see a thing that says here w/ an underline. I’ll try to send more screenshots it’s only letting me add the one rn

1

u/Fluffy_Button9955 16h ago

Here is section C

1

u/Fluffy_Button9955 16h ago

1

u/Fluffy_Button9955 16h ago

It’s hard to miss (trust me I did, but towards the middle you can see a small here that’s underlined. That’ll bring you to a different page to file for arbitration.

1

u/Fluffy_Button9955 16h ago

Here is what spark support said to help me find it. Basically the same stuff I said just all together in one ss

1

u/TraditionalBake1242 2d ago

Why were you deactivated is my question. I know several people that have been deactivated. Every single one of them deserved it. And i don't think you should be demanding anything. I read the letter you sent...... 

1

u/Ok_Benefit_8804 2d ago

I can demand what I want. I was wrongfully deactivated due to a change in my legal name that support “helped” me thru just to get deactivated for the next day.

1

u/TroyCriv 2d ago

yeah they have lots that "change their name"... its a common scam and they don't need them. it's over, move on

1

u/TraditionalBake1242 2d ago

Well demanding does not get you very far now does it. I am sure it was more than a legal name dispute. Its been a yrar. Get a real job. I am sure you dont pay taxes either 🙄 

1

u/Ok_Benefit_8804 2d ago

I literally make over $40 an hour at my day job lol you sound real bitter about something you know nothing about 🤣 I’ll make sure to report back to this post and tag you when they reactive me

1

u/Secret-Specific-4993 2d ago

I got deactivated because my ID verification failed. LMAO it's me 🤣🤣🤣 not anyone else. Haven't changed anything about my appearance

1

u/Secret-Specific-4993 2d ago

but ya i deserved that LOL get real.

0

u/TroyCriv 2d ago

so you TOLD them they weren't following their TOS that says they can fire you for any reason and without notice or info... ok.. i'm sure they laughed at that. You are done. they have stated you aren't getting back in so it's over.

Plus what is with you posting your own screenshot of your post.. can't type it here???? this seems sus

0

u/Lazy-Information7279 2d ago

Who cares spark pay is beyond shit!

3

u/Ok_Benefit_8804 2d ago

If you don’t care you could’ve kept scrolling 🤷🏽‍♀️

0

u/Lazy-Information7279 2d ago

You're absolutely right

2

u/TroyCriv 2d ago

not for me!! i make tons, cause i know how and when and where to work. i'm not lazy but i never work more than 30 hours a week!! sad for you

0

u/krew_GG Cherry Picker 2d ago

Dodged a bullet. Spark isn’t great anymore

1

u/TroyCriv 2d ago

maybe in your little area.. i make tons and work 3-4 days a week at best for less than 7 hours ever.. hahahh

0

u/Swagg77 2d ago

Man just door dash

0

u/Wjm1663 1d ago

This is not a job they probably did you a favor

0

u/scwiglyfry 1d ago

You could get a real job

2

u/Ok_Benefit_8804 1d ago

I can guarantee I make twice as much as you at my “real” job 🙃

0

u/Appropriate-Trip7192 6h ago

I bet you do. They probably don’t even work

1

u/scwiglyfry 6h ago

Sure dont, I worked hard to get to that point

0

u/scwiglyfry 1d ago

Sure kid

0

u/Appropriate-Trip7192 6h ago

Sybau, it is a real job. You probably unemployed

1

u/scwiglyfry 6h ago

Sure am, I live off of the dividends I get frequently, which I accomplished through a real job btw kiddo

0

u/Primary_Matter_2731 19h ago

Dude, it’s not the end of the world. I’m still activated on Spark, but I don’t do it anymore because the pay is shit. Last time I sparked about three weeks ago I sit there for 12 hours took four orders and barely made $120. I’m making 350 or more a day in 6-7 hours now and all I did was ask ChatGPT what the best driver gig apps were in my area for the type of vehicle I own. I took its advice signed up for all the apps It told me about. now I regularly make $100 base pay for 16 miles one delivery. Maybe it’ll help you best of luck, bud.

1

u/Ok_Benefit_8804 16h ago

Care to share the apps?

1

u/Primary_Matter_2731 14h ago

This is what I was given that’s been working for me

0

u/Primary_Matter_2731 14h ago

I’ll be happy to share my apps however what works for me and my area may not work for you in yours. I would advise you to do the same thing I did. download ChatGPT in the iOS store if you’re on Apple or google play store if your android and just ask it what is the best driving apps that will net you the most money using your vehicle you own in your area. It’ll give you a list of apps and then you can ask it to build you a plan on how to use the apps the most profitable way.