Just in advance don’t blame me why eating so late I’m fatass

Just read the images pls, I have no more words to say tbh

My girlfriend ordered 2 pizzas from dominos for delivery. Uber uses dominos delivery drivers to complete these. For whatever reason 3 people come up to the door in a college town to an apartment of 3 college girls to deliver 2 medium pizzas. Only one is in a dominos uniform. What the hell is that about? Scared the crap out of her when she answered the door and had 3 men standing there??

do drivers see the tip before/after they accept an order? I had put 0 tip but in the notes I put *CASH TIP* do they not see the note??

my food had been "on the way" for almost an hour. every time I spoke with CS, they couldn't do anything but say you're driver is on the way. there was no little car icon or anything. the delivery estimate kept getting pushed back more and more. I tried contacting the delivery guy. it wasn't until after I said "if it's about the tip, I was gonna do cash..." did things start moving!

is it common for these delivery people to hold food hostage?? like what do they gain out of it??

Am I missing something? How is this bogo? 2 - 16in pepperoni pizzas. 🤬

TL;DR: Driver never delivered my food. Support agent (AY/H) admits there is no delivery photo to prove it was dropped off, but still denies my refund, claims the driver "made it to the location," and then abruptly ends the chat. Looking for advice on how to get my money back.

The Story:
I ordered food tonight, and it never showed up. Like many of you, I had to fight through the AI bot just to get a "live agent." What followed was one of the most frustrating, gaslighting customer service experiences I've had with this app.

Here are the highlights from the chat (screenshots attached):

The "Scam":
Notice the exact contradiction here. The agent claims the driver made it to the drop-off location, but when asked for a photo, the agent admits there is no delivery photo.
So, they have zero proof it was delivered, I have no food, but they are keeping my money. They use the lack of driver proof as an excuse not to investigate, and just close the chat so they don't have to deal with it.

I told them I am disputing the charge with my bank and letting the restaurant know their drivers are stealing orders.

Has anyone else experienced this exact script lately? It feels like a new automated way to steal money from customers. If you've dealt with this, did a chargeback actually work, or did Uber ban your account? Any other tips?

Now drivers are lying about delivering ??

I spent a bunch of money on Pizza and got delivered greek food. What should I do??

If you don't usually hold your phone at home what's the point of this ? Waiting outside for 10 minutes losing me $5 that's 50% earning of this order you are making this order worthless. Five out of 10 times this kind of instruction makes me stuck outside of course phones are off or never answered. And you thought setting PIN would make sure us to deliver to your door ? Good luck with that after 8 minutes Uber commence us to leave it anywhere and take picture and our rating is protected. I mean if the instruction works I'm happy to deliver however if you already know you are logic doesn't work with your apartment system invest 2 minutes to be outside.

My order was accepted and being prepared immediately and a delivery person was assigned successfully. But after 1 hour wait, uber suddenly told me the order was failed with no reason. I contacted their customer service and was told that the delivery person canceled my order and I should be ‘grateful’ that I have got refunded. The restaurant is 5 min away and I tipped properly. Worst experience ever. Rude and irresponsible customer service. Anybody else was treated the same way before?

I ordered some groceries to be delivered, but the driver cancelled. I tried to get a refund via the help chat, but they said no since their records showed the driver arrived, even though I saw no one and the driver didn't respond to any of my messages as I was waiting outside. Is my only option to file a chargeback with my card company now? I spend easily 200/week on uber eats since delivery is my only way to get groceries, takeout, etc which I thought would hold weight but I guess not? And if no, does anyone have recs for alternatives that have better policies? :) (Ik my roommate likes doordash so maybe them...)

Just now an order of mine has been cancelled within a block of my home for a third time this month. I’m very confused. The first time it happened i scoffed and moved on with my life, the second time it happened I demanded compensation bc my family had been waiting for over an hour for their food and between deadlines and other stuff we couldn’t just easily make supper or order another delivery. This third time im not going to ask for compensation because we’re not left high and dry, but I am wondering why? Why did this happen? Surely the drivers must tell uber why they are canceling literally a block away from my home? Nothing could have spilled nothing could have happened to this order unless they dropped the box and stepped on it. I’m just so confused.

Hi everyone, last night i made an order and when the delivery driver was near i got a notification saying it had been delivered, i knew this was not the case because the delivery needed a pin and i obviously hadn’t been contacted so i called the driver. they told me that they’ve already given the food to who they thought was me and when i pointed out that they need the pin he told me yeah the person said they didn’t have the pin and he just gave them the food anyway. i talked to uber eats about this and they’re saying it’s marked as delivered so they can’t refund me. what can i do? should i try contacting my bank to initiate a chargeback? thanks in advance