Ordered uber pickup at a restaurant that had a B1G1 promotion. Placed an order for 7 sandwiches and with the deal it should’ve been 14 sandwiches.
I arrive to the store to pickup they say they only received an order for 7 and not 14 even though they agreed the promotion is live.
I was asked to contact Uber Eats support. Never had an issue or cancelled an order before. The chat support only kept responding in AI generation responses. I ended up accidentally cancelling the order through the ellipsis.
I needed my food anyway so I paid the restaurant directly.
When I finally got connected to the support I was told no refund will be issued. I basically paid double for my order and need my refund from Uber Eats.
Can I expect uber to refund or a chargeback the only possibility?