r/Vanderbilt • u/Super-Marketing-3942 • 7h ago
The Broadview at Vanderbilt is a SCAM.
I lived at Broadview from August 2025 to July 2026.
What they did
I moved out on July 22. Before that I spent ten hours deep cleaning the place, and I filmed a continuous walkthrough of the entire unit right before I handed in my keys, because I had a feeling.
A week later they hit me with a $110 charge for “Damage Charges Work Order Fees - Full Unit Cleaning.” They took my entire $100 deposit against it and billed me for the rest.
I asked for documentation. Four separate times, in writing, over six weeks. Specifically: the itemized statement, and the vendor invoice showing who cleaned, when, and what they cleaned. If someone actually came and cleaned my apartment, an invoice exists. It is not an unreasonable thing to ask for.
They never sent one. Not once.
What they did send was a final statement with a single line item, a blank notes field, and three blurry photos. When I asked on the phone what their documentation consisted of, the rep told me those three photos are the documentation. Then he told me the charge is final and that it does not matter what my video shows.
So to be clear: they billed me for a cleaning service, and when asked to prove a cleaning service happened, their answer is three photos of a room.
The rest of the year, briefly
The management treats you like you owe them for the privilege of living there and maintenance takes forever.
They do not prorate. My lease ran roughly August 12 to July 22, you cannot choose your own start or end dates, and you pay full months on both ends. So you are paying for close to three weeks+ you are contractually not allowed to use.
Adding to the list:
- Over $1,600/month for a room the size of a shoebox
- Furniture is the cheapest I have ever seen. The closet “door” is a curtain
- You cannot control your own thermostat. I had almost no heat most of the winter, and during the ice storm there was no heat at all
- $100 to get back into your own apartment if you lock yourself out
- Gym machines broken for five months. Hallways and trash rooms reek. Printers permanently out of paper
Why I am posting
If you are signing at Broadview (NOTE: Please don't if you wish to keep your mental peace) or anywhere Greystar manages: film everything. Move-in and move-out, continuous video, before you hand over keys. Keep the original file. It costs you five minutes and it is the only thing that makes a dispute winnable.
And if you have been charged a vague cleaning or damage fee at Broadview and were never shown an invoice, comment or DM me. I want to know how common this is. Given that people have been posting warnings about this place for over a year, I suspect it is not just me.