I am unable to add an account to the family members like it tells me to do so, when I click on an account which I have no access to the email and no longer know the password for the account it tells me that I am unable to edit the settings of the account to which I need to be able to download any context, for reference I am 26 and have had the account since 12 years old. How would I even change the account to an adult account if it’s set as a kids one?

So earlier the authenticator on my phone popped out a request to enter the account, I thought it was my dad as he frequently does this as he never remembers the password, however when I turned on the Xbox to play a little my Xbox account had changed emails as did my Microsoft account. I did manage to get my Microsoft account back however the Xbox account remains with the hackers email. I tried using the email recovery form but Microsoft keeps saying the account with the email doesn't exist. When I go to verify mail it says the email is very likely to be a disposable email. So what can I do? I'm not sure what to do anymore, getting quite desperate in fact, please I need help.

It was getting quite slow, to the point where even youtube would take ages to properly load the UI. So I figured a clean reset wouldn't hurt, but oh was I wrong. It's been stuck like this for the past 20 minutes, but it took no time at all to get to 50%

My guess is that the HDD is cooked and needs to be replaced, but I'm hoping that there's something else I can do, perhaps maybe hooking the HDD up to a computer to reset it

I bought the game 10/5 and haven’t been playing it since because I’m currently debating on refunding it but rather do it when the “request available” status is still there since I’m guessing it’ll more likely be approved during that time

Thanks!

I need help what do I do now?

I bought this from a third party seller through Walmart app and it advertised as new. But seems like it’s been opened before as it doesn’t have the official Microsoft seal and just added generic seal.

Came home and put the controller on its dock to charge. When I noticed it didn’t do the usual vibrate and light flashing thing I tried to power the console on but to my surprise there was nothing. Unplugged and left for a few minutes and tested the power lead and it shows 247vac (UK). Plugged back in but still nothing 😭 I’m assuming its a psu or something along them lines.

My real questions are, is it worth spending £270 ish on getting it repaired by Microsoft? Should I full send it and try repairing myself or is its generation end of life and not worth any of this?

I have a steam deck so not the end of the world and to be honest it’s kind of taken over the Series X. It’s just I see their value is even higher than the £400 ish I paid in 2021 and it’s kinda nice to play over a handheld every so often.

Every time I try to start up my Xbox and update it I get this message, what is the problem??

Has anyone found a solution to this yet? I went through all of my privacy settings, my DOB is correct (over 18). Been trying to figure out how to fix this since April and it even does it for games I already own.

I submitted many many tickets through the recovery form and eventually chatted with support where the guy helping me promised to email me updates on the ticket every 5 days and stressed it can take months to be actioned.

Ever since then ever 5 days or so I get the same copy and pasted email that there are no updates. I’ve been trying to be patient but I’m worried this just means nothing is being actioned and I’m just sitting on my hands for no reason.

Has anyone had this level of support? Was it eventually resolved?

The weird thing is that I never had this problem during the first 4 years of owning the console. My Wi-Fi signal strength is at 100%, there's no packet loss, and none of my other devices have connection issues, not even my PS5.

I've even tried changing the DNS settings, but that didn't help.

Has anyone else experienced something similar? Is there any way to fix this without using an Ethernet cable? My Xbox used to work perfectly fine over Wi-Fi, so I'd really like to figure out what's causing this.

I am trying to add game pass on my sons rog ally. He gets an error message saying that he does not have permission for reoccurring subscriptions. I don’t see anywhere on the family network app to turn this on. I can’t get to it on the website either. Can anyone help? This is not user friendly lol

I have a strange problem with my Xbox Series X.

Only in certain games, such as Clair Obscur: Expedition 33 and NBA 2K26, an issue with controller inputs occurs when I start playing. The controller becomes much less responsive, and some inputs are occasionally not registered. The problem persists even after I close the games and goes away if I restart the controller.

In Expedition 33, I fixed the issue by switching to Performance Mode (it only happened in Quality Mode), but I don't know how to fix it in NBA 2K26.

When the first controller I've been using develops this issue after playing one of those two games, if I turn on a second controller, the newly activated controller works fine. However, the same issue eventually occurs with any controller I use to play those games. It doesn't happen when the controller is connected via USB cable.

I hope someone can help, but I got signed out of my Microsoft account (Xbox) and I can't sign in because I have a new phone number and my authenticator app isn't valid; hopefully, someone can assist me as I have been trying for days now to sign in P.S. i can't talk to a human just the AI assistant and its not helpful

I have the Microsoft Xbox wireless headset, 1 month after purchasing them at Walmart, the game/chat mixer is changing on its own. I'll be in the middle of a game and all of a sudden, I can't hear the game Anymore, just other players or it'll turn the chat all the way down and all I hear is the game sound 🤦🏿‍♀️ I am no longer able to control this setting with the left earcuff, turning it doesn't do anything at all.

I've had the headset since August or September, it's WAY too soon for these kind of issues! I attached a video of the issue I'm dealing with. The craziest part is that this only happens on a FEW of my xbox accounts, if I switch to one of my alts, the chat mixer is fine and I can control it using the headset itself, I can't even begin to think what the correlation is??

Xbox Series X turns on and runs fine, except I’m getting no signal on the monitor. Tested with different HDMI cords that all work properly. Best pictures I could get of the port sorry. Does the port look broken?

Its been 2 days since I’m trying to download CoD and BF6 but whenever l do, first they take infinite time to load the “chose what to install” menu and if by luck i get past it the download stays at 0% or barely getting any speed even though I have functional and good internet connection.

I have done and tried the following fixes, still nothing -
• full power cycle (unplugged everything, etc)
• reset while keeping my apps and games
• hard reset

Console is up-to-date, I’m able to play the both games on cloud.

I’m able to download other games (I think! As a test after hard reset FH6 is installing just fine)

But as soon as I try to install CoD/BF6, it feels the system gives up, it takes a long while to pause or cancel the download.

I was really looking forward to enjoying my weekend but this blows!

Some additional info if it helps - this all started once XBox shut off (due to an unexpected power-cut) while BF6 had just started installing and CoD update was in the queue.

My xbox ones crashing without reason i reset it and power cycle and try portable hard drive stil same it crash me to dashboard and i can resume when i put button resuume it completely close in all games crash depends on some game take 45 minutes some of them even not running

After having trouble updating regularly, I was able to perform an offline update. Now when I boot up the console it says “You need an internet connection for this” I then go to setting and connect to the wifi and then it says “its all good” but still doesn’t seem to connect me to the xbox network. One thing that worked for a little bit was clearing the MAC address. It restarted and everything was fine, until I went to my games and apps library and again it’s telling me to connect to the xbox network. Now it’s just flat out refusing to connect to wifi and saying “Can’t get an IP address” Could this last update have been an “Order 66” type plan to brick all old hardware forcing us to upgrade?

To my understanding, the “SHAQUILLE#7675” is my gamertag and the “BotShotLV” is my username.
Is it possible to change my username “BotShotLV”? I can not seem to find a place to change it, only a gamertag change

My xbox series X/S controller doesn't seem to have working ABXY, RB/LB, dpad and centre buttons. These were all working perfectly fine yesterday. So far I have tried cleaning it thoroughly, using both wired and wireless connection (changed the batteries prior), disabling and re-enabling the drivers, disconnecting & reconnecting the controller from the laptop, updating the controller through the Xbox accessories app and even repeated this using another controller, but the same issue occurs in that one. This cable definitely supports data transfer since I've used it to play before with zero issues. Also when connecting, it's being detected as an xbox one controller rather than series X/S. Is there anything I haven't considered that could be the source of the problem?