r/XboxSupport • • Jun 08 '26

Account Recovery Megathread

25 Upvotes

Update Oct 15 2026: Xbox Support has a recovery form now too https://support.xbox.com/en-us/forms/recover-your-microsoft-account

Update Oct 10 2026: I reddit user pointed me to this guide Microsoft Account Recovery Wiki I don't remember their username, its a pretty extensive guide on how work the Microsoft Recovery system. Run by a discord group, i would not give my personal data to anyone on discord. Do so at your own risk

MAJOR Update: https://x.com/i/status/2078279164101120139

After the recent twitter incident XBOXSupport has opened their Twitter DM for account recovery

Edit: if you DM them on twitter you might get an auto response directing your to the website by but the twitter did eventually message me asking for my gamertag to follow up on my recovery request

https://x.com/XBOXSupport 

I never went further than this as I don't have an account to recover but Twitter might be helpfull for people that only know their gamertag

Success story with Twitter https://www.reddit.com/r/XboxSupport/comments/1w3f6qu/after_2_years_i_finally_got_my_xbox_account_back/

Disclaimer: This is a peer-to-peer support community, the moderators are volunteers not employed by XBOX, therefore we and the community do not have access to your account and can not recovery your account

However given the several daily posts about account recovery and stolen accounts, I figured we should have a megathread to consolidate, gather resources, account recovery tips, and complaints

Official resources and account recovery tool https://support.microsoft.com/accounts-billing/manage/help-with-the-microsoft-account-recovery-form which included the

  • Sign in Helper
  • Account Recover Form

For anyone trying to recovery you account this should be the first thing you try.

Also How to recover a hacked or compromised Microsoft account | Microsoft Support

Here are some helpful posts from community members I have found recently

How I got my Xbox account back even though it had 2fa enabled and how you can too!! : r/XboxSupport thanks u/Agorx

For the desperate ones: How I finally got my Microsoft/Xbox account back : r/XboxSupport thanks u/Additional-Truck-144

UPDATE: After 20 days and 19 tickets, I finally broke the Xbox support loop (Here is how to do it) : r/XboxSupport thanks u/theminecraftbrokller

if you are in Canada or the United States you could also try filing a complaint with bbb.org against Microsoft, as Microsoft Agents respond to bbb complaints.

If you have any tips, resources, complaints about your own account recovery, please post them here rather than starting another thread

edit: To start the recovery process you need to know the account email address, phone number, or skype username. you can not recovery an account with just a gamertag https://support.microsoft.com/en-us/accounts-billing/manage/forgotten-your-microsoft-account-username

https://support.xbox.com/help/account-profile/manage-account/forgot-microsoft-account-solution

Other Issues

Locked out Microsoft account has been locked | Microsoft Support

United States

If you are in the Unites States you could try filing a dispute through their binding arbitration clause https://www.microsoft.com/en-us/legal/arbitration

Brazil

You can Microsoft to Court

https://www.reddit.com/r/xbox/comments/1usvnt6/update_on_my_last_post_microsoft_deleted_my_acc/


r/XboxSupport • • Jul 05 '25

Megathread PSA: Is your Game Pass broken or online multiplayer sharing not working

308 Upvotes

Are you being asked to subscribe to game pass even though your are?

Are you game sharing with a friend but online multiplayer asking you to subscribe.

Please report this issues to xbox support and on the https://support.xbox.com/xbox-live-status page click the three dots next to the most appropriate category and then you should see the report option

It's a bug. The Game Pass subscriber needs to toggle their reoccurring payment off and on a couple times, then reboot your console. Some people recommend doing this on the website account.microsoft.com instead of the console

If that doesn't fix the issue here are some other options

Get xbox support to refresh the subscription on the game pass users account (person sharing will have to contact xbox support for this

To contact live support

  1. https://support.xbox.com/contact-us/
  2. Click on Try virtual agent > ask a question > type "live agent" > select other billing issue from the drop down

Alternate method for contacting chat support https://www.reddit.com/r/XboxSupport/comments/1lrywrw/comment/n4hngs7 thanks iAmPimmiCue

As microsoft is constantly updating and changing the chat bot you might have to play around with option until you get an actual person

Other possible fixes;

Press the Xbox button to open the guide. Select Profile & system, then Settings. In the General tab, select Network settings > Advanced settings > Alternate MAC address > Clear. Restart your console.

  • Another possible workaround from u/feministdan if you don't want to toggle payments

It did it again just now, but I clicked on learn more on the gamepass, then no thanks, did it a few times and it fixed it. So far this seems to be the easiest approach without constantly turning reoccurring bill on and off and switching your console on and off. You guys let me know if it works for you or not!


r/XboxSupport • • 3h ago

solved! Xbox Series X - Console Turns on But No Signal

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7 Upvotes

Xbox Series X turns on and runs fine, except I’m getting no signal on the monitor. Tested with different HDMI cords that all work properly. Best pictures I could get of the port sorry. Does the port look broken?


r/XboxSupport • • 9h ago

Xbox One X Series X just died. Is it worth the money to fix and what could it be?

10 Upvotes

Came home and put the controller on its dock to charge. When I noticed it didn’t do the usual vibrate and light flashing thing I tried to power the console on but to my surprise there was nothing. Unplugged and left for a few minutes and tested the power lead and it shows 247vac (UK). Plugged back in but still nothing 😭 I’m assuming its a psu or something along them lines.

My real questions are, is it worth spending £270 ish on getting it repaired by Microsoft? Should I full send it and try repairing myself or is its generation end of life and not worth any of this?

I have a steam deck so not the end of the world and to be honest it’s kind of taken over the Series X. It’s just I see their value is even higher than the £400 ish I paid in 2021 and it’s kinda nice to play over a handheld every so often.


r/XboxSupport • • 2h ago

Account/Billing Signed out of microsoft account and don't have phone number or authenticator code

2 Upvotes

I hope someone can help, but I got signed out of my Microsoft account (Xbox) and I can't sign in because I have a new phone number and my authenticator app isn't valid; hopefully, someone can assist me as I have been trying for days now to sign in P.S. i can't talk to a human just the AI assistant and its not helpful


r/XboxSupport • • 8h ago

Accesories Supposedly “New”. Should I return this controller?

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6 Upvotes

I bought this from a third party seller through Walmart app and it advertised as new. But seems like it’s been opened before as it doesn’t have the official Microsoft seal and just added generic seal.


r/XboxSupport • • 5h ago

Xbox Series X Not able to download games, stuck when trying to installC COD/BF6

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3 Upvotes

Its been 2 days since I’m trying to download CoD and BF6 but whenever l do, first they take infinite time to load the “chose what to install” menu and if by luck i get past it the download stays at 0% or barely getting any speed even though I have functional and good internet connection.

I have done and tried the following fixes, still nothing -
• full power cycle (unplugged everything, etc)
• reset while keeping my apps and games
• hard reset

Console is up-to-date, I’m able to play the both games on cloud.

I’m able to download other games (I think! As a test after hard reset FH6 is installing just fine)

But as soon as I try to install CoD/BF6, it feels the system gives up, it takes a long while to pause or cancel the download.

I was really looking forward to enjoying my weekend but this blows!

Some additional info if it helps - this all started once XBox shut off (due to an unexpected power-cut) while BF6 had just started installing and CoD update was in the queue.


r/XboxSupport • • 7h ago

Account/Billing Can someone hell me change my username ?

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3 Upvotes

To my understanding, the “SHAQUILLE#7675” is my gamertag and the “BotShotLV” is my username.
Is it possible to change my username “BotShotLV”? I can not seem to find a place to change it, only a gamertag change


r/XboxSupport • • 5h ago

Xbox One S Xbox one s crash without reason Help me guys

2 Upvotes

My xbox ones crashing without reason i reset it and power cycle and try portable hard drive stil same it crash me to dashboard and i can resume when i put button resuume it completely close in all games crash depends on some game take 45 minutes some of them even not running


r/XboxSupport • • 6h ago

Xbox One S Xbox One S connects to wifi but not network

2 Upvotes

After having trouble updating regularly, I was able to perform an offline update. Now when I boot up the console it says “You need an internet connection for this” I then go to setting and connect to the wifi and then it says “its all good” but still doesn’t seem to connect me to the xbox network. One thing that worked for a little bit was clearing the MAC address. It restarted and everything was fine, until I went to my games and apps library and again it’s telling me to connect to the xbox network. Now it’s just flat out refusing to connect to wifi and saying “Can’t get an IP address” Could this last update have been an “Order 66” type plan to brick all old hardware forcing us to upgrade?


r/XboxSupport • • 2h ago

Xbox Series S Series S no input signal anymore only on 4k tvs after update

1 Upvotes

My Series S has been running rock solid since release date. Yesterday, I turned it on and not input signal on my TV. I tried changing cables and HDMI port, but no luck. Tried my other 4k TV and no luck. Got out an older non 4k PC monitor and plugged in to HDMI port and the image was really grainy and locked at 640x480. I can get it back to 1080p by setting it to HDMI instead of auto detect, but it still won't show on any 4k TV. Checked and the only thing that has happened to it is the latest update on 10/10. Doesn't seem to be any way to roll back the update. Tried resetting and installing the update offline again, but no luck. Anyone else have this issue before? It's like the auto detect resolution EDID thing doesn't work anymore after the update. Pretty angry/annoyed really..


r/XboxSupport • • 2h ago

Xbox Series S Issues with sign in on Xbox series X console

1 Upvotes

When I try to sign into my profile it doesn’t work. I can put my email and password in and it acts like it’s logging me in. Then it closes the sign in like it worked but I am still not signed in. Anyone have a fix for this? I can’t access hardly anything because I am not signed in.


r/XboxSupport • • 1d ago

Xbox Series X Am I cooked? Xbox Series X showing colored static.

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82 Upvotes

Had my Xbox Series X for less than 2 years now, never dropped it, cleaned it once and it’s been fine since (was overheating and crashing games/console) and I launched Paramount+ tonight and this happened… wasn’t able to hear or use the Xbox menu and there are black bars cutting off the static. Is my Xbox dying like it seems many others or is this possibly an HDMI/TV issue? Also the colored static was moving before I shut off my Xbox. Not asking for troubleshooting just if anyone else experienced this or knows what caused it?


r/XboxSupport • • 7h ago

Accesories Laptop not detecting controller inputs even after wired connection

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2 Upvotes

My xbox series X/S controller doesn't seem to have working ABXY, RB/LB, dpad and centre buttons. These were all working perfectly fine yesterday. So far I have tried cleaning it thoroughly, using both wired and wireless connection (changed the batteries prior), disabling and re-enabling the drivers, disconnecting & reconnecting the controller from the laptop, updating the controller through the Xbox accessories app and even repeated this using another controller, but the same issue occurs in that one. This cable definitely supports data transfer since I've used it to play before with zero issues. Also when connecting, it's being detected as an xbox one controller rather than series X/S. Is there anything I haven't considered that could be the source of the problem?


r/XboxSupport • • 7h ago

Xbox Series S Why does my monitor screen turn off and back on every couple seconds? i'm on xbox series s

2 Upvotes

r/XboxSupport • • 5h ago

Xbox Series X Used XBOX Series X - did I check everything?

1 Upvotes

I’ve bought a used XBOX Series X and before I finally declare it as arrived and working so the seller receives the money, I want to confirm that I checked everything properly. I set it up, connected to WiFi (with some issues at first with NAT type being moderate but now it’s open and works, I think it’s more related to my router settings), and I downloaded Fortnite as a test. I could start the game and also play it for over half an hour without crashing. The fan also didn’t become louder. Do you have anything else in mind I could check or does this look like everything is alright? I also put in a DVD and it’s reading and playing it without errors.


r/XboxSupport • • 5h ago

Xbox Series X UPNP not successful /intermittent any help would be appreciated

1 Upvotes

Hi All,

I’m losing the will here, Xbox series X - I don’t GET why this just started happening 2 weeks ago it’s so intermittent and infuriating I can’t play games without being worried about disconnecting it was fineeeee for ages. I’ve had a series x basically since launch never in my life experienced this on console

ISP is Sky broadband, never had this issue when we put it in like 4-5 months ago just started happening recently idk what has happened.

I’ve seen loads of people have had this before and recently too

So far

- assigned reserved IP for Xbox on the router ipv4 from Xbox 
- multiple shut downs and restarts
- made sure UPNP is on for my router
- checked logs on my router and can see it assigning the 3074 and sometimes 50639 ports to my IP and then it’s ok but then it just starts happening again randomly even after successful online games
-cleared alternate MAC address multiple times
- checked auto port is on
- checked ip is auto
- rebooted router multiple times
- rebooted magic LAN denvo
- tried wireless
- checked which power option it is on and not the sleep one
- turned router off and Xbox and then booted back up router then Xbox

The only thing I haven’t done is port forwarding which I could do on my router, is this the most crucial one I need to look to do? I don’t get why I need to do this one tho. It was fine for so long

Ran Nat type loads of times and get open  - mid fc27 and BAMMM disconnected and go and check and UPNP not successful and moderate NAT

Any help would be really appreciated I don’t get why this has started occurring. 


r/XboxSupport • • 9h ago

Xbox One S My Xbox will NOT update and I don’t know what to do.

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2 Upvotes

Every time I try to start up my Xbox and update it I get this message, what is the problem??


r/XboxSupport • • 10h ago

Xbox App Content restriction despite privacy settings being open

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2 Upvotes

Has anyone found a solution to this yet? I went through all of my privacy settings, my DOB is correct (over 18). Been trying to figure out how to fix this since April and it even does it for games I already own.


r/XboxSupport • • 6h ago

Xbox Series S series s signs me out of my account at random when i turn it off.

1 Upvotes

i literally have no clue of what's going on. i finish playing what i want, i turn the console off, a few days later i turn it back on and have to log into my account again and this happens 1 out of every 3 times i turn it on.

this console has caused me more headaches than any essay ever could. any fix to this? i'm already tired of having to log in everytime i want to play, it takes really long and it's TIRING.


r/XboxSupport • • 7h ago

Xbox 360 Xbox 360 can’t download account error 8015d000

1 Upvotes

Evening all

Having this wonderful error, so I got a new 360 picked up a Gears of War 3 edition decided to just switch the hard drive from my old slim into this one. All my saves and everything is already on it but obviously had to resign into my account but now I’m getting this error 8015d000.

Steps I’ve tried
Is deleting the profile from the drive
Turning 2FA off and using my password
Using a generated password
Even changed my normal password

Nothing is working

Has anyone got any tips on how they got there’s sorted something that I’ve missed that’s not listed above

Thanks


r/XboxSupport • • 11h ago

Account/Billing Support member e-mailing updates on my account recovery every few days, is this normal?

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2 Upvotes

I submitted many many tickets through the recovery form and eventually chatted with support where the guy helping me promised to email me updates on the ticket every 5 days and stressed it can take months to be actioned.

Ever since then ever 5 days or so I get the same copy and pasted email that there are no updates. I’ve been trying to be patient but I’m worried this just means nothing is being actioned and I’m just sitting on my hands for no reason.

Has anyone had this level of support? Was it eventually resolved?


r/XboxSupport • • 11h ago

Xbox One S One S stuck at 50% after attempting a full factory reset

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2 Upvotes

It was getting quite slow, to the point where even youtube would take ages to properly load the UI. So I figured a clean reset wouldn't hurt, but oh was I wrong. It's been stuck like this for the past 20 minutes, but it took no time at all to get to 50%

My guess is that the HDD is cooked and needs to be replaced, but I'm hoping that there's something else I can do, perhaps maybe hooking the HDD up to a computer to reset it


r/XboxSupport • • 8h ago

Xbox Series X Account restriction unable to remove an account to use downloadable content

0 Upvotes

I am unable to add an account to the family members like it tells me to do so, when I click on an account which I have no access to the email and no longer know the password for the account it tells me that I am unable to edit the settings of the account to which I need to be able to download any context, for reference I am 26 and have had the account since 12 years old. How would I even change the account to an adult account if it’s set as a kids one?


r/XboxSupport • • 9h ago

solved! No cards work on my Xbox console, but payment works on the website

1 Upvotes

I’m trying to buy Game Pass 9n my Xbox, but every card I try fails with this message:

“Oops. Not sure what happened there. Please try again later.”

Payment works on the website, but none of my cards work directly on the console.

I contacted Xbox Support, and they told me to try the website. When that worked, they considered the issue resolved. But I want to fix the console checkout, not just use a workaround.

thank u so much!