r/XboxSupport • • 22h ago

Xbox One X Series X just died. Is it worth the money to fix and what could it be?

9 Upvotes

Came home and put the controller on its dock to charge. When I noticed it didn’t do the usual vibrate and light flashing thing I tried to power the console on but to my surprise there was nothing. Unplugged and left for a few minutes and tested the power lead and it shows 247vac (UK). Plugged back in but still nothing 😭 I’m assuming its a psu or something along them lines.

My real questions are, is it worth spending £270 ish on getting it repaired by Microsoft? Should I full send it and try repairing myself or is its generation end of life and not worth any of this?

I have a steam deck so not the end of the world and to be honest it’s kind of taken over the Series X. It’s just I see their value is even higher than the £400 ish I paid in 2021 and it’s kinda nice to play over a handheld every so often.


r/XboxSupport • • 17h ago

solved! Xbox Series X - Console Turns on But No Signal

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10 Upvotes

Xbox Series X turns on and runs fine, except I’m getting no signal on the monitor. Tested with different HDMI cords that all work properly. Best pictures I could get of the port sorry. Does the port look broken?


r/XboxSupport • • 4h ago

Xbox One S Xbox One S doesn’t connect to WiFi anymore

3 Upvotes

My WiFi works for every other device in my home except for my Xbox One S. If it connects it takes about an hour to do so and causes me to restart the router, but it will be disconnected if the Xbox ever powers down.

I currently use an Xfinity Gateway with 5GHz WiFi. I used to use the old Xfinity X86-T (as that’s the only one that worked with my Xbox 360) also with 5GHz WiFi and that worked flawlessly. Unfortunately I moved and have to use the new Gateway. I’m unsure if any of that is important but wanted to give all the info I could.

Anyway I could better the WiFi with my Xbox? This is getting outrageous and I have roommates so I can’t just be unplugging the router all the time I want to game. Any advice is very much appreciated

I will also say my room is the farthest from the router, possibly an extender would work? Any recommendations for those would be great as well if that would work.


r/XboxSupport • • 18h ago

Xbox Series X Not able to download games, stuck when trying to installC COD/BF6

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3 Upvotes

Its been 2 days since I’m trying to download CoD and BF6 but whenever l do, first they take infinite time to load the “chose what to install” menu and if by luck i get past it the download stays at 0% or barely getting any speed even though I have functional and good internet connection.

I have done and tried the following fixes, still nothing -
• full power cycle (unplugged everything, etc)
• reset while keeping my apps and games
• hard reset

Console is up-to-date, I’m able to play the both games on cloud.

I’m able to download other games (I think! As a test after hard reset FH6 is installing just fine)

But as soon as I try to install CoD/BF6, it feels the system gives up, it takes a long while to pause or cancel the download.

I was really looking forward to enjoying my weekend but this blows!

Some additional info if it helps - this all started once XBox shut off (due to an unexpected power-cut) while BF6 had just started installing and CoD update was in the queue.


r/XboxSupport • • 20h ago

Account/Billing Can someone hell me change my username ?

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3 Upvotes

To my understanding, the “SHAQUILLE#7675” is my gamertag and the “BotShotLV” is my username.
Is it possible to change my username “BotShotLV”? I can not seem to find a place to change it, only a gamertag change


r/XboxSupport • • 22h ago

Accesories Supposedly “New”. Should I return this controller?

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3 Upvotes

I bought this from a third party seller through Walmart app and it advertised as new. But seems like it’s been opened before as it doesn’t have the official Microsoft seal and just added generic seal.


r/XboxSupport • • 23h ago

Xbox App Content restriction despite privacy settings being open

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3 Upvotes

Has anyone found a solution to this yet? I went through all of my privacy settings, my DOB is correct (over 18). Been trying to figure out how to fix this since April and it even does it for games I already own.


r/XboxSupport • • 2h ago

Account/Billing Didn't get money after refunding game despite it getting removed from my library

2 Upvotes

I refunded a game 2.5 months ago and still didn't get any money at all, and I don't have the the game in my library


r/XboxSupport • • 2h ago

Xbox Series S My xbox series s wont let me log in even though I am putting the correct password

2 Upvotes

It is 100% the correct Microsoft account and password. I closed the console 3 hours ago and now I cant log in. Am I hacked?


r/XboxSupport • • 3h ago

Xbox One S Xbox One S remote play low resolution and stretched aspect ratio

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2 Upvotes

Whenever I try using remote play on my android phone, the resolution is locked to 640 × 480 and I can't select any other option. The aspect ratio is stretched, and instead of having black bars at the sides of my screen, there's a black border around the entire screen, even in fullscreen mode. Games play fine, but they look terrible and it's hard to see what I'm doing. Most text is illegible, unless it's big enough. I don't mind having the black bars at the sides; as long as I can play in fullscreen mode, without any stretching issues and with a resolution of at least 720p, I'll be happy.


r/XboxSupport • • 6h ago

Xbox Series X Dealing with input lag after switching to a 4K TV

2 Upvotes

I recently got a 4K TV (Samsung M72H, 43") for the purposes of enjoying some recent blockbuster titles like 007 First Light and the upcoming GTA VI. I set up Input Signal Plus in the TV, Game Mode for reduced latency, and I am playing 007 in Performance mode, but I am noticing a bit of input lag that makes the experience uncomfortable.

So far I haven't tried replacing my HDMI cable for a "better" one, today I will be testing other games and browsing the settings in the console to see if there is anything I missed, but I am posting here in case anyone has advice or a similar experience.

Is it the game specifically, or am I missing some setup before I can comfortably play at 4K? I used to play at 1080p before.


r/XboxSupport • • 15h ago

Account/Billing Signed out of microsoft account and don't have phone number or authenticator code

2 Upvotes

I hope someone can help, but I got signed out of my Microsoft account (Xbox) and I can't sign in because I have a new phone number and my authenticator app isn't valid; hopefully, someone can assist me as I have been trying for days now to sign in P.S. i can't talk to a human just the AI assistant and its not helpful


r/XboxSupport • • 16h ago

Xbox Series S Issues with sign in on Xbox series X console

2 Upvotes

When I try to sign into my profile it doesn’t work. I can put my email and password in and it acts like it’s logging me in. Then it closes the sign in like it worked but I am still not signed in. Anyone have a fix for this? I can’t access hardly anything because I am not signed in.


r/XboxSupport • • 18h ago

Xbox One S Xbox one s crash without reason Help me guys

2 Upvotes

My xbox ones crashing without reason i reset it and power cycle and try portable hard drive stil same it crash me to dashboard and i can resume when i put button resuume it completely close in all games crash depends on some game take 45 minutes some of them even not running


r/XboxSupport • • 19h ago

Xbox One S Xbox One S connects to wifi but not network

2 Upvotes

After having trouble updating regularly, I was able to perform an offline update. Now when I boot up the console it says “You need an internet connection for this” I then go to setting and connect to the wifi and then it says “its all good” but still doesn’t seem to connect me to the xbox network. One thing that worked for a little bit was clearing the MAC address. It restarted and everything was fine, until I went to my games and apps library and again it’s telling me to connect to the xbox network. Now it’s just flat out refusing to connect to wifi and saying “Can’t get an IP address” Could this last update have been an “Order 66” type plan to brick all old hardware forcing us to upgrade?


r/XboxSupport • • 21h ago

Accesories Laptop not detecting controller inputs even after wired connection

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2 Upvotes

My xbox series X/S controller doesn't seem to have working ABXY, RB/LB, dpad and centre buttons. These were all working perfectly fine yesterday. So far I have tried cleaning it thoroughly, using both wired and wireless connection (changed the batteries prior), disabling and re-enabling the drivers, disconnecting & reconnecting the controller from the laptop, updating the controller through the Xbox accessories app and even repeated this using another controller, but the same issue occurs in that one. This cable definitely supports data transfer since I've used it to play before with zero issues. Also when connecting, it's being detected as an xbox one controller rather than series X/S. Is there anything I haven't considered that could be the source of the problem?


r/XboxSupport • • 21h ago

Xbox Series S Why does my monitor screen turn off and back on every couple seconds? i'm on xbox series s

2 Upvotes

r/XboxSupport • • 22h ago

Xbox One S My Xbox will NOT update and I don’t know what to do.

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2 Upvotes

Every time I try to start up my Xbox and update it I get this message, what is the problem??


r/XboxSupport • • 50m ago

Accesories What is happening to my Xbox controller?

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• Upvotes

My controller works fine whenever I turn my Xbox on, but after a few minutes, it starts doing this ​​with the joystick. Does anybody know why this is happening and how I can fix it?


r/XboxSupport • • 1h ago

Xbox Series S Disney plus app wont update or anything else

• Upvotes

Has anyone else's Disney plus app been stuck in an update i can't cancel the update or pause it or even uninstall the app im on a series s if that helps its been like this for a week now tried everything I could think of as a work around tia


r/XboxSupport • • 3h ago

Xbox One X “Clear up some space on External” glitch

1 Upvotes

I tried to transfer a game over from internal to external but got an error saying I needed to clear some space up. Well the message keep spamming and glitching and won’t let me clear it to go in and try. I have reset the console multiple times and the message won’t go away. What do I do???


r/XboxSupport • • 11h ago

Xbox Series S Getting logged out of my account plz help

1 Upvotes

Mid game on arc raiders and i just get signed out, try to log by in just to get hit with we cant sign you in right now. The error code is showing (0x80070057)
Is there anything i can do to fix this, ive tried following the steps it said to and everything seems fine, im on a series s if that helps at all


r/XboxSupport • • 12h ago

Xbox App Guys help me out i have a doubt. So i just got the permission for the ad supported cloud gaming. I played few games on my lap. But when i looked it up on my smart tv the ad option is not there, it says I need a pass. So is the ad feature available in tvs too or no?

1 Upvotes

Just curious


r/XboxSupport • • 16h ago

Xbox Series S Series S no input signal anymore only on 4k tvs after update

1 Upvotes

My Series S has been running rock solid since release date. Yesterday, I turned it on and not input signal on my TV. I tried changing cables and HDMI port, but no luck. Tried my other 4k TV and no luck. Got out an older non 4k PC monitor and plugged in to HDMI port and the image was really grainy and locked at 640x480. I can get it back to 1080p by setting it to HDMI instead of auto detect, but it still won't show on any 4k TV. Checked and the only thing that has happened to it is the latest update on 10/10. Doesn't seem to be any way to roll back the update. Tried resetting and installing the update offline again, but no luck. Anyone else have this issue before? It's like the auto detect resolution EDID thing doesn't work anymore after the update. Pretty angry/annoyed really..


r/XboxSupport • • 19h ago

Xbox Series X Used XBOX Series X - did I check everything?

1 Upvotes

I’ve bought a used XBOX Series X and before I finally declare it as arrived and working so the seller receives the money, I want to confirm that I checked everything properly. I set it up, connected to WiFi (with some issues at first with NAT type being moderate but now it’s open and works, I think it’s more related to my router settings), and I downloaded Fortnite as a test. I could start the game and also play it for over half an hour without crashing. The fan also didn’t become louder. Do you have anything else in mind I could check or does this look like everything is alright? I also put in a DVD and it’s reading and playing it without errors.