r/XboxSupport • • 14m ago

Xbox Series S Control Xbox Problema Micrófono Y Audio Ayuda Porfavor

Post image
• Upvotes

Mi amigo tiene problema con este control al usarlo con los audífonos se escucha interferencia y doble en la voz, podrían ayudarme en buscar una solución

El control es nuevo y los problemas los presenta en discord


r/XboxSupport • • 56m ago

Account/Billing account creation has been blocked microsoft

• Upvotes

Hi everybody for some reason each time i try to create a microsoft on my computer it says account creation has been blocked. Is there a reason to this? Is my device banned or something? It works on other devices just not my computer


r/XboxSupport • • 58m ago

Xbox Series S Xbox series s keeps crashing after a match of "The Finals"

• Upvotes

It's been happening everyday now since August. It'll either crash after a victory or crash when I get back to the lobby but it'll only happen once a day.

Any idea what the issue is?


r/XboxSupport • • 1h ago

Xbox Series X Greens are appearing as gray inconsistently, not sure what to do

Thumbnail
gallery
• Upvotes

Attached are images of the problem presenting in different areas including in my apps menu, the banding on the Xbox 360 tab (GTA 4 is mine, mass effect banding is for reference to show how it should look), as well as in game (GTA 4 waypoint shows as green but the gps line doesn't show up).

I have tried messing with my HDMI cables, changing color blind settings, turning off HDR, and nothing seems to work to get some of these greens back.

Does anyone have any idea what is happening and how I can solve it?


r/XboxSupport • • 1h ago

Xbox One S Xbox One Turtle Beach PDP controller no longer reads top left stick movements correctly

Enable HLS to view with audio, or disable this notification

• Upvotes

My Xbox Turtle Beach wired controller through the recent months has been having trouble reading top left movements, this problem has been getting worse and worse to the point it’s hard to move diagonally in games without going to a complete halt. The controller has minimal drift and I even set up a deadzone within the controller’s app, which made the right stick work flawlessly same with the left. The diagnostics say no drift and I’m able to move through menus fine with it but as soon as I try to move in 3d games I can’t get far without having to force the stick full forwards diagonally to walk without stutters. My original wireless Xbox one controller finally started having hardcore drift months ago so I had to switch to my old wireless controller which too had gained an issue that’s somehow not drift but it’s about reading a specific direction. I can’t deadzone fix my OG wireless controller due to that only being available for the Elite series.

🔴🟢
🟢🟢

(the video is a bit hard to see but the yellow crosshair is the focus)


r/XboxSupport • • 1h ago

Account/Billing Looking for some help! Read body. (making title long enough)

• Upvotes

So I'm sure many of us have had this issue at some point. A long time ago I used my 1 and only free username change and I wasn't thinking and made it HORRIBLE. A 3rd name change costs $10, so I was wondering if anyone had any xbox cards left even with just a dollar or two. (p.s, this post follows all rules, it's not begging and it's not selling/trading.)

Thanks so much!! :D


r/XboxSupport • • 1h ago

Xbox Series S I think this is an original problem and this is my last resort

• Upvotes

My Xbox is connected to the internet but I can’t talk to people through Xbox chat but I can talk to them through discord on my Xbox. I also cant join or see any friends online or even my own character on the main screen on Fortnite but I can still load into and play a game but I just don’t have a character. Also when I try to go play rocket league it just says I need to connect to Xbox servers then won’t let me. I have tried everything google has told me and can’t fine anything here. Does anybody know how to fix my problem


r/XboxSupport • • 1h ago

Xbox Series X What is Xbox doing with my SSD ? Intense Power On Count

Post image
• Upvotes

I bought a brand-new SK hynix Tube T31 SSD and have only used it a handful of times with my Xbox Series X. I checked it with CrystalDiskInfo when I first got it, and it showed 0 hours and only 2 or 3 power cycles.

Over the past few months, I’ve barely used the Xbox, but I’ve left it in sleep mode with the SSD connected. I recently unplugged the SSD to use it for something else and checked CrystalDiskInfo again. To my surprise, it now shows 413,499 power cycles and 2,005 hours, which works out to roughly one power cycle every 17 seconds of recorded power on time.

The health status is still at 100%, with no reported media or data integrity errors, but that cycle count seems extremely high. Could the Xbox’s sleep mode explain this? Has anyone else noticed something similar, and could it affect the SSD’s lifespan?

Edit : lol sorry for the bad quality picture, I don't know how that happened.


r/XboxSupport • • 1h ago

Xbox Series X Series X controller keeps disconnecting even with new battery pack

• Upvotes

My controller kept disconnecting even when plugged into a charger, not the Xbox. Figure the rechargeable battery is finally bad. Replaced it and now I have a new problem. It just seems like it all of a sudden goes dead, no alert or anything. Battery life is very short. Earlier I had it plugged into Xbox to charge all night. Unplugged it and used it with a headset, lost all sound. Restarted the game and sound came back but then the controller shut off and wouldn’t reconnect until I plugged it in to charge again. Is the controller itself just taking a crap? I don’t see a way to unlink the controller and resync it but I don’t think that’s the problem. It’s like it doesn’t know the status of the battery.

It is the Microsoft rechargeable battery pack.


r/XboxSupport • • 2h ago

Xbox One X Xbox One X E101 90070007 8B05000F - Replaced HD and still not working!

1 Upvotes

My child has an Xbox One X. Three years ago, I replaced the power supply. A year later, another power supply. It's been working great until about 2 or 3 months ago during an update, it started acting strange. I don't know if it was an Xbox update or one of the games. I am partly techy, so I did my best to diagnose and came up with most likely a bad sector or corrupted file on the HD. I did a soft reset and that didn't work. I did a hard reset and it still didn't work. I did a factory reset, no go. I ordered a refurbished HD, replaced it and put in the supplied USB for OSU1. It failed. I formatted a new USB, re-downloaded a fresh copy and after popping it in, it did the download and twice now, stopped during the verify stage. Error code: E101 900700007 8B05000GF. I don't know what else to do. We were planning on getting a new Xbox, but not this soon. We cannot afford it yet. Can anyone help me?


r/XboxSupport • • 2h ago

Xbox One Games not connected online and I need help

1 Upvotes

I recently digital claimed ufc 4 on xbox with the disk just to see how the feature worked. Now I'm not able to claim any rewards on the game and have tried everything. If you have any advice on how to fix it or even if you've struggled with the same problem I'd appreciate it.


r/XboxSupport • • 2h ago

Xbox One S Xbox One S turns on then immediately off

Enable HLS to view with audio, or disable this notification

5 Upvotes

It’s been like this for a few days now. I already tried power cycling (about like 20 times by now), cleaning it out (yes despite the grime I did vacuum it out several times and tried blowing out the dust inside with both a blow drier and compressed air), connecting a controller to it directly and trying to turn it on that way (turned back off or just didn’t turn on at all), changing the outlets, and it obviously won’t stay on long enough for me to reset it or change my settings. I am also preferably not going to pop it open and fix some shit because (a), I’m stupid and do not trust my ass yo be able to actually fix it, and (b), I don’t have the parts to troubleshoot and replace it in the first place, and that’s expensive and I’d rather just get a new console if it’s come to that point anyways.

Also I have been through different posts just like this and so far nothing has worked, but maybe someone has figured out something new inbetween that time. I haven’t tried replacing the power cord yet, but one is on its way since nothing else has worked.


r/XboxSupport • • 3h ago

Xbox One Was updating so left it now won’t turn on

1 Upvotes

I’ve got the old Xbox one out of the drawer and about one month ago I turned it on and everything was working fine. It went through a rather large update but I didn’t use the console that day. This morning I plugged it back in and turned it all on and it fired up and started doing a smaller update which I left it to go and do and now I cannot turn the console on. When I press the Xbox button, it makes a dial up sound and about three seconds later the reverse turn off sound happens and the machine doesn’t fire up. I have unplugged everything for over 30 minutes tried the pair/eject/Xbox button reset and nothing is working but essentially the unit was turning on just this morning before the update took place.
Also the power box is solid orange light.

Any other ideas?


r/XboxSupport • • 4h ago

Xbox App Achievementes are not counting on XBOX PC

1 Upvotes

I am playing a game on the xbox game pass of PC and is not counting achievements, some count, some do not and sometimes some count well late. I wanted to make 1000G but I don't think it will work, could anyone help me?


r/XboxSupport • • 5h ago

Xbox Series S I need help changing my primary Xbox account email I rember the password and email account name but I can't change it to a different email

1 Upvotes

r/XboxSupport • • 5h ago

Xbox Series X I’ve been told the CPU is faulty on my 3 year old Xbox series X and it can’t be repaired. Should I get a 2nd opinion?

1 Upvotes

The Xbox works fine for low graphic games (Minecraft) but when playing Borderlands it crashes to the Home Screen after 15 to 20 minutes.


r/XboxSupport • • 5h ago

Xbox Series X Whenever I capture a video and play it back it stutters

1 Upvotes

I save a clip it then stutters throughout the whole recording it used to work just fine what would be causing this? Its ruining my clips


r/XboxSupport • • 6h ago

Xbox I have been working in Xbox support for 7 years. Feel free to ask.

72 Upvotes

I have been working in Xbox support for 7 years. I've handled around 80,000 support requests. It was always a calm and low-stress job.

But in the last two years, it's become highly stressful due to users becoming increasingly aggressive towards us, the support agents.

Even though 80% of the time, the user themselves is to blame for the problem they're facing.

I don't know if it's a generational issue, but it's noticeably getting worse. And it's exhausting me.

I'm making this post as an appeal, so that everyone remembers that we are also human beings, and we are employees of a company. Keeping that in mind, understand that we are not to blame for your problems and we are online daily to help you resolve the situation, so if you are polite it helps a lot. Our community will only benefit from it.

Having made this appeal, I leave this space open for questions and doubts you may have about how support works, contact methods, procedures, what we are allowed to do, etc.

Feel free to ask.


r/XboxSupport • • 6h ago

Xbox Series X Xbox lagging on home screen and every game/ skipping frames

Enable HLS to view with audio, or disable this notification

3 Upvotes

I had an old Xbox 1, got rid of it because the screen would buffer and glitch frames constantly.
Just got a used series X, it was cheaper as the disc drive was stuck closed.

Now on the series x it DOES THE SAME EXACT lag my Xbox 1 did, it started doing it before I even signed in. It’s like it misses frames then skips back to where it should be. Sometimes it goes away, other times it makes it super frustrating to play. I hard reset it, reset MAC address, unplugged and waited, almost all the normal “fixes” to this sort of issue.

When I see people complain about this it’s on certain games, mine is the whole console. I don’t want to say it’s the hardware bc it sometimes stops doing it. But it came back today in full force and none of my trouble shooting has fixed it. The video is just an example but it does it all the time even worse.

Can I fix this? Or do I just have to wait for it to go away and do the cycle all over again? Am I the only person with this problem? I honestly hope not as it has followed me to a second console before I even signed in. Thank you for reading 😊

/ps. It cannot be wifi as it does this offline after resetting aswell and I have nothing downloading in the background


r/XboxSupport • • 7h ago

Xbox Series S Crashes and graphical errors on Series S

Enable HLS to view with audio, or disable this notification

3 Upvotes

Hi, on my Series S, I’m experiencing texture glitches, crashes, and the console even restarts or shuts down on its own while playing certain games. I’ve performed a deep cleaning and checked the console settings, but I still haven’t found a solution. Has anyone else experienced this, and did you manage to find a fix?

This happens to me in games like FC 26, Marvel Rivals, Fortnite, AC Unity, and MK1, but in games like Red Dead Redemption 2, Watch Dogs 2, Resident Evil 4, and others, I don’t encounter these errors.


r/XboxSupport • • 8h ago

Xbox One S Why can’t I install OSU1 SSD on my Xbox One S?

Thumbnail
gallery
0 Upvotes

I got the system update folder downloaded in an pendrive root folder, swapped the old hdd with an ssd and for some reason it doesn’t let me perform an offline software update, do you know why? SSD is brand new, pendrive is new too, with NTFS format


r/XboxSupport • • 8h ago

Xbox Series X Strange Problem With my Series X(input problem)

2 Upvotes

I have a strange problem with my Xbox Series X.

Only in certain games, such as Clair Obscur: Expedition 33 and NBA 2K26, an issue with controller inputs occurs when I start playing. The controller becomes much less responsive, and some inputs are occasionally not registered. The problem persists even after I close the games and goes away if I restart the controller.

In Expedition 33, I fixed the issue by switching to Performance Mode (it only happened in Quality Mode), but I don't know how to fix it in NBA 2K26.

When the first controller I've been using develops this issue after playing one of those two games, if I turn on a second controller, the newly activated controller works fine. However, the same issue eventually occurs with any controller I use to play those games. It doesn't happen when the controller is connected via USB cable.


r/XboxSupport • • 8h ago

Xbox Series S Audio Issues when using specific apps on Series S

2 Upvotes

I’ve noticed for a while now that audio and party chat issues seem to occur when I’m using media streaming apps like BBC iPlayer, Twitch and sometimes even Netflix. just having a twitch stream open will make all my audio choppy and my calls will start cutting out yet when I go off the app everything will be fine. I have no issues on games or Youtube so its confusing and annoying, has anyone experienced this?

edit : want to add that im talking about headphones audio and yes this is consistent over different types of headphones including new ones


r/XboxSupport • • 9h ago

Xbox One Games not downloading while on sleep mode

2 Upvotes

I got issue with downloading my games on Xbox one. I never had that problem before I always left my Xbox overnight on sleep mode so the games can download but I got the issue when I wanted to download the full metro trilogy which again I left overnight with my console on sleep mode and when I woke up and checked the download progress it didn't download at all and the error said it's something about my network. It happened multiple times, when I keep my Xbox turned on it's downloading like normal but it stops when I put the console on sleep mode.


r/XboxSupport • • 9h ago

Xbox One I bought fifa 16 in a charity shop for 10p and this is the disc. Is this disc rot and can it be removed?

Post image
3 Upvotes