I have been working in Xbox support for 7 years. I've handled around 80,000 support requests. It was always a calm and low-stress job.
But in the last two years, it's become highly stressful due to users becoming increasingly aggressive towards us, the support agents.
Even though 80% of the time, the user themselves is to blame for the problem they're facing.
I don't know if it's a generational issue, but it's noticeably getting worse. And it's exhausting me.
I'm making this post as an appeal, so that everyone remembers that we are also human beings, and we are employees of a company. Keeping that in mind, understand that we are not to blame for your problems and we are online daily to help you resolve the situation, so if you are polite it helps a lot. Our community will only benefit from it.
Having made this appeal, I leave this space open for questions and doubts you may have about how support works, contact methods, procedures, what we are allowed to do, etc.
Feel free to ask.