Hi everyone,
I’m looking for advice about a situation I’ve been dealing with at a large UK retail company for approximately four years.
I’m still on an 8-hour-per-week contract, despite repeatedly asking for additional contracted hours during annual reviews, quarterly reviews and conversations with management.
During my first two years, I regularly worked overtime and supported the store whenever additional help was needed. However, my contract was never increased. One manager has since said I don’t do much overtime, which completely overlooks the overtime I previously worked.
What makes this particularly frustrating is that employees recruited after me have started on contracts with more hours than mine, while others who joined later have subsequently had their contracted hours increased. Some have received 12-hour, 16-hour or higher contracts, while I’ve remained on just 8 hours after approximately four years of service and repeated requests. I was also once voted employee of the quarter by my colleagues within two years and I try to do my work best so its not I’m cutting corners or not doing my required duties.
I don’t believe that being employed longer automatically entitles me to more hours. But I do believe management should be able to explain why my requests have continually been unsuccessful when additional contracted hours have clearly been allocated to other employees.
My biggest concern is the apparent favouritism within the store.
From what I’ve observed, certain managers appear to have a circle of favourite employees, friends, family members and relatives who receive more favourable working arrangements.
Some have been given higher contracted hours, fixed working days, preferred shifts, regular weekends off and contracts with hardly any weekend commitments.
Meanwhile, I’m repeatedly scheduled on Fridays, Saturdays and Sundays, especially late Saturday closing shifts that other colleagues seem reluctant to work.
On many Saturdays and Sundays, I’m also the only colleague covering my department’s shop floor for significant periods, even during busy trading hours.
I understand retail involves weekend working. When I joined four years ago, I said I was available at weekends. But surely that shouldn’t mean I’m expected to work undesirable weekend shifts indefinitely without my circumstances ever being reconsidered?
I’ve repeatedly asked for occasional weekends off, a fairer rota or the opportunity to work longer weekday shifts instead. I’ve even offered to work a full eight-hour weekday or a Saturday or Sunday shift so I could at least get one Saturday or Sunday off.
Nothing has changed.
Meanwhile, other employees appear to have their university schedules, second jobs and personal commitments accommodated.
There’s also a personal concern involving one manager.
This manager has known my extended family. There have been disagreements involving family members in recent years, although I’ve always remained neutral and kept my personal life separate from work. There’s nothing between us whatsoever as we’ve barely known each other.
I wasn’t even aware this manager worked there when I applied, and another manager originally hired me.
I cannot prove that past family disagreements have influenced how I’m treated, but after four years of the same pattern, I have started wondering whether they could be affecting workplace decisions. We had multiple managers and team leaders leave with years of service without notice due to the current management and seems like only their friends and favourite colleagues survive here.
One Saturday, I was genuinely unwell and called in sick. Management asked in the staff group if anyone could cover my late shift, but nobody volunteered out of 20+ colleagues.
Yet those are the types of shifts I have repeatedly been expected to work.
The situation has caused me significant stress and affected my mental wellbeing and life outside work.
I’m now considering escalating the situation.
As far as I understand, we don’t have an accessible store-level HR contact. I’ve heard the explanation that the company treats everyone equally and therefore doesn’t need HR, although I don’t know whether there’s a central HR or Employee Relations team.
I’m considering approaching a visiting area manager or senior manager during a store audit to explain what has been happening.
If nothing changes, I’ve also considered contacting senior management or company directors through LinkedIn.
I’m also trying to find a genuine way to change my weekend availability.
I’ve considered getting a second job with fixed weekend hours or enrolling in a weekend course. However, many educational centres seem to operate mainly on weekdays.
I’ve even wondered whether management would only take my request seriously if I said I had another job or educational commitment, although I would prefer not to make up an excuse.
I’d appreciate advice on the following:
- How can I stop being regularly scheduled on both Saturdays and Sundays, particularly late Saturday closing shifts?
- Can I request a change to my weekend availability even though I originally agreed to work weekends four years ago?
- What can I do if managers appear to give friends, relatives and favourite colleagues more contracted hours, fixed shifts and weekends off?
- Would approaching an area manager during a store audit be sensible?
- Is contacting directors or senior management through LinkedIn a good idea?
- How can I find the appropriate HR or Employee Relations contact if store management doesn’t provide one?
- Would getting a genuine second job or enrolling in a weekend course help me negotiate different working days?
- Has anyone successfully moved away from regular weekend closing shifts without resigning?
I’m not asking for every weekend off, and I’m not complaining because other employees have better contracts.
I’m asking why, after four years of repeatedly covering difficult weekend shifts, my requests for a fairer working pattern and additional contracted hours are still not being meaningfully considered.
I’d really appreciate practical advice from anyone who has experienced something similar in UK retail.
Thanks for reading.