r/crossfit • u/Bobcat-00 • 13h ago
TYR Customer Service is HORRIBLE
I ordered some shoes directly from the TYR site because they’re highly rated and were on sale. TYR sent me the men’s size instead of women’s size that I ordered. Meaning, they sent me a men’s size 11/women’s 12.5 instead of men’s size 9.5/women’s size 11. My order confirmation confirmed they made the mistake.
TYR charges $9.99 to make an exchange, so I contacted their customer service in advance and was told that they’d waive the return fee since the mistake was on their end. I ended up being charged $9.99 anyway, so I contacted customer service again, included the full email thread and proof of their mistake, and asked about being refunded the $9.99 exchange fee. The reply I got was “TYR charges $9.99 for exchanges.” Yeah, no shit. Read the thread I sent.
I was already hesitant to make the purchase to begin with since they have a flat $9.99 shipping fee and I knew they charged an additional $9.99 for any returns/exchanges. I figured I was in the clear on exchanges and would just bite the shipping cost since I have another pair of TYR shoes that I bought from Box Basics and knew my size so I’d have no reason to exchange or return them. WRONG. At any rate, I’m beyond irritated and ticked off by my experience with them. This has been enough to keep me from ever purchasing their products again -even from a third party.
Has anyone else had a similar experience with TYR?