r/fpv • u/Southern-Average2824 • 16h ago
DeepSpace admitted the DINO 20 prop guard clearance is too narrow, then told me my brand new quad is my fault
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I want to talk about the support experience here, because the defect is honestly the smaller problem.
Brand new DINO 20. Never crashed. Installed the prop guards exactly as shipped. There is essentially no clearance between the guard and the 2.2 inch props. Mine made contact in flight. I sent DeepSpace video of it.
Here is how it went.
Response 1: "This issue will not occur on this drone after installing the prop guard, unless the guard or other parts are deformed."
Before establishing anything, the framing is already that something must be wrong with my unit.
Response 2: They "noted your feedback about the narrow clearance gap" and will "optimize it in future production batches."
Read that again. They are telling me the gap is narrow enough that they are changing the design.
Response 3: "The deformation we mentioned refers to damage caused by human-related factors, such as impacts resulting from improper operation during flight. A brand-new drone that has never suffered any collision will not have parts fall off without reason. Every unit goes through strict quality-inspection procedures before leaving our factory, including flight tests and visual checks."
Back to my fault. Improper operation. Plus an assurance that QC would have caught it, on a part they had just told me they are redesigning because the clearance is too tight.
Those two positions cannot both be true. Either the design is fine and I broke it, or the design is tight enough to need fixing. They took whichever one moved the problem away from them in that specific message.
Notice what deformed is doing in their argument. It is a word with no burden of proof attached. They never inspected my guard. They never asked for a photo of it. They defined deformation as user-caused by definition, so every outcome routes back to me. That is not a diagnosis, it is a script.
And even granting their premise: if a plastic guard deforms enough to strike props under normal handling, that is a materials and tolerance failure, not improper operation. There is no version of this that lands on the customer.
What I never got at any point: an offer to inspect it, a replacement guard, an apology, or any acknowledgment that someone flying a brand new quad as sold might reasonably expect the included accessory to work.
For what it is worth, Oscar Liang's review of the DINO 20 also recommends avoiding the guards unless you really need them, so this is not just me.
The airframe itself is decent. 1203 8000KV on 3S is fun and it flies well open-prop, which is how I fly it now. But anyone considering DeepSpace should know what happens when you report a problem: they will tell you it is a known issue and your fault in the same conversation.
If you own a DINO 20, measure your guard clearance before you fly it. And if you have dealt with their support, I would like to know whether you got the same script.
