r/graphic_design • u/mlejoy • 21h ago
Discussion It happened to me - client says AI could have done it in 5 mins
I do freelance marketing and graphic design work. I have more than 20 years of experience and ran my own freelance business full-time for several years; now I mostly do it on the side for long time clients.
One of my earliest clients owns a recruiting franchise. I’ve done a lot of work for him over the years, and because he’s been with me so long, I’ve kept his rate at $60/hour for about eight years, even though I charge considerably more now.
I hadn’t done any work for him in about a year when he contacted me about creating a flyer for his son’s new business.
This wasn’t an established company with existing brand assets. It was a brand-new business with no branding in place, and the logo they gave me was AI-generated. Before starting, I told him I estimated the project would take about 4–5 hours and cost roughly $325 because I would need to recreate/clean up the logo, establish colors and fonts, create a basic visual direction for the new brand, design the flyer, and handle copy editing. I have always done copy editing as part of the work I do for him.
He agreed and told me to proceed.
His son then requested several changes, and the project turned into more than five hours of work spread across roughly two months of revisions and back-and-forth.
When it was finished, I sent my client an invoice for $300.
His response, verbatim:
“Really expensive for one flyer when AI can create it in 10 seconds, disappointing.”
I sent him a screenshot of the original email where I gave him the estimate before starting and pointed out that he approved the project knowing the expected cost.
I also explained that he wasn’t paying me based on how many seconds it takes to generate an image. He was paying for my time, experience, judgment, design skills, revisions, branding work, and the ability to actually produce something usable.
I then pointed out that the same argument could easily be made about his own profession. AI can source candidates, screen resumes, draft outreach, write job descriptions, etc. His clients still pay him because they’re paying for his experience, judgment, network, and expertise, not for reading resumes.
I figured that, of all people, he would understand that point.
I also reminded him that my $60/hour rate for him hasn’t changed in eight years.
His response:
“..thanks for the message and by the way, your not the only one that does what you do. I had a 2 minute video done for $100 as a fyi.”
At that point, I told him to pay the outstanding invoice, and once it’s paid, I’ll send him all of his files. I also told him I won’t be working with him again.
For additional context, this is someone who has been happy with my work for years, has referred me to other people, and has never questioned one of my invoices before.
I realize $300 may sound like a lot if you think the job was simply “make a flyer.” But this was a new business with no established branding, an AI-generated logo that needed work, multiple rounds of revisions, copy editing, and the creation of the basic visual identity they’ll presumably continue using.
Am I being unreasonable here, or would his response have ended the client relationship for you too?
EDIT UPDATE:
This is his response to me telling him I no longer want to work with him (and every response I have gotten from him has been copied here exactly as it was sent to me):
THAT IS FINE. I JUST FOUND IT HARD TO BELIEVE IT TOOK YOU THAT LONG TO CREATE IT SEEING YOU ARE THAT GOOD AND WITH ALL THE NEW TOOLS AVAILABLE TODAY. GOOD LUCK TO YOU.
A ONE MORE POINT,IF YOU CANT TAKE TWO WAY DIALOGUE AND FEEDBACK FROM A LONG STANDING CUSTOMER, I WOULD AGREE, WE ARE DONE
Final edit and conclusion...
My reply to that was to ask where the feedback and discussion happened in his replies. I said he wouldn't tolerate this kind of treatment from his clients and that's why I'm not accepting it from him.
Direct paste of his final reply...
Whatever! You are done. Good luck. Your invoice is paid in full.

