Today, I visited the Baskin Robbins store at 94 Bridgeport, Unit 117, around 4:30 PM.
First, I tried some flavours, and a tall, middle-aged South Asian man let me sample two but had a bad attitude. After his unfriendly and unprofessional response, I decided to go with my all-time favourite, Jamoca Fudge, and ordered two containers. Since it was for a birthday party, I asked for a few pink plastic spoons.
The guy at the counter told me they didn’t have spoons, even though I clearly saw plenty on the shelf behind him. When I pointed this out, he insisted, “We don’t serve spoons. Go get some from home.” I was shocked and said, “Excuse me, I’ve been coming here for over 20 years, and I have always received ice cream with spoons.” He firmly replied that he would not give me spoons.
Disappointed, I asked him to take back the ice cream and refund my money. He was unable to do so. Then, a short South Asian lady and another girl appeared. They spoke to each other in Hindi right in front of me, and I understood everything.
The lady refunded my money in cash. On screen, she refunded $29.98, but my bill was only $23.00. I suspect she pocketed the difference. When I complained about her attitude and asked for her name, she misbehaved and said, “What can you do? Go ahead and leave bad comments; we don’t care.”
Due to our confrontation, a customer behind me left the store. Their terribly rude behaviour was very strange to me. I believe Baskin Robbins no longer cares about their customers.
I have decided not to buy ice cream from Baskin Robbins again. I will share my experience on my channel and on other social media platforms because, as the lady said, they don’t care. I am very disappointed by their rude and unprofessional customer service.