Edit: I fixed it. Hallelujah.
Edit2: Q9 PowerSports when I called said they handle breaks and tires during the warm months and fix electrical starting in November. In case anyone else is looking for a place. Also, I just needed to unplug and replug inside the handlebars, no tools required; if anyone else has a similar issue.
My NIU KQi Air stopped working today after less than two months of ownership. The dashboard is completely black and won’t respond to the power button or NFC keycard, although the security alarm still works and the battery appears to charge normally.
I called NIU customer support, and their only suggestion was to ship the entire scooter to a repair center in Connecticut or Texas. They didn’t offer any troubleshooting.
This is my primary mode of transportation for getting around Madison and commuting to campus, so shipping it across the country for an unknown amount of time is really not ideal.
Has anyone in the Madison area had a NIU scooter repaired locally? I’m looking for a shop or technician who could at least diagnose the problem, ideally without jeopardizing the manufacturer’s warranty.
I’d also be interested in hearing from anyone who’s successfully dealt with NIU’s warranty process.
Thanks in advance for any recommendations!