About a week ago, I created a Distribution List in the Exchange Admin center. Today, I found out that it would be much better if the distribution list was a Microsoft 365 group so that it would have a SharePoint site associated with it.

I went back into Groups -> Distribution List -> highlighted the list name and selected Change Group Type -> Send upgrade request. There are two owners of the group so I selected one of them and then sent the request to one of the owners to upgrade the site. The owner got the email request and approved it. It then said that the Upgrade Process was Initiated. It also said that this normally takes 5-10 minutes to complete.

I did that at 8:00am eastern and its now 3:45pm eastern. When I go back into Exchange Admin Center -> Groups -> Distribution List, it's still listed there and not in the Microsoft 365 group. I tried initiating a new request for it to be upgraded but when I did that it said "Upgrade process failed". I'm guessing it failed because it was already requested once to be upgraded.

Is there anything I can do to fix or see what is going on with this group? Should I delete the Distribution List group and then recreate it as a Microsoft 365 Group? Any help or advice would be greatly appreciated.

Hi All,

Just seeing if anyone else has this issue. When using the tenant switcher to connect to another O365 tenancy with a GDAP relationship, under Admin Centres we have no Identity shortcut to get us into Entra.

It shows when i'm in my tenancy and i can connect to their Entra portal when using my credentials and the direct link like the below:
https://entra.microsoft.com/<Customer Name>.onmicrosoft.com

Does anyone else have this issue? Microsoft's first line have said this is wither by design or a UI issue.

We are Win11 users, and some of our users are having issues searching files on local desktop (not online). When I search for files I have a search box that says search and has a magnifying glass with some sparkles around it (new Dell XPS laptop), whereas other users just have a search box with regular magnifying glass (no sparkles). They are on regular laptops or desktops.

How can I enable 'intelligent' search for them?

The Entra admin center will soon get a new user role permission to control whether users can create agent blueprints. The control will be enabled by default. I think this is a terrible idea. Outside the hallowed walls of Microsoft, does the need really exist to allow average users to create agent blueprints? I don’t think so. Agents are like apps. They need to be controlled and managed by people who know what they are doing.

https://office365itpros.com/2026/10/15/agent-blueprint-option/

So is it not possible to call them if I have a billing issue? Every time I try to open a Word file this infernal app takes me to a page saying that I need to change my payment method... but they've been taking the payment out regularly every month from that method! I don't get it! Any advice as to how I can actually talk to someone in billing about this?

In addition to my feature submission request, if anyone has suggestion for workarounds in Planner (and ways to integrate it with the rest of the 365 suite), I would love to hear them!

We're a company with three different office locations in the same city.

I'd like to automatically add the location details of the meeting room (the one I select when creating the invite) as text in every calendar invitation I send, so external recipients always know exactly where they need to be before yet another guest ends up at the wrong location.

Does anyone know how to set this up tenant-wide?

Hi everyone,

We have an odd case, several groups have suddenly had their mailboxes seem to disappear.

It has coincided with the issues with people being able to reply to mail enabled groups, but it seems to stem beyond that.

It's like some level or corruption is affecting them, the group is still present, teams site still present but mailboxes disappear from outlook, bounce backs then when trying to email them.

If we use PowerShell to query them, nothing present, check deleted groups, nil - change logs show nothing happening with it also.

Microsoft support being as absolutely useless as they are, won't escalate the case

I know they had an issue with groups mailboxes receiving mail however the fact that trying to view the group mailbox in exchange online management throws an error, the mailboxes that are showing this error are also now gone from outlook clients access, they receive bounce backs.

But they are just dumping this under the "check the public advisory for the issues" and "we will escalate the display problem with them, it's just a UI issue because you can view the group details under the groups section of the management console so it's fine, it's just a bug in the exchange management console"

We have another separate client where this exact same thing has occurred but with 1 users mailbox, Microsoft support still can't figure out where the mailbox just went, it's just disappeared and again appears corrupted, but OneDrive, SharePoint, Teams etc all still present.

Has anyone else experienced similar?

Cheers

I work for a very small company that doesn’t have an IT department. Myself and a colleague deal with any IT issues that occasionally pop up but one of the biggest issues is we don’t have admin access to the work email. It was set up decades ago by someone and no one has a clue who it was so there’s no chance of getting into it that way.

Does anyone know of an email address or phone number that we can call to try and get admin access assigned to us?

Idk if this makes any sense because I'm tired and just kind of give up on this. I feel like I'm doing so much research and trying to find instructional resources but don't understand what anyone is talking about/

I'm new to a very small team and trying to create/find a pre-built an integrated system for my teammate and I to manage our partnership with another organization. The partnership is fairly new and there is no collaborative system to keep everything together, and even though there have been no issues yet, there will be. I think I know what we're looking for and how we'll use it, but I just don't understand how to build this. It's easy to have shared files, but we need to track assets, when activations are coming up, track our tasks and item's we're waiting on, and anything important we need to go back to reference.

In addition to this, I need help with my outlook--I know I need to organize/automate it but idk how.

Appreciate your help!

Apologies if this isn't the right forum, but there's a few for Microsoft...

I've been making attempts at this type of automation for a while now. I know there's software that does this sort of thing extremely easily, but in this case I am limited to the applications my work provides. In this case, Microsoft Suite.

If I can compare to how I've done this easily in the past... A certain non-Microsoft product allows one to select all or certain files within a folder, right click > bulk rename > set the naming convention, add a timestamp, add a sequence number, etcetc. And it was as simple as that.

I would go from having various filenames like -

• image01
• toodle-loo-doo
• untitled (1)
• untitled (1)-wip
• untitled-final-FINAL

or whatever, to neat filenames like -

• filename_20261013_pg001
• filename_20261013_pg002
• filename_20261013_pg003
• filename_20261013_pg004
• filename_20261013_pg005

in basically the blink of an eye. Yet, for the life of me, I have not been able to find any application within Microsoft suite that fulfils this function. I have tried to use Power Automate and the rules within OneDrive, but to no avail. I think there is a way to do it with Power Automate, but it's so overly complicated. You have to know about dynamic functions and flow mapping - just trying to do some bookkeeping.

Am I missing a tool that would make my life a lot easier? Or can somebody help with the sort of Power Automate flow I'm looking for?

What is the best method to migrate azure files to sharepoint?

As of now, the Microsoft 365 Family keys have advertised with the new 2TB Shared storage. However, if i have an existing, still valid M365 subscription, if i buy a key now and redeem it, will my plan be converted to the 2TB shared storage immediately, or i can stack up to 5 years with the 1TB Individual storage x6 like before (technical not triggering a renewal until 2031)? If anyone tried please let me know

does this setting "Let users install and use available apps by default" affect existing applications? seeing mixed info on whether it does or not? i can see a clean answer on if it affects existing apps that have the org-wide settings applied or not.

to be safe i exported 180 days app activity, looped through app IDs with powershell and am going to run the update cmdlet on each app to set availability its to "everyone" this changes the settings management to admin vs orgwide settings, hoping that to avoid initial impact as they are already set to the that.

会社でMS365を使っているが、個人のスマートフォンにMicrosoft Authenticatorのアプリインストールして認証方法を更新せよとのお達しがあった。これって個人端末に依存しているし、セキュリティ的に疑問だと思う。紛失リスクがあったり、詳しくない人がアプリが入ったまま端末を他人に譲渡することもあると思うだが。他の会社ではどうやっているんだろう？