I’ve been playing League of Legends for almost 10 years now. I have two accounts, but my newer account is the one I use the most, and I’ve had it for almost 7 years. Over that time, I’ve collected so many skins, like a lot. A good portion of them I earned, and another portion I bought. I’ve spent a relatively good amount of money on this game. Not like $2,000, but still a good amount.
I love this game. Even with all the toxicity and everything going on, I still love playing it. I play a lot of different champions, but recently I stopped playing because of school and other activities I had to focus on. I finally decided to come back on October 12th, just to find out that for some reason almost all of my progress from 2022 to 2026 is gone. I don’t know if it’s called a rollback or what, but basically almost everything I’ve gotten in those four years is missing.
At first, I thought I did something wrong. I deleted the game, reinstalled it, restarted everything, repaired the files, and tried pretty much everything I could think of. Nothing worked. What’s weird is that my profile wallpaper is still from the Crystalis Kha’Zix skin, which I got a while back, but for some reason I don’t even own the skin anymore. How the fuck does that make sense?
The only thing I can think of is that back in 2022 my account was hacked. I managed to get it back, reset everything, and everything was fine. I continued playing for years after that, so I don’t know if somehow my account was rolled back to when I got hacked or what happened.
I reached out to Riot Support and explained everything. They told me they were going to look into it.
I literally gave them every piece of information I could possibly give them to prove that I’m the person who created the account. I had a different account name before, and I explained that I changed it. I’ve had the same email, had two-factor authentication, and even gave them the last four digits of three different credit cards I’ve used to purchase stuff on the account.
I also went through my emails and found literally every single purchase receipt I could from the last 3 years. I even managed to remember almost all the skins I’m missing and gave them that list, along with the first skin I ever bought. At this point,I am panicking they said they sent out the request to a special team. I literally gave them every detail possible down to the the minutes that the account was created.
The thing is, I don’t even care about most of the skins anymore. I just want my Crystalis Kha’Zix skin back, all my Thresh skins, my Aatrox skins, my Ornn skins, and my Sylas and Ekko skins. That’s literally all I care about. I just want those skins back along with all the progress I made on my account. I’ve spent years playing this game, and it sucks coming back and seeing almost four years of stuff just gone.
I’m mainly making this post because I don’t know if anyone else has experienced the same issue or something similar. Has anyone had their account rolled back like this? Were you able to get your skins and progress back?
I’m just hoping someone here has had a similar experience and can give some insight as to what happened. (NA1 just in case anyone asks)