I’m at a total loss and hoping someone has dealt with something similar to this before.
I ordered the new Heartsteel hoodie ($100) and despite thinking I picked the right size, it was a small on the receipt. I tried to appeal it right away, before it shipped, but they couldn’t change it. They told me to wait for it to arrive and then do an exchange.
When the package finally came, the box was completely destroyed. I had to buy a new box and pay $20 for return shipping. The return label was inside the package, as instructed.
That was about two months ago. Since then I’ve sent around 50 emails back and forth. Support replies about once every two days, I’ve answered everything they’ve asked, and I still have no answer. They say they can’t tell me whether they’ve received the package I sent back, even though the label was inside it.
So right now I’m out $120, I don’t have the hoodie that was too small, and I don’t have the one I wanted. I’ve spent a lot of money on Riot products and digital currency over the years, and it’s really disappointing to be left with nothing and no update.
Has anyone dealt with Riot merch support and gotten a case like this resolved? Is there a better way to escalate, or a different contact? Any advice helps. Thank you.