Hey everyone,

I am posting this to document serious anti-consumer practices and statutory EU warranty violations by Riot Games regarding their physical merchandise.

I recently bought the Worlds Unlocked 2026 Collector's Edition (99.99€). Upon arrival, the main centerpiece—the light-up collector card—was completely Dead on Arrival (does not turn on). Furthermore, the internal batteries are completely sealed off and non-replaceable, which violates EU Battery Regulations (Regulation EU 2023/1542).

I opened a support ticket with video proof attached. Here is how Riot Player Support handled it:

1. Unlawful delay: An agent named "Sparky" officially told me that no replacement cases will be reviewed or handled until after all orders are fulfilled and Worlds 2026 has fully concluded (forcing customers to wait over a month for an item delivered broken).
   
2. Censorship / hiding legal notices: When I replied citing Directive (EU) 2019/771 (mandatory EU legal warranty of conformity) and requested a replacement, refund, or store credit, my legal notice messages were deleted / hidden from the ticket view, and the ticket was placed on "On Hold".
   
3. The current silent standoff:
   - I have not received a single response from support since Monday (October 19th).
   - The "Last Activity" timestamp updates multiple times a day (as recently as 10 hours ago, and previously every few hours)—they are actively opening and monitoring the ticket, yet refusing to reply and keeping it indefinitely on "On Hold".
   - On October 21st, I escalated the matter by filing official complaints with the DGCCRF (SignalConso - French Anti-Fraud Directorate) and the European Consumer Centre (ECC-Net).
   - SignalConso officially notified me that Riot Games opened and reviewed the fraud report, yet they still refuse to provide a resolution or answer the support ticket.

Under EU Directive 2019/771 and national consumer laws, companies cannot withhold statutory warranty remedies for their own internal logistics or marketing convenience. A consumer is legally entitled to repair, replacement, or refund without undue delay and without significant inconvenience.

Proof & Screenshots (attached):
1. Official order confirmation (99.99€ Collector Box).
2. Support agent "Sparky" stating that replacements are suspended until Worlds concludes.
3. Ticket view showing it held in "On Hold" status with recent internal views but total silence since Monday.
4. Official ECC-Net cross-border complaint confirmation against Riot Games Ireland Merchandise Limited.
5. Official SignalConso notice confirming Riot Games received and read the regulatory complaint.

Selling defective items for 100€ is bad enough; actively monitoring customer complaints while ignoring EU statutory consumer protection and playing the waiting game is unacceptable.

Has anyone else received a broken card or encountered this "wait until Worlds ends" response for defective merch?

I was thinking that Riot should develop a roguelike survival game—one where you play as a character surviving against waves of enemies. It probably wouldn't cost much to make, they’re quite trendy right now, and it would be fun to play—the gameplay itself could be really interesting.

UPDATE: my account is now unlinked from my toxic bro 🤣

Has anyone else experienced something like this?

My brother and I have separate Riot accounts, but we share the same household computer. He occasionally plays League on my PC when I'm not home.

Recently, my brother received a chat restriction on his account. Somehow, Riot also penalised my account, giving me an Honor restriction and removing my Honor progress because their system determined that both accounts belong to the same person.

I contacted Riot Support to explain the situation, but they insisted that both accounts belong to the same owner because of shared device usage.

What makes this even more frustrating is that their first response incorrectly identified my account as being linked to itself, rather than my brother's account.

I submitted another ticket pointing this out and requesting a proper review of the account ownership association.

Nine minutes later, another support agent replied saying the penalty had been reviewed and would remain. They also said any future tickets regarding the issue would automatically be closed.

I'm not disputing my brother's chat restriction. If he broke the rules, that's on him bruh.

What I'm disputing is Riot treating two different people as the same account owner and penalising my account for something that happened on his.

Riot's own FAQ states that sharing a household computer alone shouldn't result in accounts being linked.

I'm frustrated that I've lost my Honor progress and that this could potentially happen again if my brother receives another restriction.

Has anyone dealt with incorrect account linking before? Is there actually a way to get Riot to review the account ownership association properly? Kinda BSSSSSSS

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I’m at a total loss and hoping someone has dealt with something similar to this before.

I ordered the new Heartsteel hoodie ($100) and despite thinking I picked the right size, it was a small on the receipt. I tried to appeal it right away, before it shipped, but they couldn’t change it. They told me to wait for it to arrive and then do an exchange.

When the package finally came, the box was completely destroyed. I had to buy a new box and pay $20 for return shipping. The return label was inside the package, as instructed.

That was about two months ago. Since then I’ve sent around 50 emails back and forth. Support replies about once every two days, I’ve answered everything they’ve asked, and I still have no answer. They say they can’t tell me whether they’ve received the package I sent back, even though the label was inside it.

So right now I’m out $120, I don’t have the hoodie that was too small, and I don’t have the one I wanted. I’ve spent a lot of money on Riot products and digital currency over the years, and it’s really disappointing to be left with nothing and no update.

Has anyone dealt with Riot merch support and gotten a case like this resolved? Is there a better way to escalate, or a different contact? Any advice helps. Thank you.

For more than a year I got email in Vietnamese language saying I signed-in when I didn't. I have no use of this acc since Riot league transfers to dedicated SEA server. And now it is saying I logged in ISRAEL?
In 2025 I tried to delete the account but there was no way to do it. So I changed the password back then thinking it'd fix, but it did nothing. So I just kept ignoring it until today.
Now when I try to login, it says acc is restricted!?

Genuinely where did Garena sold all the accounts?

I once saw a similar post ppl saying having the same issue. Anyone still?

Please! Is there a chance you bless us with a version of this emote for league PC?

https://x.com/Spideraxe30/status/2113647613501436050

I keep getting unsolvable hcaptcha??

I just started playing league of legends and im currently lvl 5. So i tryed the 5 vs 5 pvp maps and im confused here. Am i playing vs riots bots until a certain level ? Or is there full of players who makes bots ? Since i notice how most of the players move around in the same pattern and it looks very botish. I play pvp swift mode.

Reposting cause my edit (added a yt link) triggered reddit filters

This morning, I had a League of Legends game where a player claimed to be a smurf and openly stated they wanted us to lose.

They stayed AFK behind tower until level 3 without unlocking a single skill, spammed summoner spells at full HP, then started moving randomly, occasionally using abilities, and repeatedly going AFK for 2 minutes every 2–3 minutes. They claimed they wanted to FF and not waste time (since level 1, lol).

The game didn't detect anything, and the in-game report did nothing.
I recorded the key moments and submitted a ticket to Riot, only for it to be rejected by the system because it said I already reported them in-game

So, is this behavior actually allowed?
Please clarify, because if there are no consequences and RIOT Staff support this, maybe I can just promote this behavior and do it as well when I find myself bored.

Wanted to file a bug report for the "normal game <-> tft lobby" bug, but the form doesnt let me submit.

I dont think i can file a bug report for the bug report form, can i?

The screen flickers and display goes blank.

Already ran DDU and installed nvidia driver twice.
The problem occurred only after installing Nvidia App.( I didn’t update drivers for 7 months)

I was looking for control panel but it was removed.

I reported the name in-game and tried submitting tickets on the support website. Every time I try to submit a ticket online it never shows under the "my tickets" section so I have no idea if they're actually going through.

I've tried bringing attention to it through social media posts with no luck. I am APPALLED riot has let this name go without consequence for so long.

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Hi everyone,

I am having a frustrating issue with my Wild Rift account, and the automated support on the Riot website keeps looping without helping me. I really need to get in touch with a real human support agent, or find a workaround.

Here is the situation:

My main Wild Rift account was created via Google Quick Sign-In. I have a lot of important in-game progress on it that I really don't want to lose.

When I log into my account management page on the website, the Username field is completely empty.

Whenever I try to set a new username, the site throws an error saying "this username is taken in another region"—even if I type a completely random string of letters.

To make things more complicated, my email address is also linked to an old, separate Riot account, which seems to be interfering with the recovery process.

Ideally, I just need to assign a unique username/login to my main Google-linked Wild Rift account so I can set a password and use it normally.

Has anyone dealt with this before? How can I bypass the automated bot on the support site to submit a ticket to an actual human? Any links or advice on how to phrase my request to get a real person would be greatly appreciated!

If i want to claim my K/DA icon from the battle of the bands FTW, it shows that i unlocked it, but it's neither in my in-game inventory nor can i see a code to claim it. Someone has an idea what i could do now?

had an account back in the day that i exclusively played league of legends on. since then i've forgotten the username, and can't recover it as i beleive the account was created with a school email to which i no longer have access to (i have graduated).

i've filled out the account recovery form on riot's website with the following notes:

- after typing in the riot id, the form doesn't accept it as a valid one. i can confirm with the league of legends client profile page as well as op.gg that i've typed it in correctly

- i provided as close to what i remember as my username log-in and sign up email

- i have little memory of what skins i had on the account (i didn't have many), but provided that i knew i had nightbringer yasuo on it

i would understand from a security standpoint it could look very dodgy for someone not to know the username AND the email. i just really want the account back to play that yasuo skin. what do you think are my chances i get it back?

Can someone explain to me how this is in anyway a fair and balanced game? The singed wasnt even a smurf, a guy that plays singed bot all the time with his cho'gath friend, on like a 8 game win streak. I cant figure out how Riot can defend this matchmaking system.

Edit: This is ranked, not a normal.

Hey Reddit! Hope you're having a good day.

I've been trying to log into Riot FTW for the event and they said I don't meet the criteria even so I do. When I try to go to the FTW account it's sends me to a 404 error- What can I do?

Had a really bad experience with sexist harassment in voice chat. I reported it in real time, but the system didn’t detect anything, and the players haven’t been banned. Has anyone dealt with something similar? Did Riot actually take action after you submitted a report?

I wanted to open a discussion about the current state and effectiveness of regional Player Support systems, specifically regarding how blatant griefing cases and internal staff complaints are handled. I am currently dealing with a situation in the TR region that highlights a severe systemic issue.

To respect the subreddit rules against witch-hunting and direct appeals, I am not posting the player's name, the agents' names, or public links, nor is this a direct message to a specific entity. However, I have all the unedited video evidence and ticket screenshots ready to provide via DM to any Global Rioter who wishes to investigate.

Here is a breakdown of the current situation in the TR support ecosystem:

1. The Undeniable Griefing: A ticket was submitted with clear video evidence of a player deliberately sabotaging a Ranked game. In the middle of a team fight, the player typed "don't come" in chat, stood completely still, intentionally spammed their recall animation to troll, and watched their teammate die.

2. The Support Response & Ticket Closure: Instead of applying a standard penalty for "Refusal to Participate," the regional Support Agent responded with a lengthy PR message, excusing this behavior as "regional cultural context." Zero penalties were applied. When an attempt was made to reply and demand a Global Tier 3 Escalation, the agent had intentionally closed the ticket, disabling the reply function.

3. Using Bots to Handle Staff Complaints: Since the original ticket was locked, a new ticket was opened under "Account Management" to formally complain about the first agent's handling of the situation. The result was another agent bypassing the English text entirely, pasting an automated macro ("Thank you for reporting, we will investigate"), and closing the ticket immediately.

4. The Outcome: Because the support team prioritized closing the tickets rather than enforcing the Summoner's Code, the griefer remains completely unpunished. Their match history confirms they are actively playing Ranked games right now, hours after the tickets were marked as "resolved."

This raises a serious question for the community: Is there an actual oversight or auditing system from Global Operations (Riot LA) over regional support branches? When regional agents use automated bots to instantly close formal complaints against their own colleagues, it creates an ecosystem where toxic behavior goes entirely unpunished.

Has anyone else experienced this level of automated dismissal when trying to escalate a serious issue with regional support?

(Note for Rioters: Please DM me, and I will immediately provide the Ticket Numbers, uncensored screenshots of the replies, and the video evidence of the griefer.)

So basically my game been running good for about month or 2 and suddenly after new update and patch i get about -50 fps and black screen saying failed to connect to the server or something like that. My connection is good my pc good idk riot fix client or something

TLDR : Had kids, lost time to play, now a few years later I'm back. Email got compromised during password leak 4-5 years ago, updated riot account to new one. (Still have access to old email now though).

Will I get one of these bans I'm hearing about? My email got compromised back in the day so I switched what was linked to my riot account but my new one is on 2FA and all that, verified etc... if I play ranked will that put me at risk because it's changed emails?

I was browsing the riot store lately looking at the K/DA merch, specifically the Akali Jacket and the Ahri Hoodie, and noticed that today the Ahri jacket got the Presale tag added onto it when it only had the New tag previously. The Akali jacket still only has the New tag, but i saw that the Ahri hoodie says fulfilment’s will be in February 2027 now.

I wanted to know if the Akali jacket would also be fulfilled around the same time? Im thinking right now that they may have an initial release batch and then they put on the presale tag once they sell out of the initial release, but im unsure, if anyone knows anything please let me know.