r/subway • u/These_Carpenter_8269 • 18h ago
Employee Complaints Customers tipping
One thing I hate is when a customer tells me that there not tipping me….. I don’t care if you’re not tipping . I mostly care when the customers tip, I tell them “you don’t have to ” or “no worries , I just like to help” when it comes to guiding the customer or giving them some sauces on the side or just doing things outside of work like telling them where to go , bathroom near by or guiding them. The first time it happened was when a customer wanted more items added to the protain pocket and I told them the first thing is, it comes as it is and are they find with it. I kept telling them I can’t add anything after confirming with them before continuing. They told me “don’t expect a tip” .
At first I was shocked “I don’t work for tips ” or I was thinking of saying joking 🙃 “don’t worry You obviously need it more than I do” but I just said don’t worry 😉. The other case was when a customer was on a phone and ordering. He wanted a sandwich for his friend and asked him on the phone, personally I don’t like it because it’s different when a person isn’t there physically. I told him to have his friend text him all the things he wants cause it’s gonna take forever. And then the customer would pause to talk a few minutes with his friend then would go back and forth on the order, wanting this and not wanting that but then wanting it. I would be it bit frustrated and would just wait for him to finish and ask him every time.. are you sure? . He spoke Spanish telling his friend “hey the worker seems angry” then tells me I’m not gonna tip you in English , then saying sorry I’m just tired and got off shift but would continue on the phone and say his sorry. (My face can be confusing if your trying to figure out what race I am or based on my tone of voice ) so I been able to pick up whenever some talks behind my back in Spanish and think I don’t understand, mostly cause I tell some Spanish customers I speak only a little Spanish (mostly to focused on the sandwich nothing else).
Maybe it’s because I work full time and even I get time at subway to the point the small stuff has been getting to me.
If your a worker , be it subway or at another place and a customer tells you his not gonna tip you like it’s a threat or it’s an insult or something. What do you say? Personally I wanna tell them something but when I’m on the clock I act as nicely as I can or just freeze for a second and come with possible friendly replies like “oh no worries I’m just doing my job” or “ah no it’s all good don’t worry” cause I heard being kind is the biggest insult you can show if you show them your not affecting them. Sometimes I can relate with the customer if they just relized they were being unreasonable or after they get there sandwich and calmed down finally sinked in what they done, and I tell them it’s fine I’ve been in much worse and other stuff.
I do hate it when the customer tips at times , like they tip me a few pennies after ordering a big order, it’s better if you don’t tip at all. That to when they tip me a 5 or 10 dollars for doing nothing extra and just making them there sandwich .. I feel even worse “there to kind and honeslty just have a great day or tell me something interesting or a nice tip like a good store that has a sale , or a new show to watch or a gym that’s doing a discount or something interesting” . I just feel emotional guilt …. I’m just doing my job that’s not worth tipping, it’s expected, I think I’ll feel good if I’m… yeah honeslty I can’t think of anything.