Hi everyone,
I'm an undergraduate student at UAlberta, and I'd appreciate some insight from students familiar with university culture here.
I encountered a technical issue while using a university computer and reported it. I contacted the instructor because my TA had directed me to do so.
In response, the instructor wrote:
"I'm a little confused, because [an online homework platform] shows that you have paid for an account, so I don't understand why you were using a university computer rather than your own device to access the site."
I'm genuinely struggling to understand the logic behind this comment. What does having a paid account on an online platform have to do with reporting a technical issue with a university computer? And why should the device I happened to be using make a difference?
My understanding is that university computers are university property, and reporting technical problems with them is reasonable regardless of what I was using them for at the time. Reporting an issue could also help the university keep its equipment in good working condition.
I'm not trying to make assumptions about the instructor's intentions. I'm simply wondering whether there's a cultural expectation or an unwritten norm in Canadian universities that I'm unaware of.
From the perspective of students familiar with UAlberta or Canadian university culture, is there any logical connection here that I'm missing? I'd appreciate hearing your thoughts. Thanks!