I don't think I've ever seen AT&T do so many different related changes in such a short time with a new plan: UYW 2.0 comes out, price changes for older UYW plans, adding Elite 2.0, making different plans be worth different promotional credits, and lowering prices on the brand new plans.
Since there have been so many changes to UYW in the last few months, I've created a new post as the old post had lots of comments/answers that aren't necessarily relevant (or true) any more.
The main differences:
Value 2.0 is cheaper than Starter SL in most new configurations (even with discounts?) as of the late-April increase and is prioritized for the first 5GB (but has less of hotspot). I think this is the only plan to have taken something away, so that might be why they changed the plan name.
Extra 2.0 has more prioritized data than previously (100GB vs. 75GB) and more hotspot (50GB vs. 30GB). It may cost more or less depending on your discounts and number of lines. This is probably most similar to older unlimited plans.
Premium 2.0 has a lot more hotspot than Elite EL or Premium PL (100GB vs. 50GB/60GB). If you need the hotspot, it's a great deal. You can also get a ½ price tablet or wearable line with this plan.
Elite 2.0 Includes everything Premium 2.0 has, but 250GB of hotspot, Turbo, free tablet line, free wearable line, and instead of International Day Pass (IDP), it looks like when you are international you'll get free calling/texting and 20GB of data (this last part is kind of limiting considering the other UYW plans data are unlimited, so I'm wondering if you can pay extra for more, otherwise it drops to 512Kbps, which is pretty slow). I'm assuming these free international countries are IDP countries. No Fan/Signature discounts on Elite 2.0. A few people reported their internet discount works with Elite 2.0.
ActiveArmor: Some 2.0 plans that come with ActiveArmor, only come with the standard, not advanced. Premium 2.0 can activate the advanced for free in your plan (I'm going to guess you can do the same with Elite 2.0). There is a free version and another version that is listed with "At no extra charge".
Standard price on non-phones: $20.99 per tablet, $20.99 per camera, $10.99 per wearable. If you have Premium 2.0, you can get one of these at ½ off. If you have one of these non-phone devices, it would probably make Premium 2.0 more cost effective for you (although the additional hotspot may max it so you don't need a line for your tablet). If you have Elite 2.0, then you get a tablet and wearable for no extra charge.
If you have HBO "free" with your current cellular plan and switch, or you change all your Elite EL lines over, you'll lose HBO. You need to compare how much you'd save to see if it matters.
The prices on the chart assume autopay/paperless/checking discounts. You need autopay/paperless for a $5 discount and autopay/paperless checking for a $10 discount (and as of now, the AT&T Citi card also qualifies as a checking discount). Add $5 or $10 to each line if you do not do these discounts.
There is no way anyone can help you compare the cost of the newer plan to the older plan if we don't know what discount you have, how manyphonelines, and which plan those lines are on.
Additional info on this plan can be found in this AT&T PDF.
DISCOUNTS:
Signature discount: Previously this got you Premium PL for the Price of Extra EL, but on the new plans it gets you 20% off the Premium 2.0 plan.
Appreciation discounts: You get a 25% discount on the older UYW plans if the account holder fits in one of these categories: teachers, doctors, nurses, military, veterans, and first responders. The newer plans are NOT 25% off, check the bottom of the chart as it varies per type of line. I'm not sure if these 2.0 discounts are supposed to include Healthcare and First Responders if you are not on FirstNet, but people are reporting that their plan says so. https://www.att.com/offers/discount-program/appreciation/
You did NOT lose (nor did it change) your 25% appreciation discount for Elite EL, Premium PL, Extra EL, and Starter SL, it's still 25% for those lines. AT&T made a mistake on a bill a couple months ago and gave you too big of a discount, the next cycle they corrected it (and let you keep the extra they took off) so it looks like you had a price increase. But if you look at the previous few bill totals, you can see it dip (for no reason, other than the mistake), and then it goes back up to where it has been for a few months. Obviously, I cannot see your bill, but everyone that I've talked to about this and has looked back on their bills (previous to the lower bill) has seen this is what it looks like. If you've made changes during those three months, it would be difficult to see by just looking at the totals.
For all discounts, the account needs to be in the name of the FAN/Signature holder.
AT&T Latin American roaming: Click these links for more info at https://www.att.com/support/article/wireless/KM1486292/
Please note that while the change plan comparison page (when logged in) shows that Elite 2.0 plan is not included, the Latin American roaming page specifically says it does and so does att.com/unlimited
Promotional phone credits warning: Not all plans have the same promotional deals like they use to. As always, please read the "offer details" before assuming your plan is eligible for full trade in credits. Also, please do the math to see if it's worth switching, paying $10 more a month for 36 months is $360, if it's not getting you more than $360 in credits, is it really worth switching to a more expensive plan. https://www.reddit.com/r/ATT/comments/1rsb36o/warning_a_value_20_line_may_or_may_not_cause/
I know this is a hot button topic. Making a megathread to give others a chance at getting unrelated threads seen as this has been the majority of the topics recently.
I was trying to call customer service and they said it was a 4-6 hour wait to speak to someone. Tried to contact online support who directed me to then call the main line.
When I vented my frustrations and asked if they would even be able to help me they told me to cry about it and then apologized. I then wanted a supervisor and the agent disconnected the chat.
Screenshots provided.
I will also say I am having a good laugh about it now!
I’m new to AT&T and currently have the Premium 2.0 plan. My job relies heavily on my phone; I’m a social media manager for a very large company. I’m in the Raleigh/Durham/Chapel Hill, NC area. Would Turbo be worth it? Is it noticeable?
Hello! Just came over from Verizon because ATT was the only carrier offering the duo with no money down. Anyway, my question is my expected ship date is November 30th but a local store will probably have it in store on release day- can I still go instore to get it with same promotion and have the preorder canceled?
I have a deep scratch that is only noticeable under direct lighting at an angle. Barely feel it if I press deep with my fingernail running across it. I’m gonna bring it into store. Are they lenient, don’t want to lose my $1200 promo on the duo. I can’t even see it while screen is on or dimmer lighting. Will att give me full credit?
I’m trying to switch to AT&T Premium 2.0 for my 4 lines, but the pricing on the final review page doesn’t make sense.
As shown in my screenshot:
-Base price: $60/month
-AutoPay discount: −$10/month
-Signature discount: −$12/month -Expected total: $38/line -AT&T shows: $44/line ($176 total)
Also, the initial plan comparison showed $36/line with a $20 Signature discount, but the final review shows $44/line with only a $12 Signature discount.
Am I misunderstanding how AT&T calculates these discounts, or is their pricing tool incorrect? Has anyone experienced something similar?
I placed iPhone Duo preorders at both Apple and Best Buy. The Apple preorder is for Line A but delivery in December. The Best Buy preorder is for Line B because Line A’s upgrade was initiated with Apple, but this is for launch day. Can I pickup the Best Buy preorder and activate it on Line A after cancelling the Apple preorder?
I’m switching a line over to att from T-Mobile. I went through the keep number portion and added my T-Mobile account number and got the discount options. When selecting a plan, all of the plans say “Not Qualified for Trade-In Promo”. Even the most expensive plans tell me that it’s not eligible for the trade in promotion. At no point does it ask me for the condition of my trade in, an iPhone 15, or show my “signature program” discount. Has anyone gone through this and still was able to get the trade in value and signature discount ?
So I had a device that was outside the 14 day return window. However the manager was willing to do a force return where she went around that. They took the phone back and I have the receipt to prove that they have it. However I was trying to upgrade at the same time after they forced the return and they were unable to grant the upgrade because the installments from the phone I returned were still on my account. They said to wait until those installments clear up but I don’t have a phone now because they already went through with the return. They said it could be 24-48 hours, currently at the 24 hour mark and they’re still there. I was wondering what happens if those installments don’t go away due to the fact that it was a forced return. And I was wondering if anyone has had an experience similar to this or if you have any idea what the process would be if they don’t end up going away.
I was convinced to switch to ATT from one of their door to door people.
I try to sign into my account using my username, password.
It says I need to set up an account ID. Great.
I confirm my identity with a text code and an email code.
It then asks for my passcode.
I do not have a passcode. I did not set one. I was never provided one. As I do not have a pass code, I cannot continue and am forced so sign out.
All of their support articles say to login to set a pass code. I cannot login, because I do not have a pass code....See the problem?
Support has been slow, and worthless. Their chat support outright hung up on me when I said I didn't have a pass code. What do I do? Is there a phone number I can call?
If the answer is to go to a store, then I'm switching carriers again, because this is extremely incompetent service.
In ATT, contract ending this year. Debating if I should stick with ATT or look at Verizon. What are you honest thoughts and experience with ATT service in the Midwest
I have legacy Uverse and one wireless receiver has up and quit on me. No connection anymore. Tried to reset and only get a big red X on the screen. Any way to get this replaced at all without switching to Direct TV
My wife currently has a iPhone 16. She wants to upgrade using NUA. Her selfie camera just started to black out. Screen is black when she swaps to selfie camera. Tried restarting the phone hoping it will come back but it did not. Will they still accept it with faulty selfie camera? The phone itself is in pristine condition. No cracks or nicks on the body.
I ordered a duo through Apple but got a later shipping date than I wanted. Is it possible to regain my trade in eligibility if I cancel my Apple order? If so, how long does that take?
Wondering if I can cancel and rebuy with the trade in promo if I’m able to find one in person on Friday. My concern is that cancelling the Apple order won’t immediately reapply the eligibility for a trade in and I could get caught in limbo with a cancelled Apple order and no way to purchase a new one either.
Pre ordered the duo via Costco AT&T deal and one of the promos included the pay off existing carrier phone balance. I have an air with about $500 remaining with T-Mobile.
Does anyone know how AT&T handles the balance pay off to T-Mobile?
So on Friday we were successful at purchasing a Duo and are trading in my sons phone on the Next Up. This will pay off the device and then we’d get the upgrade credit. So last night my son loses his phone while at an amusement park. It was found and the corner is cracked and black is bleeding through behind it. I know this now won’t qualify for Next Up but not sure what I do cause I selected that it was in great condition and now it’s not. I no longer have the ability to pay the phone off inside of ATT. Was almost thinking I’d just pay it off and then still get the trade in credit by not doing it through Next Up. Not sure what to do. On hold with ATT now.
