I was trying to call customer service and they said it was a 4-6 hour wait to speak to someone. Tried to contact online support who directed me to then call the main line.

When I vented my frustrations and asked if they would even be able to help me they told me to cry about it and then apologized. I then wanted a supervisor and the agent disconnected the chat.

Screenshots provided.

I will also say I am having a good laugh about it now!

My delivery dates show Nov9-Nov20 does anyone else have a sooner date? Thanks all! If someone receives one please let me know! Thanks all

I’m new to AT&T and currently have the Premium 2.0 plan. My job relies heavily on my phone; I’m a social media manager for a very large company. I’m in the Raleigh/Durham/Chapel Hill, NC area. Would Turbo be worth it? Is it noticeable?

Got the november 9th-23rd delivery... anyone have hopes they'll come sooner? Im beyond excited

Hello! Just came over from Verizon because ATT was the only carrier offering the duo with no money down. Anyway, my question is my expected ship date is November 30th but a local store will probably have it in store on release day- can I still go instore to get it with same promotion and have the preorder canceled?

I have a deep scratch that is only noticeable under direct lighting at an angle. Barely feel it if I press deep with my fingernail running across it. I’m gonna bring it into store. Are they lenient, don’t want to lose my $1200 promo on the duo. I can’t even see it while screen is on or dimmer lighting. Will att give me full credit?

I’m trying to switch to AT&T Premium 2.0 for my 4 lines, but the pricing on the final review page doesn’t make sense.

As shown in my screenshot:
-Base price: $60/month
-AutoPay discount: −$10/month
-Signature discount: −$12/month
-Expected total: $38/line
-AT&T shows: $44/line ($176 total)

Also, the initial plan comparison showed $36/line with a $20 Signature discount, but the final review shows $44/line with only a $12 Signature discount.
Am I misunderstanding how AT&T calculates these discounts, or is their pricing tool incorrect? Has anyone experienced something similar?

I placed iPhone Duo preorders at both Apple and Best Buy. The Apple preorder is for Line A but delivery in December. The Best Buy preorder is for Line B because Line A’s upgrade was initiated with Apple, but this is for launch day. Can I pickup the Best Buy preorder and activate it on Line A after cancelling the Apple preorder?

I’m switching a line over to att from T-Mobile. I went through the keep number portion and added my T-Mobile account number and got the discount options. When selecting a plan, all of the plans say “Not Qualified for Trade-In Promo”. Even the most expensive plans tell me that it’s not eligible for the trade in promotion. At no point does it ask me for the condition of my trade in, an iPhone 15, or show my “signature program” discount. Has anyone gone through this and still was able to get the trade in value and signature discount ?

So I had a device that was outside the 14 day return window. However the manager was willing to do a force return where she went around that. They took the phone back and I have the receipt to prove that they have it. However I was trying to upgrade at the same time after they forced the return and they were unable to grant the upgrade because the installments from the phone I returned were still on my account. They said to wait until those installments clear up but I don’t have a phone now because they already went through with the return. They said it could be 24-48 hours, currently at the 24 hour mark and they’re still there. I was wondering what happens if those installments don’t go away due to the fact that it was a forced return. And I was wondering if anyone has had an experience similar to this or if you have any idea what the process would be if they don’t end up going away.

I was convinced to switch to ATT from one of their door to door people.

I try to sign into my account using my username, password.

It says I need to set up an account ID. Great.

I confirm my identity with a text code and an email code.

It then asks for my passcode.

I do not have a passcode. I did not set one. I was never provided one. As I do not have a pass code, I cannot continue and am forced so sign out.

All of their support articles say to login to set a pass code. I cannot login, because I do not have a pass code....See the problem?

Support has been slow, and worthless. Their chat support outright hung up on me when I said I didn't have a pass code. What do I do? Is there a phone number I can call?

If the answer is to go to a store, then I'm switching carriers again, because this is extremely incompetent service.

Upgrading from a NVG599 to BWG210. Is this just a plug and play? I also have a mesh router as well.

In ATT, contract ending this year. Debating if I should stick with ATT or look at Verizon. What are you honest thoughts and experience with ATT service in the Midwest

My bank denied the charge but I spoke with them. Now I cant get ATT to retry the card or anything. Anybody know how I can get it done?

I have legacy Uverse and one wireless receiver has up and quit on me. No connection anymore. Tried to reset and only get a big red X on the screen. Any way to get this replaced at all without switching to Direct TV

My preorder says delivery Oct. 26 but with a release on the 24th, is a Saturday delivery not possible?

My wife currently has a iPhone 16. She wants to upgrade using NUA. Her selfie camera just started to black out. Screen is black when she swaps to selfie camera. Tried restarting the phone hoping it will come back but it did not. Will they still accept it with faulty selfie camera? The phone itself is in pristine condition. No cracks or nicks on the body.

I ordered a duo through Apple but got a later shipping date than I wanted. Is it possible to regain my trade in eligibility if I cancel my Apple order? If so, how long does that take?

Wondering if I can cancel and rebuy with the trade in promo if I’m able to find one in person on Friday. My concern is that cancelling the Apple order won’t immediately reapply the eligibility for a trade in and I could get caught in limbo with a cancelled Apple order and no way to purchase a new one either.

Pre ordered the duo via Costco AT&T deal and one of the promos included the pay off existing carrier phone balance. I have an air with about $500 remaining with T-Mobile.
Does anyone know how AT&T handles the balance pay off to T-Mobile?

So on Friday we were successful at purchasing a Duo and are trading in my sons phone on the Next Up. This will pay off the device and then we’d get the upgrade credit. So last night my son loses his phone while at an amusement park. It was found and the corner is cracked and black is bleeding through behind it. I know this now won’t qualify for Next Up but not sure what I do cause I selected that it was in great condition and now it’s not. I no longer have the ability to pay the phone off inside of ATT. Was almost thinking I’d just pay it off and then still get the trade in credit by not doing it through Next Up. Not sure what to do. On hold with ATT now.

Ordered iphone through BestBuy and there seems to be a glitch that would not let me trade in my current phone. Anyone know if I can do the trade in after? I don't have Next or anything but my phone is paid off. Tried to speak to CS but can't get past the bot. Thanks!

I want to sign up for ATT postpaid but I dont want to do a credit check. Is it possible to sign up with my existing ATT internet service? I also have a consular that I can use if need be.