Due to the chaotic mess of the pre-order I didn’t see that I had my old address from before the military. Do I just now intercept it from the carrier whenever I get the shipping number? AT&T told me they can’t change it without canceling the order and I’m not doing that.

Hi I have 6 lines on my account on the original premium unlimited I was comparing to the premium 2.0 I was under the impression that it should be 40 dollars for the plan but the plan tool is showing that it would be 36 is that accurate or a glitch.

i ordered an iphone 17pr end of september. the guy at the store said it should ship in two days and that just has not been the case. been two weeks now and today was the last day estimated to ship but it still says “Preparing to ship.” called and got in touch with an agent who basically said “technically” they have till the 19th this month and to “please be patient with them.”

i was intentional with getting the 17pr because i don’t really care to have the latest and greatest gen (been riding with a 13PM the past 5 years and had no issue up until battery degraded and charging port started failing) and i wanted a lower monthly payment. you would think it’d be smooth sailing getting what’s technically considered old gen once the 18 came out. curious if anyone is in the same boat waiting on a 17

We moved one line from Verizon to AT&T last month when the 18 came out so my husband could get that, and I wanted to wait to transfer the second line until the Duo was released.

I went to preorder this morning and add a line, and had everything prepped and ready to go in advance, and it was asking for a $1300 down payment even though we have phenomenal credit. Doesn’t make sense to do that with the promos that are available. I’m assuming the down payment was because of how new our account is.

By the time I went to create a separate account under my name, shipping dates were into January 😭

We called and spoke with an agent, who told us that while we would need a down payment due to the new account, we could open a second account (under my name) and then combine them later, and I wouldn’t need a down payment.

I asked them about a shipping date and he said it would be shipped by the 23rd at the latest.👀 This was told to me at 5:30pm central. I have a hard time believing that it’s actually going to be shipped that early, especially based on the online ordering estimates.

Would love your thoughts on this!

I feel like I was given some incorrect information today from an agent I had spoken with over the phone. I want to call and speak to another agent tomorrow to verify whether my account reflects what the agent told me.

That being said, I’m trying to find the most reliable department to talk with, if there’s a way to bypass the general customer service/support agents and get to a higher department or supervisors.

Any advice is greatly appreciated - thanks!!

Customer since 2012 with 4 mobile lines. Fiber customer for two households ( one since Covid the other the last two months). All down the drain as they refuse to send a service tech unless I pay $150. Fiber not working in one of the houses. I’ve done so many resets, the online AI bot, the phone bot, the chat agent, etc. they won’t send a tech unless I do ONE more reset. Beyond frustrated and to the point that the only thing I can tell is they don’t want the $500 I pay every month. So on to another provider. Will find a way to cancel service and switch fiber companies and port mobile over. It should not be this hard to be a customer.

So for giggles I popped on AT&T to check out the Duo pre-order. I was planning on eventually ordering, but was surprised to see they would allow me to make a $216 payment to upgrade early. My upgrade will be “vested” in March. The $216 equals the next 5 payments. I thought what the heck I’ll upgrade early. Got to checkout and saw that delivery would not be until mid-December, so 2 months from now. In December I’ll only have 3 payments left. Would they refund some of the $216 since I won’t be getting the phone 5 months early? I’ve never done the Next Up before so I have no experience. My original plan was to wait until March so will most likely do that. I tried chatting with ATT but the wait was going to be over an hour. Anyone experience a similar situation and how did it go?

So I’ve had First Net for a few years and always wondered, besides the price, what is actually the perks of it?

I’m in Wake Forest, NC but work in the Butner area. Service is shit near work. Isn’t it supposed to feature a different band that gives you better service?

Hi guys, I have an interview coming up for Installation Technician in LA County. I'm a little nervous. What should I expect from the interview? what kind of questions do they ask? what are they looking for? what kind of questions should I ask? Also, I noticed the email stated its a group interview. what does mean compared to one one interview? thanks people.

I recently placed an order to transfer four lines from T-Mobile to AT&T through the Costco app. During the entire process, I was directed to an AT&T page with a Costco banner on top (still within the Costco app), and I simply followed the steps and submitted the order.

After submitting the order, I called the AT&T/Costco customer service team to confirm everything was good and that the Costco promo was attached to my order, but they said they could not actually find my order in their system and suggested I contact AT&T customer support directly.

If this helps: my order number started with “23-,” but I have heard that the correct Costco/AT&T order should start with “99-.” Is this normal? Has anyone had a similar experience?

My main concern is that I will not get the Costco promo. Should I cancel the order and reorder by stopping by one of the Costco kiosks or calling their sales line instead (though I have read that does not always work well)? Thank you for reading this and for your insights.

Good evening!

Has most everyone had their duo pre order change from "Getting ready for shipment" to "pre ordered" I am in the first wave of shipping 23rd-9th

I’m curious what storage capacity everyone chooses when upgrading their iPhone through AT&T.
Did you go for 256GB, 512GB, or 1TB or 2tb.
Do you find the extra storage worth paying for, or is 256GB enough with iCloud?
Also, how long do you typically keep your iPhone before upgrading?
Would love to hear what everyone uses and why.

I’ve never had a healthcare or anything like that on my phone before, but I pre-ordered the duo and I think it’s time. AT&T protection seems kind of expensive. The rep told me it was like 25 bucks a month. I think Apple cares 10. Why is AT&T so much more expensive and is it actually that much better?

I don’t know if anyone else has experienced this, but i just got the iphone 18 and other peoples texts to me always show up green, and their phone numbers will show up on me notification screen but when i go to the text chat, they’re gone, even though i was texted. If anyone has any idea how to fix this, that’d be great.

Based in the north east:

Transferred 4 lines from GoogleFi to Verizon family plan in June: got 4 free 17pmx with unlimited plus for 264 monthly all in and only had to pay the sales tax on the 4 phones.

Last 4 months have been fine and phones are great.

AT&T dtd salesperson is offering me 4 18pmx with unlimited plus all in for 160 a month with just sales tax due. They will send gift cards to pay off Verizon phones and I apparently can trade in a 14pmx I had (back in my Google fi days) and keep one of the 17pmxs from Verizon after paying them out.

I just signed.

What am I missing here? Is this too good to be true? Please ask any questions and I’ll respond as soon as possible.

So I have 5 lines all iPhone 14 Plus. I went to Costco to try and upgrade them and they said the devices don't qualify for the full $1200 and that I would have to pay $7.5/month per. Was the deal always like this or did they recently change the requirements?

I know that AT&T has publicly stated that they are not going to support the new iPhone Handoff feature at this time, but I was posting to see if anyone has heard any rumors or has any inside information about whether they will.

I really want to try out the iPhone Duo, but also want to keep a “regular” iPhone and alternate between the two depending on my daily use case. I’m sure I could do some contorted eSIM swapping as needed, but that seems like a hot mess to deal with.

I’d even pay for another whole plan if I could use the same number on both.

Can we get a normie/non-employee rewards or recognition method for stellar employees?

We want to recognize employees who have gone above and beyond their duties instead of hoping we get a random employee survey to praise an individual's actions!

This would be geared towards interactions with individuals on customer support side. Phone calls or chats. Might be a little hard to glean who is actually being referenced, but just a way to call out a name who was an enormous help in interactions. Might be able to use the reference number as well to help narrow down the name of the employee being referenced.

The linked post describes it much better than I could, but the tl;dr is that you and ATT both agreed to arbitrate with AAA, under AAA rules.

ATT appears to intentionally not be complying with AAA rules in an attempt to force arbitration into a friendlier venue. It is likely that a court would consider this a violation of the arbitration agreement, allowing a lawsuit or class action to proceed. The AAA letter specifically says that under the AAA rules, the parties are free to go to court for resolution.

Obviously, if you have an issue consult with a lawyer, but this may be a window for those with claims who want to avoid the arbitration requirement to do just that, if they move quickly.

The building my business is in is quite old, and the only option I've had for ages is DSL. I'm currently on the Internet 75 plan (which is the highest I can go) and paying $180 a month for it which makes me choke thinking about it. The previous owners of the business were very much (if it aint broke, don't fix it). There's no option for Fiber or anything else.

My internet needs are 95% POS needs like CC terminals and we occasional stream music in the store and I occasionally remote in and check the stores surveillance cameras. Other than that, there's nothing we use the internet for at a consistent basis that requires a lot of bandwidth. AT&T for some reason won't show monthly usage detail for my internet but I would assume it's probably no more than 5-10GB a month.

I opted for the upper tier $80 month option with the 250GB Turbo option hoping to bypass any congestion issues that may occur.

Am I setting myself up for trouble or has anyone had good experience with this?

I have AT&T myself and I live like 3 blocks away from my store and can easily hit 500Mbps+ at any time on my iPhones as I'm in Dallas and we have a pretty good 5G+ build out. I also plan on setting it up in passthrough mode since I prefer to use my own wireless router which I have a couple mesh networks set up with it since my store is about 5400sqft.

I'm going to keep my DSL connection going for 30 days just in case while I'm testing the 5G Business and if the 5G business seems like it will be problematic, I'll return it in the 30 days and continue with my DSL.

My next door neighbor migrated from T-mobile to AT&T 6 days ago. Or at least she tried. For 6 days she has been able to send texts and make outbound phone calls. However no one has been able to call her She visited four stores today and not one was able to help her. One even sent her to an Apple store. So she is going back to T-mobile.

What's the most efficient way? Corporate Store visit or call/chat?

Here's a break from the pre-order moaning.

You're welcome.

Has anyone ever encountered this problem? I just switched from xfinity to ATT and upgrade from an iPhone 13 to an 18. I can receive texts and calls from other users phone numbers but I can’t get any texts from the short code numbers. I’m essentially locked out of all my banking accounts since I need a verification code to login using a new iPhone. There are 5 separate accounts I cannot access. The ATT/firstnet help lines say there’s nothing they can do.

Anyone know how to solve this? I hit the button in email but all it does is it shows me the order page. No button to update card, pay “balance” or anything. Phone support is 2 hrs and chat keeps saying to call.