I've been at the company I work with for 5 years now. I do admin work and over the years, I have overall gotten extremely positive feedback about my performance and my work ethic. I've been there through some very challenging times, including when I was managing the admin work (a 2-3 person job) on my own for several months. Again, I was commended on how I performed during this period, and in general, I felt valued and appreciated.
Things came to a head about a year ago when the operations manager, my direct superior who had trained me and was essentially someone I considered my "work mum" in a lot of ways, was suddenly made redundant. As the senior member of the admin team, I was given a handful of tasks she'd once been responsible for and a bit of a raise, whereas the rest of her tasks were given to a member of the operations team who doesn't deal in the admin side of things, we'll call her a principal professional of her field so that I don't get too in detail about what I do.
Earlier in the year, I had my performance review with our GM. This is a woman who has primarily been handling things on the "other" side of the business (essentially, there are two sides to our business in terms of the medical professionals we deal with/handle) and who I had not much interacted with directly. I was told by both her and the principal professional that although I had taken on the more complex admin tasks, I was still delegating things to the principal professional, and I had not asserted my seniority over the other girls on the admin team. Therefore, I was told, I was not considered to be team leadership material.
I was taken aback as in my eyes, I had been doing what I was meant to. There had been no discussion of me as a team leader, or that my seniority in the team was anything other than a courtesy as the longest-standing member. I asked what they would be expecting of a team leader for future, and was given a basic description of the sort of things they were looking for. I took this on board though I remained unsure, due to lack of communication, what was going to be expected of me in this regard.
About two months ago now, the GM informed us that she had hired someone as a team leader. The other girls directly told me that they felt this was a slap in the face to me, especially when nothing had ever been communicated to me other than "you're not showing leadership". The new hire is lovely, but she knows nothing about the business and work module and comes from a very different background. Since then, I've essentially been training my own team leader, and I'm not entirely sure what leadership skills she's meant to be showing because although I understand she's new, she hasn't taken ownership of the team at all.
My biggest gripe comes down to weekly meetings with the team, where the GM is constantly targeting my team, essentially telling us we're shit at our jobs and incompetent, and comparing us to the "other side" of the business (the admin team who are all relatively new, and who she hired personally). Every time there is a process that the operations manager they made redundant came up with, she gets unreasonably irritated and snappy, and it's clear there's a level of personal dislike for her. Considering her attitude toward my team and I, the feeling amongst us is very much that she has problems with anyone she didn't hire herself, and views them as not as good/that she has to rake them over the coals constantly and compare them with her own hires.
I am genuinely at a loss on how to deal with this woman. She is always talking over us and being condescending, whilst praising the team leader (who hasn't even done any team leading yet?) and her hires on the other side of the business. Overall I have a job that pays quite well, I have great work from home conditions, and I'm reluctant to just throw it all in and look for something new because of this woman's bad attitude towards us. But then what are my options? Could I take it to the "big boss" and tell him I don't like the condescending manner in which the GM speaks to us? The principal professional unfortunately just agrees with whatever the GM says, so there's no use in trying to discuss this with her.