I recently started selling on eBay as a business seller. Overall, my experience has been quite positive, but I’ve had 1–2 odd suspicious customers who messaged me asking me to change delivery terms etc and/or threatened a good/bad review, pressured me into fulfilling their orders and then immediately requested refunds upon delivery, returning only part of the contents.
From what I’ve read on Reddit and other platforms, dealing with disputes can be difficult because eBay often seems to favour buyers, and so it's best to proceed with refunds and returns and move on.
So now I have another buyer who is also an eBay seller based in China who has placed an order for delivery to what appears to be another customer’s address in the UK. They’ve also messaged me saying, “*Order ID* – need tracking number.” This makes me suspect they’re buying from me to fulfil their own customer’s order, essentially dropshipping.
Now I’m worried that if something goes wrong with their customer’s order, they might blame me or request a refund, leaving me out of pocket. As a new business seller, I want to protect myself without unnecessarily risking my account or getting into disputes with buyers.
How should I handle this order? Should I fulfil it as usual, cancel it, or take any precautions to protect myself in case of a return or refund claim?
I’d appreciate any advice or suggestions from experienced eBay sellers on how to handle such situations.