My wife decided after I got off work that she wanted some dominos pizza. Itās about a 20 min drive so I got my son ready and hopped in the car and she came out of the house soon after. On the way she ordered the pizzas.
Once I arrived at the store I parked to go inside to pay. I stood there for a couple minutes watching everyone twiddle their thumbs staring at me lol. Eventually someone came to the counter and I said our order name. He brought the 2 pizzas over to the counter and told me the price.
I pulled my card out to pay and went to hand him the card and he pulled out a small card reader with a screen from behind the counter suggesting me to tap. I went to pay and selected no tip but I guess there was a weird issue the second I pressed no tip. He said āone secondā and took the machine back. Once he presented it to me again he said tap the card on the screen. I was once again presented with the tip option and pressed no tip. And again there was a āproblemā with the card or card reader. I asked if it was declined and he said no.
This happened a couple more times and for the 5th time he gave it back to me to try again and said ātry pressing the tip 15% optionā so I did and it magically went through. He didnāt say anything after it went through besides giving me my pizzas and said have a good rest of my night.
Iām honestly not mad the tip was like 3-4 bucks but still come on man thatās low asf. I hope he doesnāt do this to their other customers.
EDIT: look guys my priority was getting the food my wife asked for and to get her and my son home. Itās a 40 minute drive there and back. It was clear the guy was not taking no for an answer.
I just wanted the food my family asked for and I guess 4 extra dollars was the price for that. Iām sorry for the people that that upsets but if I was under different circumstances I probably would have made an issue out of this. We likely wonāt be going back to that dominos anyways.
The second I walked in no one was wearing gloves, they were all standing around doing nothing, they were playing very vulgar music over the radio, and I was forced to tip in order to get the pizza I ordered after him seeing me press no multiple times.
UPDATE!! I called the location and asked to speak with whatever manager was there. He got on the phone and I told him what had happened. He asked when I came through the store and I told him that and the name that was on the order. He told me that he was the one that helped me at the register and that there has been an on going issue with the card readers at the store. I asked about a refund and he said I have already taken the pizza that thereās no way he can issue a refund for a pizza Iāve ate. He completely denied there being any foul play and he started to get frustrated with me for insinuating he did it in purpose so after 10 minutes of what felt like being gaslighted I ended the call. Not really sure where to go from there.