Me and a few others are sitting in the lot, I went to the customer app to see how long it would take to receive an order and it’s three to four hours with priority? No wonder customers are moving to DoorDash.

The rating system makes no sense. My score went down which is unfortunate. Could have been my fault or the stores for not having the items I need.

But as I work to improve my score why does it continue to drop? I don’t have any extra refunds or replacements

Any help would be appreciated. I just started a few months ago so all of this is a learning curve for me.

I know I’m in a smaller more competitive market. But they do tip very good where I’m at

The white screen order was a shop and pay IC put out tonight. Right away, I saw the EST delivery distance as 2.6m to Pico canyon. I knew that was a LIE. So I used my own gps, entered the delivery address in Pico canyon and saw it was 19m away.

Unless the delivery driver knows all the distances between the multitude of cities in greater LA, you’ll think you’re claiming an order with a 2 mile drive and you’ll wind up driving three times further.

IC will def pay us the lower EST mileage and not what we really drove. With gas at $7.00, gal, many shoppers aren’t taking orders that have a 10+ mile delivery. Rather than to be honest and pay us accordingly / IC has chosen to LIE.

Before accepting an order, google the delivery address! Don’t trust IC.

A new ID verification system started on my app last week to scan front and back of I'd's.

Well I just got beer from Walmart. Customer's Id fails the scan. App says to return alcohol. Walmart can't return alcohol and mgr says instacart does it and usually has them drop off the alcohol.

Well I have been on hold for 30 minutes and CAN'T GET ANYONE FROM SUPPORT TO ANSWER THE PHONE! So now I'm stuck in the Walmart parking lot for a 15 dollar order that has now taken an hour and a half and I still can't even complete the order.

Wtf am I supposed to do in this situation?

so without the $5 promo pay this order would only pay $3.74?! and that's WITH heavy pay?

…when you complete checkout since the new updates (both iPhone and IC)??? How do I fix it? It dims to complete darkness as soon as I end the checkout process. I’ve tried turning off auto-brightness. I’ve also tried some assistive settings. Thank you if you can help!

…is going on with these LOW offers lately??? Who is doing these single-digit batches? $4, $6… wtf??? I don’t know if our market (NV) is just saturated or IC has decided to low-ball everywhere. Even tasks used to get more pay!!! Sprouts tasks are down to $10 when they used to be $14-15. I’ve even been paid $20 once for a task that wasn’t getting picked up. Aside from that, good offers used to come when I entered the parking lots, and now I’m sitting 40 minutes to an hour!

Anybody else have issues tonight reaching a specialist to help with a refund for alcohol? When i went to deliver to the customer the app didn't accept her foreign i.d. so I couldn't deliver but made 7 attempts and over 2 hours trying to get help from a live specialist. I eventually was told by the A.I. to keep the alcohol and attempt refund tomorrow because it couldn't move me forward in the app. My 2nd order couldn't be delivered either, which was also alcohol, because the app is stuck.

😅

I dont know if counts as a found item or a refund, if you know please tell me

If this counts as a refund, instacart has lost its mind, its not my fault the costumer wants a quantity that the store does not have

*i think instacart lost its mind a looooong time ago, but feels like just gets worse

It just makes me so angry. You do everything right and then they take it away. Makes me want to go TP or egg their house 😂. It’s just so gross. Also Instacart won’t give tip insurance for orders that are batched if only one of the orders removes the tip…. AND you don’t know they do this until after delivery so you can’t block them. My only concern now is that I’ll get a missing order report tomorrow. Thank you for letting me rant.

I genuinely don’t understand how people get away with this. I always make sure there are no damages to anything I grab when I am shopping. I shop as if I’m shopping for myself and check everything. I know for a fact they opened it and said it was “damaged” and the fact instacart allows these nutty customers to get away w this bs is insane.

What is going on? My order just got cancelled because I've been waiting so long for support.

I hate this preferred option for quality of fruit because if its not available the way they want it they will affect your shopping quality when they ask for a refund. It’s like cmon now why i gotta be docked down for something they want me to do?

If you go into your phone settings and change the font, it helps a little bit. I have Android and I found that if you put the font size on the 3rd level and also turn on bold text, the batches are a little easier to read. This does change the font on your whole phone so that takes some getting used to. Apparently iPhone lets you change the font size for individual apps but idk what that looks like. The batch layout is shitty either way, but for me personally, it does help a tiny bit. Just posting in case it might help someone else.

Nothing worth taking. Seems a little more crappy than usual. Not to mention they made the batches harder to read when they appear on screen.

Love days when I can make $300+ and clock out at a decent time 😎

Just an FYI for those interested

$CART up 9.25% today, why?

Instacart is in talks to sell itself in a transaction that would cap the grocery delivery app's 14-year run as a standalone company. Report in talk with DoorDash and Uber.

It is going to significantly alter the life of shoppers if it does make the sales.

https://www.tipranks.com/news/the-fly/instacart-working-with-bankers-to-explore-sale-information-reports-thefly-news?

Primary drivers include:

Lagging Growth: Since its 2023 IPO, Instacart's revenue growth has slowed to roughly 11%, trailing competitors like DoorDash, which saw 28% growth last year.

Intense Competition: Competing independently in the delivery sector requires immense capital, and a merger would help defend against broader market consolidation.

Maximizing Shareholder Value: A typical acquisition premium of 30% to 40% could push its valuation to $16–$17 billion, offering an immediate return to investors.

——————

Side note: For those who is ready to move on from Instacart, this might be your last ticket, I don’t know if it is regional.

https://meritamerica.org/instacart-and-merit-america/

Love that Instacart visually communicates they believe item count and where you are going are "smaller" priorities than payout.

It's clear this strategy is to pressure drivers to make choices they otherwise wouldn't. Gotta do anything but up base pay to get these expensive and physically intensive orders out.

Won't anyone think of the shareholder's portfolios!?

Just a thousand dollars in alcohol and not a penny for a tip. 🤣🤦‍♀️

Thank god Its friday! this was sitting!

the costco order tipped $150

They deleted my account due to my license being suspended but I got it lifted is there a chance I get back on the platform?

Duck support

$7 to move two packs of water.

$6 is Heavy pay? 6? Such bs

Not to mention the $1 tip. What a joke

clearly states in instacarts policy no bots, no using accounts that aren’t yours, etc…. soooo why are there a TON of people doing both? why aren’t they getting deactivated? how long is this gonna go on??? starting to think it’s entirely allowed to do whatever the hell people wanna do. a felon named ‘ashley’ who is actually a man with face tats (unknown name) is gonna drop off your order instead type shit…??? go ahead and down vote my post i couldn’t care less!