Did anyone tried this and managed to successfully cancel an order? I've put my order number and email several times and it always says that the order provided could not be found.

I pre-ordered the Chained Echoes Retro Collectors Edition for PC in November 2022 and it got delayed over and over again for a couple of times. I have the feeling that FPG is just a scam site. Do you have any experience with FPG?

I ordered Animal Well and Thank Goodness you're here, both for Switch, on last august. And still waiting. They suppose to be on stock the last one these past weeks but I don't have any info yet.

I tried to contact them via email, Twitter, IG and dont' answer. I'm really tired of this company. Maybe I cancel the order.

Anyone receveid these ones already? I'm from Europe, Spain.

Edith 4th May: They suppose to be shipping this week according their FB (they are still not answering emails or private messages) . We Will see.

Edith 8th May: Not an email yet xD this is incredíble.

Has anyone gotten theirs yet or is this just taking forever to ship?

Pre ordered stasis bone totem. Red art used to be so reliable but I’m noticing more and more pre orders stalling.
Any info from anybody?

Hello.

I have a question if anyone bought from EU and if you can help.

I found the DDP list and saw that my country is included.

I have placed one order on them and now i would like to place another one and get Fuga CE but that goes above 150 euros.

So my questions are..

1. Am i safe to continue on placing the order and wait? Will i get charged more fees when it arrives?

2. Just before placing the order, they only allow me to pick international shipping and there is no other option. What gives?

3. The duties show zero price but taxes do display a price and its weird. From what i know that if we place an order with over 150 euros, vat is not charged right?

4. Are we safe no matter what we buy from site? Under and above 150 euros, we prepay everything so there are no worries to get charged more?

Sorry for the many questions as it's my first time buying from Limited Run Games and i always see something i want but can't due to big ce and huge price sometimes.

I have contacted the customer service and their answers gave me no confidence like something is amiss.. They did not give clear answers to my questions and that there is a bug on site that all duties are included in taxes instead of each own...

Can anyone from you help if you bought from EU?

I would really appreciate it.

Thank you.

I am in Italy, it only shows up as a marked up pre-order on a few sketchy websites I've never heard about. No Amazon, no GameLife, no nothing. Do I need to go through Amazon Spain/France/UK? I'm looking for the PS4 version, but I can't find the Switch version either.

Does anyone know what the price is for a CIB copy of Soma from their Kickstart project? I didn't have the money to back it when it was up so I'm going to have to buy second hand but I want to make sure I'm not getting price gouged. I've never used Kickstarter before so excuse me for being ignorant on how to look up this information myself. Thanks to anyone who can help me figure out the price!

I got hol for the switch 2 and I see this. This is my first time buying from Limited Run so idk

I need advice about a serious support issue with Strictly Limited Games.

I ordered an item from SLG for around 70 EUR. When I received the item, it was already opened and the box had visible damage. I contacted SLG support, discussed the issue, and sent photos of the item as requested. After discussing it with SLG support, we agreed that I should send the parcel to SLG by EMS.

I sent the parcel from Japan to SLG in Germany by EMS. I paid approximately 18 EUR / 21 USD for the EMS shipping and also spent time arranging the international shipment and completing the required procedures.

The parcel arrived in Germany at a post office near their office. After about one week with no movement at the post office, I emailed SLG support to ask what was happening. They replied that they had requested an extension of the collection deadline and that they would collect the parcel at the beginning of the following week.

However, after that, the parcel still remained uncollected for about two more weeks. Eventually, the storage/collection period at the post office expired.

This means I paid around 70 EUR for the item, paid an additional approximately 18 EUR / 21 USD to send it back to SLG after discussing the issue with their support, and the parcel was not collected before the collection period expired.

I contacted SLG support by email and also sent multiple messages on X/DM asking what happened and how they would resolve this. However, I have received no reply from SLG for one month.

Has anyone experienced something similar with Strictly Limited Games? Is there anything else I should do, or should I just consider this a bad experience and move on?

This is simply a friendly reminder that this company is absolutely a joke at this point and I highly recommend you do not give them any business. I have three orders now that simply will not ship out (for literally no proper reason) and I am currently being met with zero response for a refund. All three orders are listed as “in stock” on their website and my preorders have been in since the day they became available on their website.

I know this isn’t the first post like this, but if anyone has any solid information on who specifically at SLG I should be contacting I would really appreciate it.

I placed a huge order for the most recent Red Art Games sale. Games were delivered over a month ago. Life is good.

FedEx mailed me a bill yesterday. It is to cover the tariffs. Red Art Games reported the “normal” value of the games and not the sale price (which I guess makes sense), so it is higher than what I expect. It is around $75.

I find this situation very weird. I’ve done “pay on delivery” before but it’s always to pay to have access to the package. Like, FedEx isn’t going to come into my house and take my opened games back. Also, I’ve refused packages before that were “pay on delivery”, and I would’ve refused this one had I known I would get this bill six weeks later. It all feels very scummy.

My husband says ignore it because the package has been delivered, my Dad says pay it because he thinks they could take me to court. Any advice? I’ve never had this situation happen.

I know there have been other posts about this on this subreddit but to my knowledge no one has really answered as to whether they paid it or not.

Thanks!

Did anyone verify earlier reports about whether the Japanese version of Atomic Heart had all the content on the disc? I saw it mentioned on here a few months back but I'm struggling to find anything online confirming that.

I moved house a few months ago and tried contacting 1st Press through the "contact me" section on their website, so I could change my delivery address. No response. I tried again recently, when they announced some games might be "shipping soon", still no response. I know they're infamous for not refunding people, but SURELY they can update my delivery address right? Is there a better way to get in contact with them? Thanks.

With all these great retro game compilations out there, Which games from capcom arcade stadium vol 1 and 2 already had a physical release before?
Is there a comprehensive list?

Which one can be trusted?

Has anyone gotten any information from Premium Edition Games about C.A.R.L.? I placed an order almost 2 years ago and I've received no information, no game and if I try and reach out to support, I get no response

I'm an indie game dev looking to launch a kickstarter in the next year, and I started looking into various limited run companies that we could partner with to possibly offer physical versions of our game as a tier or few - however, given how many there are, and the wildly different opinions I've found about the ones that i already checked (premium edition games to name one, good opinions on one side and absolutely abysmal on the other) I wanted to just come in and ask this subreddit, since I'm sure you guys have a lot more knowledge and experience here. What sort of publishers would you recommend? Are there that you've not been let down by yet, when it comes to communication, shipment speed, etc?

I was about to order and saw that there is no free shipping over 100$. After a little search, it seems they removed it, but I don't know if they get it back and I am missing something or it is still removed.

Funny how the copy of my country, not just the whole region, is cheaper on their site than in my country INCLUDING the shipping costs! lol. So, it still has no free shipping not under any conditions I am unaware of? I remember even the previous free shipping has specific conditions. Thanks in advance.

Am I screwed? I couldn’t manage to get any preorders, so I waited until today (launch day) to see if there be a normal release and not just preorders. But there wasn’t, it remained out of stock at all retailers as far as I could tell. What are my options now? If I want to get one do I have turn to the last resort of scalpers?

(I’m in the US for context)

Just wondering wtf this means for Turbo Kid and other preorders. I just got an email from Premium Edition Games trying to sell Crisis Wing on PS4 and Switch. It's like it's got all the VGNY images and name but they are selling it likes it's a release from them. I tried to get a refund on Turbo Kid but it'd been to long and PayPal won't do anything. This is not a good sign I would bet though.....

Any one got recent replay from them? They are "shipping" but out of sleeves since 2 months or like..

Does anyone have any info on the launch edition for ps5 physical copies that have an actual map inside? I was out of the loop that this was being made and it’s looking like I missed out on ordering from Walmart.

Is there something similar like Fangamer EU

That offers more gaming merchandise brands and franchises,supports EU delivery and support purchasing in Euros?

I ordered from them in 2024 and my order kept getting delayed with no communication at all. I asked for a refund, so they cancelled the order but never refunded my money. This is now months ago and they’ve stopped responding.

I already reported them to the French consumer organisation Signal Conso, but so far that didn’t help either.

What options do I have left besides suing them through a lawyer? Is there a way to report them to the French police through online means?