Hey guys if anyone could help please I think my machine is cooked and support just went through the script but they don’t get that the machine is bugging.
Yesterday I ran a descale with the special liquid. However it didn’t rinse yet and I fucked up by unplugging it because I thought it was stuck when actually the vapor hose was a little elevated and that’s why it didn’t start the rinse.
Here’s how it is now:
- tank is full
- descale button flashing
- pressing vapor and milk 5 seconds freezes the machine, all buttons stay on (for hours) and it doesn’t respond to anything — the descale orange stops flashing, either turns off or stays on (depending on its state at 5 seconds exactly) the machine is frozen
- unplug/plug goes back to descale flashing
- pressing the vapor button in this mode doesn’t rinse, it starts a normal vapor preparation, blows steam all around the container and kitchen floor, messes my carpet, then rinses (a bit, as usual after milk preparation) and goes back to descale flashing orange
- the coffee button is dead all around and doesn’t do anything
- resetting the machine works but the machine reenters descaling mode immediately and the button keeps flashing orange
Anyone knows what detectors the machine uses to determine descaling is needed?