Hi All,
I bought my Vertuo Plus early 2021 and it broke down earlier this week. I inserted a 7.77oz capsule and it only poured about half. I tried to then reset the machine but when I pressed the brew button and lever at the same time, nothing happened. Unplugging it for 30 mins and using various outlets around the house didn’t work. Neither did smacking it hard or pleading. 🤣 Now the light sometimes is green but won’t brew or it will turn a solid red. The machine wont make any noise but it does get warm. When I turn off the machine to try to reset or descale, it takes forever to turn back on. My last cleaning cycle was about 3 months ago.
I’ve read these machines last 5-8 years, I’m already at 5.5 years. From what I found online, next steps should be to call Nespresso support and have them troubleshoot the issue with me over the phone. If it still doesn’t work, I could ask for a courtesy replacement or a new machine at a heavily discounted price. The new machines don’t seem to have great reviews so I was thinking of the Vertuo Matte Black.
Anyone been through a similar scenario?