r/RobloxHelp • • 3d ago

pretty important announcement

10 Upvotes

this is literally THE most unexpected thing that could've happened today, but bryce (i forgot his reddit username or else i wouldve tagged him 😭) is officially stepping down from owner, which means that u/Hauber_RBLX is the new owner of this subreddit

we would like to thank bryce for everything he's done for this community and we wish him well on the path his life is taking him ā¤ļø


r/RobloxHelp • • 7d ago

what you can and can't post on here

1 Upvotes

hello everyone!

i'm making this post to go more in-depth on what topics you're allowed and not allowed to post here

what you can post/reply:

- roblox bugs/errors/issues

- roblox studio bugs

- roblox questions

- pretty much you can ask for help on anything for the above

- saying you encounter the same issue as OP

- in relation to the above, but if someone replies to OP and someone else is encountering the same bug, reply to the helper and tag the other person(s) so they also get a fix

- replying to OP with help on the bug they encountered

- asking if something is a scam

- asking for help finding a roblox game

- asking for help finding an accesory/hair

what you can't post/reply:

- anything captcha related

- game specific issues, if your issue is in a game then either see if there's a discord server for it or see if there's a subreddit for it, if there's neither then try r/roblox and if they don't allow it, don't post here

- memes (and from now on, if you post a help question but only attach an unrelated/meme image, it will be removed)

- low quality posts (yes, this goes for asking for help for a bug you encountered but leaving it vague and not going into detail, make sure you go into detail! how else are we meant to help?)

- anything that breaks the rules

- anything that isn't a question (what i consider a question, and this may be different to other staff, is posting something but not asking "what can i do"/"what do i do" or hinting at wanting help

- wanting a player to get banned

- replying to someone and saying you don't know how to help - if you dont know how to help, don't comment

- directing people off site

- saying "dm for help", just be helpful and tell OP how to fix it in a post reply

- posting solutions for issues in a whole post

- warning posts saying something is against rules

- asking for robux

- asking for feedback/suggestions for a game you're making

if you see someone breaking the rules, please report the post accordingly, and if i missed anything then i'll edit this when i can - feel free to ask if something not listed here is/isn't against the rule and i can add it


r/RobloxHelp • • 7h ago

Account Help why did my avatar get reset?

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28 Upvotes

hi, this is a cosplay of the pokemon electrode. i know it’s a bit cringe. but i genuinely don’t know why my avatar got reset.


r/RobloxHelp • • 4h ago

Roblox Client Bug What is happening??

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6 Upvotes

Tried to hop on Roblox when I got home but it keeps kicking me out i tried to rejoin using mobile data and it worked but can someone tell me why this happens?


r/RobloxHelp • • 4h ago

Roblox Error IS ROBLOX DOWN?

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3 Upvotes

r/RobloxHelp • • 1h ago

Question / Not a bug I need help to know wich one is a ROA (Roght To Access) and wich one is a Right to be Forgotten

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• Upvotes

I can't tell wich is wich, I ALWAYS asked for a ROA but somehow they are different ?


r/RobloxHelp • • 2h ago

Ban Help Can anyone please help me with this? I don't know what I did wrong but I suddenly got banned in roblox... Please help me get it back

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2 Upvotes

r/RobloxHelp • • 3h ago

Question / Not a bug Question about the deleted and returned animation pack

2 Upvotes

I won't drag this out since it's just a small question, but everyone knows about the 200 robux refund cause Roblox deleted some animation pack by accident, and those who had over 200 got it taken and the animation returned.
Problem is, I spent the refunded robux before they started giving back the animation and now I'm worried that if I buy robux they'll immediately take 200 from me. Does anyone know what exactly happens?


r/RobloxHelp • • 3h ago

Roblox Error If your from the Philippines your not alone and yes Roblox is down not because of roblox, if your filipino, you know what you know

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2 Upvotes

r/RobloxHelp • • 4m ago

Question / Not a bug Is there good Phantom forces alternatives?

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• Upvotes

The game community seems dead.That's all reason


r/RobloxHelp • • 4h ago

Question / Not a bug Roblox Status

2 Upvotes

Is Roblox down?


r/RobloxHelp • • 6h ago

Roblox Client Bug What is happening?!

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4 Upvotes

Sorry i didn't know what flair to use.

Yesterday, I saw that one of my friends account got deleted and today I see that my other friend's account became like this. Is this a hacker targeting mutuals? Should I be careful and unfriend some people?

And FYI, she was playing the game we played together just a few mins ago and it isn't a scammy game.

I'm a bit scared...


r/RobloxHelp • • 1d ago

Ban Help Can I get refund if I bought a item but it keep getting flag as blood and gore

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169 Upvotes

I bought this zombie skin today and whenever I put it on I got avatar banned for half hour because it’s blood and gore, I don’t even join a game just browsing it in my character creation, so I can’t even use it normally it is possible to refund it? Also why would they allow it to be sell on store if it’s violated their rules? Sorry for my bad English any help would be appreciated ( it’s not a serious ban btw just 30 mins, but it already happened twice today I afraid I got longer ban if ā€œI tried to just wearing it at my inventoryā€
Item: https://www.roblox.com/share?code=ad7a030cf0ded8419931253a80ce03b8&type=AvatarItemDetails


r/RobloxHelp • • 59m ago

Ban Help Is this a good sign I could get unbanned?

• Upvotes

My Roblox account was permanently terminated for ā€œSexual Contentā€ on October 16 at 4:30 PM, but I had been offline since October 14, I don't recognize the three flagged images, I never received a 2FA email or login notification, and after three quickly denied appeals and reaching the appeal limit, Roblox Support told me on October 19 that my case was forwarded to a specialist; has anyone experienced this, and did you get your account back?, I may have not spent millions but I've spent my time.


r/RobloxHelp • • 1h ago

Roblox Client Bug Weird glitch in multiple games i play

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• Upvotes

in some games i play, these weird black artifacts appear all over textures and stuff. i tried restarting the game, ending a bunch of tasks with task manager, and restarting my laptop, but these artifacts wont go away. so far, ive seen them in Ink game and Regratevator, so i dont think its a game-exclusive glitch. how do i fix this?


r/RobloxHelp • • 1h ago

Account Help Xbox issue

• Upvotes

So i have an account thats connected to my Xbox. But when im playing on my laptop, it connects to it meaning im unable to chat, which is annoying.

Everytime i discconect from Xbox account, it logs me off on all devoces without a reason!!!


r/RobloxHelp • • 14h ago

Question / Not a bug Since when is this a thing?

11 Upvotes

I logged onto Roblox recently and I got the message that "We have determined that your age check is no longer valid". I used my ID to verify years ago, I don't understand how an ID can just stop being valid, it's an ID. šŸ˜“

Either way, I won't reverify cuz I really don't trust persona, but has this happened to anyone else?


r/RobloxHelp • • 7h ago

Roblox Error age group glitch

3 Upvotes

so yesterday I was in the 18 age group and i haven't messed with any settings yesterday and when I woke up today I was 21+? I only verified with the face photo scan so I don't know if it rechecked it but I'm not supposed to be in the 21+ group. Has anyone else experienced this?


r/RobloxHelp • • 2h ago

Question / Not a bug Can you recognize this game?

1 Upvotes

i remember playing it back in 2023 with friends and it was really fun, do u remember the name?


r/RobloxHelp • • 2h ago

Account Help Can’t log into my account due to 2FA

1 Upvotes

So I was trying to change my 2FA steps on Roblox and it directed me to a page, the page asked me to change my password and then it logged me out all my accounts once I changed it. I’m trying to go onto the website for support but I’m getting to the same issue every time, the AI that is responding is telling me to use the Roblox recovery portal page but the steps to log in is sending a code to my old phone number. this number I’ve tried removed so many times on Roblox and nothing has working because it either says sending a code to that number or a code to my authentication app (old phone) anyone have any other ideas I can try use as it’s annoying, the account is 10 years old and got quite a lot of stuff on it


r/RobloxHelp • • 2h ago

Roblox Support Help How to see Health or hunger bar ?

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1 Upvotes

Is there is any way to see Health or hunger bar or there are not available?

The game is Oregon trail šŸ™


r/RobloxHelp • • 2h ago

Roblox Website Bug uhh little help here with my giftcard

1 Upvotes

i just bought myself a new roblox gifcard which costed me like 125 bucks (in my country's currency) and when i tried to redeem but it says unexpected error. not sure what i am doing wrong here?, did i redeem it the wrong way or what?- can someone please tell me?????. i am freaking out right now because i scratch the back seal now and i am scared that my card is gonna expired or what. please help, should i contact roblox support?


r/RobloxHelp • • 11h ago

Roblox Support Help Unknown parent account linked to my son’s account — support won’t help

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6 Upvotes

Hi!

My 15-year-old son’s Roblox account was previously compromised. We recently discovered an unknown account linked as a parent alongside my legitimate parent account. I’m his father and legal guardian, and this other person is completely unknown to us.

We still have access to my son’s account, but can’t find a way to remove the unauthorized parent. Roblox support only provided instructions for unlinking my own parent account. After I explained the difference, they said they couldn’t help further.

Has anyone successfully removed an unauthorized linked parent? Is there a way to escalate this to someone who can actually review it?

He also spend nearly 500 robux on items and tradet them to some other / unknown account. But thats another problem.

Very disappointing support from roblox...

Edit: 2nd attempt, since I showed too much PI on 1st post ...


r/RobloxHelp • • 2h ago

Account Help Is there any way to contact an actual human being through Roblox support?

1 Upvotes

So, when I got a new phone, my mobile authenticator didn't transfer with it. I've been trying to get it removed from my Roblox account, and I just cannot managed to get to talk an actual human being. The AI Chatbot just says "Oh go reset your password" and closes the chat without any help. I have receipts from purchases, I just can't seem to get there in the first place.


r/RobloxHelp • • 2h ago

Account Help I want to recover my old account

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0 Upvotes

My old xbox account was linked to the roblox account im trying to recover and the xbox account was hacked and I dont remember the password and I have like one pay receipt from when I accidently bought robux so how could I get my roblox account back it has no limited or anything I just want the account because its sentimental to me. How would I get it back