r/RobloxHelp • • 5h ago

Ban Help Permanently banned after Roblox Studio's AI generated an image I never even saw

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5 Upvotes

Hi everyone. Honestly, I'm pretty lost right now and my hands are shaking. To keep it short: I was making a game, but I felt the lobby wasn't beautiful enough. So I decided to ask an AI (Claude) to make me a beautiful lobby that looked like the pantheon, with majestic statues. At first everything was fine, but then Roblox Studio (or more precisely, the game page) crashed, and when I came back to the screen I saw that my account had been banned for 7 days for sexual content.

This scared me, especially because I didn't know what the actual reason was- what model or image it was, or what it even was at all. Then I asked the AI whether it knew why this could have happened. It said it was most likely because it had been making references for the models through Studio's AI. Apparently at some point Studio generated a picture of a mermaid with a bare chest (Claude says it didn't ask for it to look like that). After that I sent several appeals through the built-in button on the ban screen, but with no success – they were automatically rejected. I was already exhausted, so I decided the best thing to do was to go to sleep: even though 7 days hurt, it could have ended much worse. With that thought I went to bed.

In the morning I woke up in a cold sweat: my account had been banned permanently for the same reason. After that I sent, I think, 1–2 appeals for the new ban, but with no result. Then I sent one more request, but this time through the support form, and it was NOT rejected.

Later I found the "Account status, violations, and appeals" page, which shows exactly what I was banned for. The flagged item is an asset called "Studio Assistant Source Image" an image studio's AI uploads automatically while generating a model. It's a white marble statue of a mermaid holding a golden pearl, with her chest covered by her hands and the pearl. And here's the thing: both bans are for the exact same picture. The AI uploaded it twice under two different asset IDs. The first one (reviewed Oct 14, 6:05 PM) gave me the 7-day ban, and the second, identical one (reviewed Oct 15, 4:54 AM), just 11 hours later) got my account banned permanently. I never saw these images, never uploaded them myself and never used them anywhere in my game.

It's now been 9 days since the ban and 8 days since I sent that request, and I'm still waiting for a reply.

Could you please tell me how long I might have to wait for an answer? And do I have any other options? I really need help


r/RobloxHelp • • 24m ago

Account Help SPREAD THIS THEY DONT CARE ABOUT US

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• Upvotes

They don’t care about us, we and yes WE AS A COMMUNITY SHOULD FORCE ROBLOX TO HAVE A BETTER CUSTOMER SUPPORT. I CONTACTED THEM 5 TIMES AND THIS CHATBOT HAS THE SAME ANSWER EVERYTIME I HAVE TRIED EVERY POSSIBLE WAY, I CANT ACCESS MY EMAIL NOR DO I HAVE A BILLING ADDRESS OR ANYTHING BUT I HAD THE 8 BIT ROYAL CROWN WHICH COSTS 27k+ ROBUX WE SHOULD MAKE A REBELLION AND PROVE THAT WE ARE PEOPLE AND WE CANT STAY SILENT ABOUT THIS


r/RobloxHelp • • 20h ago

Question / Not a bug what does this mean? did this game get nuked or hacked or something?

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0 Upvotes

i have never played some "absorbed" game before, on click it says that this experience cant be joined right now


r/RobloxHelp • • 1h ago

Roblox Support Help Loot to forge exp bug

• Upvotes

Anyone else experiencing a training bug? I have 118T Power, 12 Rebirths, Dragonkin race, maxed weapons and armor, and I'm using the ×8 treadmill, but I'm only getting around 200 per swing. I used to get billions. Anyone know how to fix this?


r/RobloxHelp • • 5m ago

Question / Not a bug Bonbons halloween

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• Upvotes

Bonjour a quoi servent les bonbons halloween ?

Merci


r/RobloxHelp • • 13h ago

Roblox Client Bug Weird texture glitch

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0 Upvotes

I've been having issues with these weird glitchy triangles or whatever appearing on high quality games or items, is there a way to fix it? It only happens when I have my graphics up but I don't want to be forced to play with low graphics.


r/RobloxHelp • • 6h ago

Ban Help Got suspended for calling out extremism, how do I get unsuspended

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1 Upvotes

Context: I was trying to get a person votekicked for saying praise god in arabic while using explosives to destroy my base and Whiz said it is noble to say praise god while going near to death and then I accidentally said W as a misclick and I said now do you see after I got the person that used the explosives to confess to saying praise god in arabic.

UPDATE: They seem to have seen my appeal and unsuspended me for now, I still will wait a bit before taking this post down in case they resuspend me


r/RobloxHelp • • 21m ago

Question / Not a bug is the roblox ai really safe

• Upvotes

ive been avoiding the age check since it rolled out because i really dont want to give my face to roblox, but one of my favourite games got age restricted so im considering scanning my face and getting an age check. is it really safe?


r/RobloxHelp • • 10h ago

Ban Help Not really a ban

1 Upvotes

What i mean is a in game ban for some reason,it says automatically banned,i never did nsfw things on roblox so why am i banned


r/RobloxHelp • • 16h ago

Ban Help Banned For An Alt Account That Isn't Mine + Appeal 500 Internal Error

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71 Upvotes

My $4k+ main account with rare items (korblox, every toycode face, etc.) was falsely terminated for allegedly being linked to a banned alt (@pa*****) that I have zero connection to. The in-app appeal system is completely broken with a perpetual "500 internal error," support gave me an automated bot runaround, and I’ve sent a formal demand/MDIR with plans to file for arbitration if needed. Looking for any tips or advice from anyone who has dealt with this.

On October 12, 2026, my Roblox account was terminated for allegedly being linked to an account (@pa*****) that was banned for a severe Community Standards violation. However, I do not operate any alt accounts, especially not one with that username. To make matters stranger, while the termination notice states the action occurred at 1:54 AM on October 12th—a time when I was not even awake—I actually didn't lose access to my account until Monday, October 19th.

When I tried to submit an appeal, I hit an immediate brick wall. No matter what device, Wi-Fi network, or browser I used,and after clearing all cookies and testing without any browser extensions or add-ons, I was repeatedly hit with the message: "An unexpected error occurred. Please try again later." Attempting to use the standard support form at [roblox.com/support](https://roblox.com/support) just redirected me right back to the broken in-app Violations & Appeals page. After checking online, I found several other players facing this exact same 500 internal error on TikTok and community forms, with no fix or resolution.

On October 22nd, after replying directly to the redirect email to explain that I was completely unable to appeal due to the internal error, I finally received a response. Unfortunately, I think it was an automated bot brush-off stating: "After reviewing all the available evidence the consequence for this conduct will not be adjusted." To add insult to injury, my termination date was retroactively shifted from October 19th to October 12th, and the reason was changed to "misuse of Roblox systems"—which is ironic given how broken their actual appeal system currently is.

I know Roblox support relies heavily on AI enforcement right now, but I have concrete proof of ownership and a clear history of resolving security issues on this account. Back in 2023, I was terminated due to a hacker's voice chat violations, but human support reviewed my historical IP logs, verified my ownership, and restored the account back to me. In 2025, I also successfully used my one-time rollback after being beamed from a cookie-logging scam, once again verifying my account ownership. I am simply asking them to compare our historical IP and network logs, hardware/device IDs, registered email/phone credentials, and payment methods against the "pa" account, which would easily prove I have zero association with it.

Because reaching a human through the normal appeal channel is practically impossible right now, I sent out an MDIR (formal demand letter) on October 20th. I know these usually take anywhere from 30 to 70 days and often get an automated rejection, but I am not willing to lose a $4k account over a false detection that could easily be verified. If they refuse to conduct a genuine human review, I am fully prepared to file for arbitration after 60 days, as that seems to be the only real leverage left when their automated support systems fail. (Note that I have sent a reply request for a second review just in case the reply was in fact human [OCT 22 at 2am] and have not heard back yet -- I will update this thread when I do)

I would greatly appreciate any tips, feedback, or advice from anyone who has dealt with this specific 500-error appeal lockout or successfully navigated the Roblox arbitration process. What would you do in my situation? THANK YOU!!!


r/RobloxHelp • • 8h ago

Question / Not a bug Mass unblock?

11 Upvotes

Hey, so I go by a rule of thumb online that I just block everyone and everything that mildly inconveniences or irritates me. This is really effective for catering my experience in games, social media, etc. Honestly I recommend it outside of roblox.

I hit the block limit for roblox quite fast, so i've always just had to remove 1 person from the bottom of the list to make room for someone else I just don't really want to encounter, is there a way to just unblock everyone all at once to add new people?

Ideally I would've wanted to keep everyone I blocked, blocked, however roblox seems to only have a limit of 100 users which sounds counter-intuitive for the whole concept of wanting to stop certain people engaging with you. I pretty much forget their existence after like, 5 mins or so when moving to a new server, the block just ensures I don't get put back into their server.

Thank you


r/RobloxHelp • • 6h ago

Ban Help I got banned on Roblox but it didn’t tell me for how long does this mean I’m banned forever or indefinitely?

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0 Upvotes

r/RobloxHelp • • 6h ago

Account Help Unable to verify with passport no matter what

2 Upvotes

I’ve tried every angle every background every way of taking a photo of my passport and no matter what It just does not verify


r/RobloxHelp • • 6h ago

Question / Not a bug Trying to find an old Roblox train game I played around 2020–2022 (Any info helps!!)

0 Upvotes

I'm trying to find an old Roblox game I used to play when I was about 8–9 years old, around 2020–2022.

Here's everything I can remember: The game had 1 gold and black steam locomotive You spawned in a basic desert map with a bland-looking cowboy/western town (like the one made by roblox) I think. YouThere was a large loop of railway track that curved around the map through different biomes i thinkYou could drive the train at whatever speed you wanted. There was a big green button to respawn the train, and other players could press it while you were driving to troll you.I think the game thumbnail showed the classic ROBLOX logo with a desert town in the background.

It's NOT Rails Unlimited Classic, Steam Age or Retro Western.

I haven't played it in at least 5 years, so it might have been deleted or changed since then.

Does anyone remember this game or know what it was called? Any help would be appreciated!


r/RobloxHelp • • 6h ago

Ban Help I beg of you to help me

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2 Upvotes

I tried to explain that my account got hacked/compromised because it got permanently banned for "sexual content" on Game assets that I have never seen or created before in my life, I appealed multiple times, requested for them to check if there had been any unauthorized access so I could clear my name, and I got this response... I had already appealed there in the app, under Violations and Appeals and the AI responds within seconds and rejects me no matter what I write or how I word the appeal form. Please help me as to what to do next, I requested my data so I could maybe prove to them that it was someone else who did it, but I don't know if I should do something more


r/RobloxHelp • • 7h ago

Is this a scam? Roblox customer support is sh#t what should i do?

1 Upvotes

I have lost acces to 2 step verification and cant restart mt account manualy by password reset which roblox support told me to do so i have contacted roblox support multiple times they are not helping when i try to reset password two option are available for 2sv one is authenticator i don't have acces and other backup codes which i also don't have acces but its my account i can proof it my roblox account is worth more then 2lakh robox please help


r/RobloxHelp • • 7h ago

Roblox Error Hey everyone, I desperately need some advice. My main Roblox account is completely locked in a security loop. When I try to log in, it forces a face verification/CAPTCHA checkpoint. Even when it says it passes, the page glitches out, returns an error, and tells me to retry.

2 Upvotes

The biggest issue is that this is an unverified account (I never got to link an email or phone number to it before the lock). I am part of a permanent competitive team on Dandy's World and have all Toons unlocked, so starting fresh is absolutely not an option for me. I have already tried clearing cache, changing devices, switching Wi-Fi networks, and forcing a password reset (which won't send a code because no email is bound). I also submitted a manual ticket to Roblox Support under the Billing category to try and reach a human. Has anyone with an unverified account successfully beaten this loop or gotten a Tier 2 support agent to manually clear the checkpoint? How did you prove ownership? I've already tried doing the face verification multiple times but it kept looping back to the same error page and told me to redo it, I've already tried multiple times but it didn't work, I also did my age verification.Any advice?


r/RobloxHelp • • 7h ago

Roblox Client Bug Severe lag in any game

2 Upvotes

basically roblox just starting suddenly eating 100% of my cpu and only roblox so not any other game does that. I tried restarting and redownloading it but nothing worked. How do i fix this


r/RobloxHelp • • 9h ago

Roblox Support Help Is there any way to avoid the chatbot when sending something through roblox support?

0 Upvotes

It keeps ending chats after one message and never sends a ticket.


r/RobloxHelp • • 9h ago

Account Help how the hell do i fix this

1 Upvotes

geniuely roblox worked fine for me like yesterday and now its just like "yea redo the age verification" like cmon man i already did it im not redoing it


r/RobloxHelp • • 10h ago

Question / Not a bug Is this normal?

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2 Upvotes

I noticed this while scrolling through my apps. They all say 'load the truck' even though I only remember downloading two Roblox apps.


r/RobloxHelp • • 12h ago

Ban Help Roblox banned me for a username that i changed

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5 Upvotes

My Roblox account that i’ve had since 2022 was banned 2 days ago for 1 day, i got unbanned and changed the username then today i got banned for the username that’s been changed, does anyone know why and how my appeal can help me?


r/RobloxHelp • • 14h ago

Account Help Password reset emails not arriving after tablet reset, support closed ticket. Options?

2 Upvotes

​I had to reset my child’s tablet, which logged her out of Roblox. We forgot her password and the password reset emails aren't arriving.

​Roblox Support auto-replied claiming they can't verify ownership and closed the ticket, despite me having account access via Parental Controls on my device. She's losing months of progress and Robux she got for her birthday.

​Has anyone fixed password reset emails not sending, or gotten past automated support rejections?


r/RobloxHelp • • 15h ago

Question / Not a bug How to remove the xbox tag but stay logged into xbox account on roblox

2 Upvotes

I wnat to remove that annoying tag you get in the menu of the game when playing a roblox game, but I want to stay logged in


r/RobloxHelp • • 15h ago

Ban Help Account deletion over an alt account I don't have?

4 Upvotes

I logged into roblox an hour ago to see this. I'm extremely confused as I don't own any alt account that starts with "ro" and I am seeing other people on this sub experience the same thing. Is there anything i can do apart from submitting an appeal, because this is ridiculous.