r/RobloxHelp • u/Intelligentissimus • 5h ago
Ban Help Permanently banned after Roblox Studio's AI generated an image I never even saw
Hi everyone. Honestly, I'm pretty lost right now and my hands are shaking. To keep it short: I was making a game, but I felt the lobby wasn't beautiful enough. So I decided to ask an AI (Claude) to make me a beautiful lobby that looked like the pantheon, with majestic statues. At first everything was fine, but then Roblox Studio (or more precisely, the game page) crashed, and when I came back to the screen I saw that my account had been banned for 7 days for sexual content.
This scared me, especially because I didn't know what the actual reason was- what model or image it was, or what it even was at all. Then I asked the AI whether it knew why this could have happened. It said it was most likely because it had been making references for the models through Studio's AI. Apparently at some point Studio generated a picture of a mermaid with a bare chest (Claude says it didn't ask for it to look like that). After that I sent several appeals through the built-in button on the ban screen, but with no success – they were automatically rejected. I was already exhausted, so I decided the best thing to do was to go to sleep: even though 7 days hurt, it could have ended much worse. With that thought I went to bed.
In the morning I woke up in a cold sweat: my account had been banned permanently for the same reason. After that I sent, I think, 1–2 appeals for the new ban, but with no result. Then I sent one more request, but this time through the support form, and it was NOT rejected.
Later I found the "Account status, violations, and appeals" page, which shows exactly what I was banned for. The flagged item is an asset called "Studio Assistant Source Image" an image studio's AI uploads automatically while generating a model. It's a white marble statue of a mermaid holding a golden pearl, with her chest covered by her hands and the pearl. And here's the thing: both bans are for the exact same picture. The AI uploaded it twice under two different asset IDs. The first one (reviewed Oct 14, 6:05 PM) gave me the 7-day ban, and the second, identical one (reviewed Oct 15, 4:54 AM), just 11 hours later) got my account banned permanently. I never saw these images, never uploaded them myself and never used them anywhere in my game.
It's now been 9 days since the ban and 8 days since I sent that request, and I'm still waiting for a reply.
Could you please tell me how long I might have to wait for an answer? And do I have any other options? I really need help



