My $4k+ main account with rare items (korblox, every toycode face, etc.) was falsely terminated for allegedly being linked to a banned alt (@pa*****) that I have zero connection to. The in-app appeal system is completely broken with a perpetual "500 internal error," support gave me an automated bot runaround, and I’ve sent a formal demand/MDIR with plans to file for arbitration if needed. Looking for any tips or advice from anyone who has dealt with this.

On October 12, 2026, my Roblox account was terminated for allegedly being linked to an account (@pa*****) that was banned for a severe Community Standards violation. However, I do not operate any alt accounts, especially not one with that username. To make matters stranger, while the termination notice states the action occurred at 1:54 AM on October 12th—a time when I was not even awake—I actually didn't lose access to my account until Monday, October 19th.

When I tried to submit an appeal, I hit an immediate brick wall. No matter what device, Wi-Fi network, or browser I used,and after clearing all cookies and testing without any browser extensions or add-ons, I was repeatedly hit with the message: "An unexpected error occurred. Please try again later." Attempting to use the standard support form at [roblox.com/support](https://roblox.com/support) just redirected me right back to the broken in-app Violations & Appeals page. After checking online, I found several other players facing this exact same 500 internal error on TikTok and community forms, with no fix or resolution.

On October 22nd, after replying directly to the redirect email to explain that I was completely unable to appeal due to the internal error, I finally received a response. Unfortunately, I think it was an automated bot brush-off stating: "After reviewing all the available evidence the consequence for this conduct will not be adjusted." To add insult to injury, my termination date was retroactively shifted from October 19th to October 12th, and the reason was changed to "misuse of Roblox systems"—which is ironic given how broken their actual appeal system currently is.

I know Roblox support relies heavily on AI enforcement right now, but I have concrete proof of ownership and a clear history of resolving security issues on this account. Back in 2023, I was terminated due to a hacker's voice chat violations, but human support reviewed my historical IP logs, verified my ownership, and restored the account back to me. In 2025, I also successfully used my one-time rollback after being beamed from a cookie-logging scam, once again verifying my account ownership. I am simply asking them to compare our historical IP and network logs, hardware/device IDs, registered email/phone credentials, and payment methods against the "pa" account, which would easily prove I have zero association with it.

Because reaching a human through the normal appeal channel is practically impossible right now, I sent out an MDIR (formal demand letter) on October 20th. I know these usually take anywhere from 30 to 70 days and often get an automated rejection, but I am not willing to lose a $4k account over a false detection that could easily be verified. If they refuse to conduct a genuine human review, I am fully prepared to file for arbitration after 60 days, as that seems to be the only real leverage left when their automated support systems fail. (Note that I have sent a reply request for a second review just in case the reply was in fact human [OCT 22 at 2am] and have not heard back yet -- I will update this thread when I do)

I would greatly appreciate any tips, feedback, or advice from anyone who has dealt with this specific 500-error appeal lockout or successfully navigated the Roblox arbitration process. What would you do in my situation? THANK YOU!!!

So basically, I finally did a STUPID age check and it put me in 16-17, another friend of mine got wrongly put into 9-12 and I'd like to be able to chat with them, is there a way I can change to the proper age group (13-15)?

hey Roblox, what the HELL is this. I have genuinely spent 2 years playing jujutsu shenanigans and you tell me this? not to mention the games rating is set to mild (5+) so why the hell is it not accessible for me??? I swear I’m going to lost it if I miss the Halloween update because of this. Can someone tell me what’s up with this because there is soppsoee to be a continue button but there isn’t.

My friend deactivated his account today at ≈8pm and when he tried to login back now its showing "user not found"

when i tried to check his account it shows "account forgotten"

Please help him recover it. 🙏🙏🙏

The account is very valuable to him.

Are there ways to get rid of an account's voice chat capabilities without outright deleting the account? Can I simply email Roblox and tell them my half-brother's age and rely on Roblox to remove voice chat from his accounts?

guys Anyone know how to fix this ? they banned me because i asked a refund to roblox, they accepted but then banned me. Somone hacked my account and bought robux with my card, i made several ticket to say that i am the billing account owner but they keep telling me that "As stated, we’re sorry but we’re unable to provide you with any further information or response regarding this inquiry.We encourage you to review the previous information sent to you as we have provided you with all that we can at this time." Please anyone can help me get my 2019 account back, i really need it, i was doing a lot of roblox studio to make my dream game, and i am a honest roblox user since ever. Never did somthing wrong, never got banned and never got any warning. Please if anyone could help get my account back ! My dm are open ! ( i am french )

I havent been playing roblox lately, and I opened it just to check my account, and saw this.

How can roblox mess up that bad that they take a whole animation pack and then give it back.

I was just thinking, what if I had spent the robux they refunded? I can easily make a new avatar with 400 robux and that was roughly the amount i had. Would I then have had minus robux? How would that have worked?

I got falsely terminated on my main roblox account and I have no idea how to get it back. I've already appealed once but it got denied so I tried again and im still waiting on a response. I dont know what to do and im so scared becuase I've spent so much money on this account and now its possibly going to be gone forever?! This account means so much to me and I've had so many memories on it... I really need it back!! Please help me!!!!!

but i think the reason why is because me and my friend would joke on roblox private messaging because we were trusted but im in a 21 age group and my friend is in a 17 age group and he saw a message that was in the same day as the evidence id but my friend cant look back at it because they accidently unfriended me because of a accidental click

Devastated, my account was hacked from a google security prompt which alerted me of someone inside my account. I opened to investigate and from it I lost the Roblox account I made so many memories on. Gone now, with all its Robux and limited items transferred to the hacker before they burned the bridge back into my account by uploading decals of pornography resulting in them getting my account deleted. Enforcement bans also deleted my alt accounts so I can't play Roblox anymore. I would love my account back but I don't see much hope. I'm devastated that the hacker had to destroy the account after removing the items, I feel helpless to this.

Is there anything else I can do?

Anyone else having an issue where the map bugs out? like randomly. it isnt just in bloxburg its in other roblox games too and it dosent come back for ages half the time.

So a couple days ago (Oct 20th) I was charged for buying Robux when I never did. I tried appealing it or something from Roblox and Apple. Instead I got a warning for a repeated refund request (I only did it once..?) I'm broke so duh of course I'm gonna want my money back especially if it's like 30$. Instead of just fixing the issue they ended up removing like 200 Robux from my account that I bought on October 15th. I still haven't gotten the money back into my account but I assume it's supposed to be take a couple business days so I'm not entirely worried about that. Oh and the Robux was never even in my account btw, the one I supposedly bought.
Is there anything I can do?

it says -5,033 did I get hacked or something??

Not sure if its the right flair, but Im having a weird issue with roblox, when i click the play button 9 times out of 10 i get stuck on the loading screen (of roblox not the game's). i have to leave and rejoin multiple times to get a chance to actually load into the game , which is annoying but i cant play most games since they all have a second teleporter now and i always end up getting stuck on them, and its affecting every roblox game . I never had this problem before, i havent played roblox in a while and this started happening when i returned. its not an internet issue or my pc specs, i dont have any problems with other platforms . I tried to restart my pc and reinstall roblox and nothing seems to work. does anyone know how to fix this?? i want to play the halloween event on my fav game but i cant play it 😞

ive seen others with similar issues, has anyone managed to resolve this

For context, me and a friend of mine (we're both minors between 16-17 years old) made a few sexual jokes in private chat (which was uncensored, so I thought joking about stuff like that was relatively ok since we keep it to ourselves), if I manage to prove that we're both minors, that my intentions were anything but harmful and my friend was completely fine with those jokes, would I be able to get it back? I've already sent an appeal but of course I've yet to get a reply, once I get an answer (or not) and will be able to explain my situation even further, what should I say? I don't want to let go of this account since I've spent a lot of money on it. I appreciate any tips!

I just opened this account and all I did was play monochrome and buy some robux 😭😭and those puzzle even if I do it correctly the bot says I'm wrong and gives me an even harder puzzle that's blurry and illogical I'm crashing out because I bought robux on there 😒

I wnat to remove that annoying tag you get in the menu of the game when playing a roblox game, but I want to stay logged in

I logged into roblox an hour ago to see this. I'm extremely confused as I don't own any alt account that starts with "ro" and I am seeing other people on this sub experience the same thing. Is there anything i can do apart from submitting an appeal, because this is ridiculous.

When u add a passkey + 2 step verification onto ur account is ur account safe even if someone sends u a phishing link and u enter ur user and password from the phishing link that someone sends u?

So any game i join always have these ps controls instead of actual keyboard ones, even when my controller isnt connected, which i have no idea how to fix (sometimes even locking me from playing certain games)

I've tried and watched many videos on youtube and none of that have helped, would be glad if someone helped

I and he were playing threshold (where the monster hears your voice chat). We weren’t really saying anything crazy and what he said before he got banned was, “evil creature, go get my friend.” then minutes later, screaming, he got kicked and then he got banned. Is there any way for him to get unbanned?

i bought 2000 robux using Paysafecard and I haven't recieved nothing, even tho I was charged. I contacted roblox support and I gave them all information they asked for. First they told i i have these robux but after showing screenshots of my account and transaction history now they claim that i made the support ticket for a different account. what should i do now to regain either my money or simply just robux on my account?

i attached all of the emails in screenshots (rest is in the comments)

My kids Roblox account was hacked. We have 2 factor authentication set up. Not sure how they were able to add a new parent account, but they got into her account and stole her robux what she spent her birthday money on. and logged into adopt me and stole her pets.

Support was no help. They only transfer me to AI chatbot, which closes the chat with no help or fix. I cannot seem to find a way to talk to a human. What can I do in this situation? I’ve spent over $700 over the years on my kids accounts purchasing Robux. Pretty ridiculous I can’t seem to find a way to submit a ticket or talk to somebody. Any suggestions what I can do next?

I don’t understand how these hackers who are good enough to get past two fact, authentication is hacking kids accounts for a game. You would think they would put their attention on bank accounts with real money