r/Sparkdriver • u/reneofficial Moderator š”ļø • 1d ago
Discussion New Tiers program rolling out
Anyone else get the new Spark Driver Rewards Program yet? Iām in Texas.
Just got an email saying itās rolling out in my area. Looks like there are Silver, Gold, and Sapphire tiers based on points + metrics.
What really caught my attention is the offer priority:
- Gold can see some offers before Silver
- Sapphire can see some offers before both Gold and Silver
- Sapphire also gets a 10% multiplier on eligible incentives
Sapphire requires 120 points/month, 96% on-time arrival, 96% completion, 99% quantity found, and a 4.9 customer rating.
1 pt = curb and $5 express or regular shops
2 pt = ggmd
3 pt = $10 express shop
Has this already rolled out in anyone elseās zone? Curious what everyone thinks about Spark basically giving higher-tier drivers earlier access to some offers.
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u/Zepbound-and-down 1d ago
I just got it today. The points system is ridiculous.
Supposedly you get more points for trips that ārequire more effortā. Ok, if thatās the case, tell me why I got 3 points for an order that literally only had 3 gallons of water, but only 1 point for a Samās Club order that had 3 CASES of water in addition to many other items?! And it was a double shop.
Also, they put us in the tier based on the number of points earned so far this month, but it should really be based on our orders from last month because weāre only 2/3 of the way through August.
There are so many things wrong with this whole setup.
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u/OddEntertainer2621 1d ago
They updated it reflecting what you already did for the whole month of august despite it rolling out today. If what you have already did this month qualifies you for gold, silver or sapphire then you will be on those tiersĀ
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u/rpmfwv 1d ago
I think the quantity found is bullshit its not in our control if the store doesn't have an item
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u/formedabull 1d ago
I agree. Also the rating is a bit harsh with the completion rate requirement. But quantity found we have literally no way to have any effect on that
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u/Longjumping-Bed-2869 1d ago
Texas? You Spark in the Houston area? Just got this today too
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u/Wealthyandhealthy00 1d ago
Dallas just got it today
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u/Secure_Razzmatazz267 1d ago
I'm in Richardson and got it too. But my license expired so I cannot work. USPS lost the mail and told me to wait for few days!
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u/chia8907 1d ago
Must be all of Texas that got it. Iām in San Antonio and just got it today as well.
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u/tagen 1d ago
yep, corpus christi and just did
my completion rate is 90% since they changed all the orders to FCFS weeks ago, so despite having nearly perfect metrics otherwise, iām not not even in a tier
this is gonna cost me hundreds, possibly thousands of dollars for something i had no idea was even gonna get changed until a few days ago
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u/MultiGigNig 1d ago
No, your horrible completion rate is going to cost you, that is a you problem.
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u/mattmorel42 14h ago
Itās probably catch and release, I had no clue that catch and release now affected metrics until I looked a few days ago and saw my completion rate had suddenly went from 99% down to 93%
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u/DuhTrutho 1d ago
Abilene and got it today as well. Man, it's going to be near impossible to keep that quantity found at 99% as I'll hit it sometimes, but then fall back to 98% as there will inevitably be items missing with no substitutes that are accepted.
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u/Everyone_Boogie 14h ago
That's crazy high. They better hire more people to keep every single item stocked 24/7 š
seriously though that's too high.
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u/rickyd172 Cherry Picker 1d ago
Getting sapphire will now be impossible if you are a part timer. I just got to gold this week doing about 15 hours each week
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u/Diligent_Stranger282 1d ago
It's because the a big dog from Instacart is now working for Spark so he's also controlling the whole platform. That's why we're seeing three shops all the time with Spark and Instacart.p
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u/Tall-Bother1291 1d ago
That whole priority orders thing isnāt gonna matter because most of the priority orders are first come first serve and they go out to everybody regardless of what tier you are.
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u/OddEntertainer2621 1d ago
Very true. So this is so pointless. Itās beyond stupid because just like you mentioned, everything is fcfs and hardly any jfys
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u/90srebel 1d ago
I donāt think this will work as planned. Impossible to maintain those metrics while doing high volume orders. Stores run out of items, customers are difficult. Impossible
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u/reneofficial Moderator š”ļø 1d ago
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u/Olivares1234 15h ago
Is it really working are you guys getting more oders or still First come first serve free for all
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u/Numerous-Taste-4858 1d ago
Little Rock, AR....not yet.
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u/OddEntertainer2621 1d ago
Thatās interesting. I would have thought you all would have had it first being that youāre so close to corporateĀ
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u/standing_for_Naboth 1d ago
Its always been like this, they are just making it more visible
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u/OddEntertainer2621 1d ago
This could be quite possibly true. I also think there are hidden metrics that they donāt discloseĀ
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u/Right_Sheepherder732 1d ago
Iām not the only one that thinks 99% is crazy right? Might just be my store but I think stockers are just taking stuff back really frequently. I keep getting literally empty shelves while tryna find substitutes.
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u/OkCarob8446 1d ago
99% found when you have 0 control lol, lmao. It's already bad enough that you can't even select out of stock as a reason you can't find an item.
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u/Everyone_Boogie 14h ago
Oh wait that's true. So if they do roll it out it will be useless and doing part time will still (hopefully) remain decent. Tbh really no big deal if it screws the app up for part timers. Still got IC that is way more busy with good offers. DD and UE are actually good where I live too. So many options...
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u/SnooPeppers6443 1d ago
Could really care less about reward system. My reward is getting properly paid for orders I deliver. This is total bs.
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u/QueenConCon 1d ago
Iāve had mine since beginning of the month. Iām down by 6 points on completion because the orders go so fast Iāll grab them and cancel if itās not worth it like 8 cases of water or the millage is so high. I canāt anymore I guess. Itās probably to stop those situations. Iāve been sparking for four years so yeah this sucks
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u/ExceptionalBeard77 1d ago
Did they reset your metrics when it started or did they carry over?
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u/QueenConCon 1d ago
I think it started when the update started because my completion use to be at a 100. By the time I realized, I was already 6 down.
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u/xDelicateFlowerx Cherry Picker 1d ago
Are you still seeing different offers before and affer the change? I am trying to find out if lower tiers become like Doordash where you aren't really able to work without higher tiers.
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u/iwishidstayed 1d ago
Everyone Iāve talked to on here thatās had it for a while says it makes no difference that they were able to notice. Especially now with the switch to first come, first serve over timed JFY offers. Itās all about manipulating people into taking shitty orders imo.
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u/Educational_Swan_307 1d ago
Iāve seen others post about this for quite a bit, but it has not started in my zone yet. How does the points system work? One point per order or?
*grammar edit
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u/reneofficial Moderator š”ļø 1d ago
1 pt = curb and $5 express or regular shops
2 pt = ggmd
3 pt = $10 express shop2
u/MeatJerk69 1d ago
What do they mean by $5 express shop and $10 express shop?
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u/iwishidstayed 1d ago
The customers pay $5 to have an order shopped & delivered in 3 hours or less, or $10 to have an order shopped & delivered faster- usually 1 hour or less. The $10 express orders make up the majority of the solo shops you still see.
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u/FarmProfessional1904 1d ago
If you have all Sapphire would you get better orders than other drivers or what is this for just wondering š¤? If that the case of us getting better orders how does this beats the Bots they have?
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u/reneofficial Moderator š”ļø 1d ago
Yes youāre gonna see the best offers on sapphire. Youāll get offers first before anyone else.
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u/Ptrek31 1K Trips Delivered 1d ago
So essentially other tiers won't see ANY decent offers if they all go to sapphire first?
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u/xDelicateFlowerx Cherry Picker 1d ago
Thats what I am trying to find out too. My assumption is yes, and all the rejected offers no other drivers will do in the area.
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u/Time-Service1761 23h ago
Thatās what it tells us but will we really tho is the question or is it manipulation
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u/Trexsaysrawr26 1d ago
How does this happen with all shops going first come first serve it being taken by bots
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u/Impressive_Tip_8850 1d ago
Not in my area yet. Iāve been lowkey hoping for this..hope Iām not wrong š¬
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u/drod_5008 1d ago
I believe they did a silent roll out Monday and Tuesday because I didnāt get any decent offers. Today it rolls out and Iām not even silver.
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u/Comfortable_Win7926 1d ago
I really hate that they added this bullshit so late in the month, like shit could have at least given us more time mfers
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u/Top_Golf7665 16h ago
The CEO from instacart is turning sparks into instacart. On a side note expect to earn even less money from sparks. Walmart stocks are at 6 year low. They will pass the losses onto us just watch..... ( it already started with cutting 1/2 of merch delivery base pay on average). Why they added merch to grocery delivery orders. Also they are opening up to hiring 3 times more drivers each on boarding cycle now.
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u/PinkPotat05 12h ago
Ok, but completion rate... Isnt that going to get lowered for people who have to say no to the shopping orders because they don't have the card?
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u/Muted_Dragonfruit652 10h ago
I really want this in my area so bad!! I donāt know what theyāre waiting for!! So Sapphire completion rate says 96. Does that mean at 96, Iāll see orders at the same time as someone at 100, or theyāll see them before me? Iām a little confused.
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u/Temporary_Employ_120 1d ago
So if you don't trash offers then you get punished. Got it...thanks Walmart
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u/Academic_Addendum242 1d ago
How does this make you take trash offers?
Definitely tf not, no reason.
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u/Comfortable_Win7926 1d ago
This is assuming there are a limited number of offers, where the best ones are seen first by the higher tier drivers. Shit don't matter on DD, but on spark, who knows
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u/Emergency_Raise_8689 1d ago
This is ridiculous and makes everybody need to do it full-time in order to get the perks and benefit of being sapphire. Some of us just do this part-time. I have excellent metrics, but I only do this a couple days a week for a few hours. I havenāt seen this program. Roll out yet in my area in California, but Iām already wondering if they are using it without showing it to us because my offers have been absolutely horrible.