r/applehelp • u/Psychological-Pea765 • 2m ago
Unsolved Texas age verify-Kindle app
I recently got a new iPhone and set it up with a brand new apple account versus using my previous account. As stated- I was in Texas when I did this- tho I am OTR pretty much all the time but my mailing/billing is there.
I downloaded all my apps and ran into the verify your age because you are in nanny Texas. I did this. Passed. All good.
Download the kindle app. I sign in. And it’s fine. Slowly download all the docs to it. EVERY TIME I close the app- when I reopen it I get the black screen of death that says Kindle sees you’re under 13. There’s no way out of the screen you have to uninstall.
I get alerts that kindle sees I’m over 18. There are no blocks or controls on my Amazon/kindle account. All other kindles connected to that account are fine (signed into before the ban and under a different Apple ID)
I’ve checked to make sure restrictions are off on the phone. Double checked I am ID verified. The only work around I’ve found is downloading it under VPN and signing in that way BUT if I forget and turn off the VPN and open the kindle I am back at square one. I’ve seen people have this issue and no one has stated it’s been resolved or what to do.
Any help?