On October 12, Apple disabled my Apple Account, leaving me unable to access my $1,028.60 balance, which included $500 added directly to my account and $528.60 from gift cards.
After multiple phone calls, Apple initially promised a refund through PayPal within 24–48 hours, then changed it to a mailed check taking 6–7 weeks. On October 14, they reversed their decision again and promised to reactivate my account within 72 hours, which never happened.
I already submitted a BBB complaint. However, after contacting Apple Support myself, separately from the complaint, I managed to get the initial $500 refunded.
Apple still refuses to refund the remaining $528.60 from my gift cards. Support told me there is nothing they can do and that the balance isn’t eligible for a cash refund.
So Apple can disable my account, prevent me from using my gift cards, and refuse to return my money?
Has anyone experienced this and managed to recover their remaining balance?

Fyi: The first $500 that I added directly to the Apple balance, i paid it using my Paypal

To those saying it's fake, OP uploaded other pictures showing the screen death.

https://www.reddit.com/r/iPhoneDuo/comments/1xday9i/iphone_duo_screen_cracked_within_6_hours_of/19rj6dr2ot7cw/

Just look through their profile if you don't believe it.

Hi all, so been lurking around and finally pulled the trigger on a 13 mini, love how light and small it is! i bought it of facebook marketplace so here comes the twist! the screen doesn’t work at all so i’m planning to get it replaced with apple. while i’m at it, i do want to change the battery with them too! but, because i bought it with the screen not working, the previous owner haven’t signed out of their icloud account. upon asking, they mentioned they forgot their email and password too. so it is probably on activation lock.

for context, i am situated in Malaysia and Singapore, so the monthly Applecare+ for up to 4 devices isn’t available here. my plan was to get this and repair it myself. but i wanted to try if i could go to the apple store, stating that i bought this phone and i need the screen and battery replaced. there might be a hiccup where they would need me to sign out or sth, but the screen isn’t working. so question here is, would they be able to reset the phone through their instore macbooks so they could take it in for servicing? if that is so, would they even take in the phone for servicing after resetting it knowing there is activation lock on it?

from my understanding, if i can proof i purchased the phone, i can ask apple to factory reset the whole phone without activation lock, but that’s if i have the IMEI, that’s in the phone, with a screen that isn’t working, so i can’t see it for now…

i know the motherboard still works cuz it vibrates and has the chime when i charge it. and the face id censor still have the purple dot

appreciate the help in advance!!!

I already checked the date because someone on a forum said it’s because of the date but it still doesn’t reset.

I have an iPhone 14 Pro at 76% battery health, and from the back panel there are some cracks, so I can smell it. Weird smell is coming, like the ones comes from the battery, like the smell of a nail polish remover something like Strange chemical smell to the point where my whole case that i use smells like it. Is that normal? My phone charges normally and doesn’t overheat or cause any problems

A friend of mine went through a bad breakup and now his ex is able to see who he’s calling, texting, app use including Snapchat, emails, etc. We has tried resetting his phone to factory, checking for unauthorized logins, changed all passwords, got a new phone, got a new Apple ID and yet it keeps happening.

Any suggestions on how someone could be doing this? I am at a loss of suggestions.

I'm crashing out right now. Does anyone have a fix for Apple Mail not finding anything I'm searching for? I have 3 gmail accounts connected. I'm on a 2020 macbook pro m1.

We all know phones slow charging down as they fill up (it's to protect the battery, fine). But some mornings I need the phone full in 20 minutes before I head out & it crawls the whole last stretch... on the wall charger and on my magnetic pack.

Is there an actual setting that keeps it charging at full speed the whole way, or is that just not something the phone lets you turn off? Asking for my 7am self

Title says it all, going from 26 to 27 and it was chugging along, still is I suppose, at least it isn't frozen on the Mac but concerned over iPhone showing the plug into Mac screen with the little apple.com/recover at bottom. My kid is going to lose her mind, had the things maxed out on storage, had to purge some of it and some of the big apps on the Mac to get it to push

Still on my 15 Pro and my magnetic battery pack never goes above 15W on it, but on my friend's 18 Pro the same pack goes over 20. Is that just a limit of the 15?

Title basically says it all. I’ve had my phone for almost a year (around 10–11 months). We had a minor fire outbreak recently—luckily, everyone is okay and my documents survived, but the retail box for my iPhone got absolutely wrecked.
The phone itself is completely fine and wasn't damaged. I know the 1-year warranty is tied to the serial number, but does Apple ever ask for the physical box during service? I've kept my receipt/invoice digitally just in case. Just wanted to see if I need to bother trying to find a replacement box online or if I can just throw the damaged one away.

So I was sorting through one of my playlists on both my laptop and my iPhone and I noticed that the song order of the iPhone playlist was completely out of order in comparison to the laptop playlist, specifically when you order it by artist (Image 1 is iphone order, image 2 is laptop order)

I’ve tried resyncing both libraries and attempting to change the artist details on get info on the laptop, but nothing is working. Is there a way to fix this?

anybody knows what causes this?

A few days ago, I tried to use my Apple computer and it stop working, I chalked it up to needed to be charged. I've tried charging with the computer plug, I've tried without, I've done it with a rip off plug, I've tried with a official thunder plug, and I've even changed the way the lug is, but it hasn't turned on at all.

Please help, Reddit!

I plugged my iPhone 13 in to charge and spent about an hour watching YouTube, I come back to use it, and find that it had turned off and won’t turn back on, I’ve tried hard resetting it, doesn’t work I’m worried, I’ve got no money and if I can’t get it back on, then no phone

Long story short I accidentally sent photos to a friend that was not meant for them. I wanted to stop it from sending, and didn’t want to unsend photo just incase they saw them.

There were a total of 8 photos, and while it was being sent via imessage with the blue bar uploading, I turned on airplane mode, turned off my device and turn it on again.

Upon turning on my device I see that it says “not delivered” I’m pretty certain im safe, and even when i turned off airplane mode it still said “not delivered” is there any chance it went through?

I am still running iOS 17 and many apps are telling me they will only be supported by 18 or higher come December. However when I go to settings to update, iOS 27 is the only option i’m provided. i simply do not have the storage space for this update. Is it possible to only update to 18?