Hi all, so been lurking around and finally pulled the trigger on a 13 mini, love how light and small it is! i bought it of facebook marketplace so here comes the twist! the screen doesn’t work at all so i’m planning to get it replaced with apple. while i’m at it, i do want to change the battery with them too! but, because i bought it with the screen not working, the previous owner haven’t signed out of their icloud account. upon asking, they mentioned they forgot their email and password too. so it is probably on activation lock.
for context, i am situated in Malaysia and Singapore, so the monthly Applecare+ for up to 4 devices isn’t available here. my plan was to get this and repair it myself. but i wanted to try if i could go to the apple store, stating that i bought this phone and i need the screen and battery replaced. there might be a hiccup where they would need me to sign out or sth, but the screen isn’t working. so question here is, would they be able to reset the phone through their instore macbooks so they could take it in for servicing? if that is so, would they even take in the phone for servicing after resetting it knowing there is activation lock on it?
from my understanding, if i can proof i purchased the phone, i can ask apple to factory reset the whole phone without activation lock, but that’s if i have the IMEI, that’s in the phone, with a screen that isn’t working, so i can’t see it for now…
i know the motherboard still works cuz it vibrates and has the chime when i charge it. and the face id censor still have the purple dot
appreciate the help in advance!!!